The hotel was only open for two days when we checked in. I would have expected a few bumps but what we got was a five star restaurant at night, really nice staff and a room that lacked basic amenities. I want to give this hotel a higher review but I can't. Lets start with the positive: the staff was always attentive. They were embarrassed that some things didn't work. They put up with my bad German. Dinner was excellent, the location isn't great for dining out but that was okay. Breakfast was a nice buffet. I thought they focused on a good 5 star restaurant instead of a solid hotel. The room was spacious and decorated nicely.
Now for the inexcusable:
No operable phone in our room for 3 days and two nights.
No Internet in the room (had to go to lounge for connection)
No clock in the room
The mechanism in the elevator with the room key didn't work. I needed to grab a hotel employee to use their card so I could get to my room. Note to general manager, turn the damn thing off till it works.
If I wasn't on vacation, I would have checked in next door at the Courtyard. The only reason I am publishing this is because I believe these complaints fell on deaf ears. They came up to the room, said an attendant would fix it...twice and nothing happened. He said to call if it didn't get fixed but I couldn't because I didn't have an operable phone
In the "little things" department
Construction Dust lined the hallway and room
The patch paint job in the bathroom at the light switch was horrible
Coffee machine didn't work.
When they get kinks worked out it could be a really nice property, but right now, have dinner and stay elsewhere.
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