Overall we really liked this hotel. It is a bit of a walk to the city centre (maybe 15 minutes) which is fine normally but may be something to bear in mind if you have mobility issues or weather is particularly bad. Otherwise, there are trams within fairly easy walking distance.
We stayed to visit the Christmas markets and loved the friendly atmosphere in this quirky no frills hotel. We were greeted with a welcoming drink of orange juice and during our stay also were treated to a gluhwein and ginger biscuit as well as some stollen.
Our room (for 3 adults) 226 was large and comfortable. The bathroom was smallish in comparison but perfectly adequate with good shower, hairdryer and basic toiletries. The hotel is very quiet - we were surprised at how many people were at breakfast as we really heard no noise from our room.
The hotel is probably a good 3* rather than 4* being clean rather than spotless and modestly but quirkily furnished. What stood out for us were the little personal touches - the lovely female receptionist on duty during our stay in the daytime who was friendly and helpful and the excellent male receptionist on duty on Sunday evening who made sure we went the quickest way into town (we had got lost the previous night when the wind meant walking by the river wasn't an option), even running after us to keep us right. Unfortunately on our first night, there was a mix up with housekeeping so two beds weren't made up and we had to wait quite a while to get pillows. As a small hotel, there is minimal staff on in the evenings. The only other downside was an unmarked dip outside the room which we stumbled on quite a few times!
Another excellent touch was the complimentary tea, coffee (pods) and hot chocolate available at Reception as well as basic tea and coffee in the room.
Breakfast was very good given the small size of the hotel with a good selection of juices, fruit, yoghurts, cereals, cheeses, hams, breads, sausage, bacon, eggs and baked beans.
Overall a very good stay with excellent friendly staff who give this hotel a personal touch.
- Official Description (provided by the hotel):
- Our modern furnished rooms are equipped with flatscreen TV, W-lan(free of charge), telephone, minibar, private bathroom ... more less
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- Also Known As:
- Kastens Hotel Bonn