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Novum Hotel Excelsior Duesseldorf
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Reviews (353)
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All reviewsold townminor thingsgave us a maplarge flat screen tvten minute walkperfect basethis wonderful hotelrooms were cleanedfamily roomlovely parkmetro linetrouser pressbreakfast roomunderground stationpublic transportwould highly recommend this hotelweekend trip
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135 - 140 of 353 reviews
Reviewed January 24, 2013

Rooms were average size, bed was comfortable.

Staff were very helpful and pleasant and breakfast was filling. My only negative was the size of the lift, it was tiny! Overall nothing special however wouldn't mind staying here again.

  • Stayed: May 2012, traveled on business
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Thank Business T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre_Vestert, Leiter Front Office at Novum Hotel Excelsior Duesseldorf, responded to this reviewResponded March 9, 2013

Dear Business T,

We apologize that your stay at Hotel Excelsior did not meet your expectations. Our hotel has two elevators and the larger one can carry up to 8 person. We do apologize if our small elevator became an issue for you during your stay. We would love a chance to make things right with you upon your return. We hope to see you back.

Sincerely,

Andre Vestert
Avestert@hotel-excelsior.eu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2012

I made a choice of this hotel when traveling to Duesseldorf for one night and needed to stay not too far from the airport and being close to downtown at the same time. The location was perfect. Taxi from the airport cost around 17 Euros and the drive took just a few minutes while the shopping malls were just 10 mins walk from the hotel through a nice park. The (single)-room was clean but old-fashioned which made it not that nice looking - as a matter of fact it was in huge contrast with the other parts of the hotel. Breakfast was nice and they served me on request my favorite espresso without any charge. The hotel staff is very friendly and helpful. Overall impression is positive and I would probably make the same choice even second time with hope I get another room. ;-)

Room Tip: Unfortunately not too much experience.
  • Stayed: December 2012, traveled on business
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Thank Lukas S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre_Vestert, Leiter Front Office at Novum Hotel Excelsior Duesseldorf, responded to this reviewResponded March 9, 2013

Dear Lukas P,

Thank you for taking the time to review our hotel. I regret to hear that you were disappointed with your room on this occasion. In addition, please accept my deepest apology, as certain rooms in the hotel within the same accommodation category can be different. We would be grateful if you would give us the opportunity to make up for your disappointment, as we strive to ensure that every guest has a comfortable and memorable stay with us.

Sincerely,

Andre Vestert
Avestert@hotel-excelsior.eu

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Reviewed December 14, 2012

I stayed here recently with a work colleague an excellent hotel with very efficient and courteous staff .
The only criticism I would have said and very minor at that was no tea or coffee in the rooms.
But apart from that excellent overall. Would definitely go again.

  • Stayed: December 2012
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Thank police666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre_Vestert, Leiter Front Office at Novum Hotel Excelsior Duesseldorf, responded to this reviewResponded December 30, 2012

Dear police666,

Thank you for your feedback and kind words! Our team really cares about our guests and we do whatever we can to ensure a great stay. Great feedback like this gives us more motivation to be the best we can, for our guests! Thank you again and we look forward to your next stay!

Kind regards,

The Hotel Excelsior Team
frontoffice@hotel-excelsior.eu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2012

The Excelsior was well placed to walk to the markets about 10/15 mins away. Easy access from the airport too. The hotel was warm and comfortable, undergoing some upgrading. The staff were delightful, friendly, attentive and helpful. The very comprehensive breakfast set you up for the day. We would definitely stay here again.

  • Stayed: December 2012, traveled with friends
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1  Thank Elizabeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre_Vestert, Leiter Front Office at Novum Hotel Excelsior Duesseldorf, responded to this reviewResponded December 30, 2012

Dear Liz H,

Thank you for the review. We are so happy to hear that you enjoyed your stay with us. There is nothing better than getting great guest feedback. Thank you for the kind words regarding our staff, we look forward to passing on the positive feedback to them! We look forward to your next stay with us!

Kind regards,

The Hotel Excelsior Team
frontoffice@hotel-excelsior.eu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2012

I think this is "hidden" 5 star hotel,near Hoffgarden,.walk distance -10 min- from Konigsallee,Altstadt,Galerea Koufhoff,very clean,real spacious rooms,safe without charge,very clean,very comfortable beds, full size bathroom,big flat-screen TV, friendly staff,good "warm"bar,"warm" atmosphere in hotel, maybe breakfast must be liitle better,not gym & sauna,but who cares about this. Many traditional German taverns in area :HImme & laht,Florian,...,Strongly recommended.

Room Tip: room 106 is good & quiet.
  • Stayed: November 2012, traveled with family
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Thank oleglimassol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andre_Vestert, Leiter Front Office at Novum Hotel Excelsior Duesseldorf, responded to this reviewResponded December 30, 2012

Dear oleglimassol,

Thank you for sharing your thoughts with us. We are happy to hear that our facilities and cleanliness met your needs and expectations during your stay. Our location truly is one of the best, just around the corner of everything! We hope to welcome you back to Dusseldorf soon!

Kind regards,

The Hotel Excelsior Team
frontoffice@hotel-excelsior.eu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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