I am normally a fan of the Ibis hotels. generally good value for money. BUT... this hotel is to be avoided at all costs. We were their for two nights.
The first evening there was no WiFi available. When I went to complain about this I was told that they were aware of it and that (a) it wasn't their fault so I could not claim my 15 minutes guarantee and (b) that they could do nothing to help. I received also some derogatory remarks regarding their provider (m3connect). The second problem was that after the first night we were aware that one of the beds was clearly faulty and made a real racket. Whenever the person sleeping in it just lifted a leg, let alone turned around, the noise was that loud that the other person woke up in the middle of the night. When we told this in the morning we were told (again) that they couldn't do anything about it because it was a Saturday and the technical service was not working that day. Replacing the single person bed or matrass was impossible because they didn't have a spare one and changing the room neither because they were fully booked. Again they told me I couldn't use the 15 minutes satisfaction guarantee.
So there is only one conclusion: the Ibis 15 minutes guarantee is just publicity and not worth the paper it's written on.
Good to know !
- Official Description (provided by the hotel):
- The Ibis Dusseldorf City hotel is near the central railway station, the famous KO shopping street and the celebrated old city of Dusseldorf. Only 2km from the business district of Dusseldorf and 500 m from the Capitol Theater, the hotel is close to excellent restaurants. It has 146 fully refurbished rooms. It also has a bar open 24 hours and private undercover parking. Guests on a business trip will appreciate our WiFi wireless Internet access. ... more less
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- Also Known As:
- Ibis Hotel düsseldorf