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“Ibis guarantee only exist on paper”

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Ibis Duesseldorf City
Ranked #65 of 239 Hotels in Dusseldorf
Reviewed November 6, 2013

I am normally a fan of the Ibis hotels. generally good value for money. BUT... this hotel is to be avoided at all costs. We were their for two nights.
The first evening there was no WiFi available. When I went to complain about this I was told that they were aware of it and that (a) it wasn't their fault so I could not claim my 15 minutes guarantee and (b) that they could do nothing to help. I received also some derogatory remarks regarding their provider (m3connect). The second problem was that after the first night we were aware that one of the beds was clearly faulty and made a real racket. Whenever the person sleeping in it just lifted a leg, let alone turned around, the noise was that loud that the other person woke up in the middle of the night. When we told this in the morning we were told (again) that they couldn't do anything about it because it was a Saturday and the technical service was not working that day. Replacing the single person bed or matrass was impossible because they didn't have a spare one and changing the room neither because they were fully booked. Again they told me I couldn't use the 15 minutes satisfaction guarantee.
So there is only one conclusion: the Ibis 15 minutes guarantee is just publicity and not worth the paper it's written on.

Good to know !

  • Stayed: November 2013, traveled as a couple
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1  Thank Midrac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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134 - 140 of 690 reviews

Reviewed October 10, 2013

good location...close to train station ( I must go to Koln everyday for exhibiting in a trade show)
no good restaurants close to the hotel but in 10minutes you are in the centre with hundreds of restaurant options (around 12€ taxi)
hotel romos are small but clean. Normal breakfast. Not bad for a business trip.Good staff...helpful and nice.

  • Stayed: October 2013, traveled on business
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1  Thank Jose Carlos G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2013

  • Stayed: September 2013, traveled on business
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Review collected in partnership with Accorhotels.com
Thank Nair M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed September 28, 2013

Hotel is about five minutes walk from the central station of Dusseldorf yet quiet. Room is very standard Ibis hotel, no bath tub but shower only.
Room is acceptably spacious, clean and efficient. Internet was free and good speed. There are no restaurant and other facilities near by.

Room Tip: Better to stay near to the elevator.
See more room tips
  • Stayed: September 2013, traveled on business
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Thank masaofc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2013

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Rob696
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed September 3, 2013

I stayed in this hotel for a weekend break and I was very pleased with it. The check-in was quick and the receptcionist was a very polite, friendly and positive lady.

Plus:

-location
-spotless clean
-friendliness, politeness and professionalism at the check-in
-hotel design
-information available for tourism like maps and the recepcionists advices
-airco in the room

Mins:

-I got a smoking room as I couldn't find an option for non-smoking room while making the reservation on Ibis website. The room had a strong cigarrete smell.
-Room was very small and without a hall so we could clearly hear people walking or talking at the corridor but...it didn't happen often, so it was OK.

Room Tip: Try to book or reserve a non-smoking room if you are a non-smoker.
See more room tips
  • Stayed: September 2013, traveled as a couple
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1  Thank FrankdeVries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 3, 2013

My wife and me stayed there in Dusseldorf for a couple of Days during visiting this nice City and this Ibis Hotel was a good Choice. normal Standard (as ususally in those Hotels from that Company) - so do not expect something special, but you can expect that all is good and clean. Very friendly Staff at the Reception.Train Station is nearby. They also speak good english.

  • Stayed: December 2012, traveled as a couple
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Thank SolyMarDOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ibis Duesseldorf City

Address: Ludwig-Erhard-Allee 2, 40227 Dusseldorf, North Rhine-Westphalia, Germany
Phone Number:
Location: Germany > North Rhine-Westphalia > Dusseldorf
Amenities:
Business Center with Internet Access
Hotel Style:
#14 Best Value Hotel in Dusseldorf
Price Range: $51 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Ibis Duesseldorf City 2*
Number of rooms: 148
Official Description (provided by the hotel):
The Ibis Dusseldorf City hotel is near the central railway station, the famous KO shopping street and the celebrated old city of Dusseldorf. Only 2km from the business district of Dusseldorf and 500 m from the Capitol Theater, the hotel is close to excellent restaurants. It has 146 fully refurbished rooms. It also has a bar open 24 hours and private undercover parking. Guests on a business trip will appreciate our WiFi wireless Internet access. ... more   less 
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Also Known As:
Ibis Hotel düsseldorf

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