Quick summary: to have a really comfortable room, you want the fifth (top) floor of this hotel. Quick walk to old town, Konisghalle, the river, museums, etc.
We were in Dusseldorf on business, and the location was suggested for easy driving access to the company's offices, yet still offer a good location for dinner options, tourism, etc.
One thing to know about NH Hotels: this company seems to buy older properties and renovates them to modern standards for a good business class hotel. Since we've stayed at more than one NH, we've learned to ask about upgrade options and checked a few out. Here, you really want the upgrade to the fifth floor, which was added to this (1960's? era) building and has more modern infractructure than the lower floors.
The comparison: the first room we were shown on the third floor (#321, shower only) initially looked nice with its corner location surrounded by windows and sleek modern decor. However, the renovation did not include redoing the existing heating and AC and heating system!! Instead of installing a proper central air system, there was a Rube Goldberg-like floor-standing AC machine that required that you to vent a big tube (approx 12" diameter) that circulated the hot air out the window (!!!) For cooler months, there was a floor-standing heating unit. Besides making the room feel more cluttered, this reminds me more of a student's garret than a modern business class hotel room. From what I can tell, all the rooms in the original 4-story building have this system. It was only the added 5th floor rooms that have modern central heat and AC systems. There is such a thing as too cheap a renovation.
We also saw room #511, which is a very large 2-room suite, with a dining table and seating area. Frankly, we decided not to go that grand, but it's a nice suite if you want that kind of space an amenities.
We upgraded to Room #509 on the fifth floor room, which was pretty comfortable -- spacious, with a comfortable king-sized bed. The decor is modern, with neutral colors and hardwood floors. Good-size work desk. Robes and slippers.
I don't know if there are non-smoking rooms. We had a smoking room, but the ventilation was excellent -- no smoke smell except for an incident described below.
Excellent housekeeping. The staff at the check-in desk are friendly, helpful, and professional.
There is free wifi in the lounge, using security codes with 30-minute increments. While kind of slow, this works well enough unless you are in the middle of something when the time runs out. The internet works better if you purchase the 24-hour option in your room.
In-room safe and minibar.
While the room is comfortable enough, there are a few annoying characteristics that I attribute to a concern for design over function (e.g. the phone that is not at all intuitive to work), or show pretty good design on the cheap. For the latter, the night stands are mere slabs of wood, where you'd really like a little drawer for the odds-and-ends of life. The good-sized closet has no doors, which means that all your clothing and stuff are open to view by the cleaning staff, and just looks messy.
I'm also not a fan of the hotel trend toward duvets on the bed rather than sheets and blankets. The duvets are always too warm, even when you crank up the AC. (Have managers noticed an increase in AC bills when they use duvets?) I can more easily adjust the comfort level of separate sheets and blankets.
The bathroom is pretty good, but frosted glass doors which are annoying when one person gets up at night and floods the bedroom with light. Do I really need a vision of what is going on in the bathroom?
There are nice lounges on the ground floor for the bar, a quick snack, just hanging out, etc.
There is an excellent and extensive buffet breakfast (19 euros) in the breakfast room of fruits and juices, breads and pastries, meats, cheeses, salmon, cereals, etc. and etc. Pricey but worth it.
I would consider staying here again on the fifth floor, but the management should polish the procedures of some service staff. The kicker was when we returned to our room one Sunday afternoon after touring, to a definite smell of cigarette smoke. Yes, we had a smoking room, but we had been there a few days with no noticeable smoke odor. This day, it was unmistable, and the only explanation could be that the cleaning staff took a smoking break in our room. We complained, and the incident did not occur again.
Other incidents: we had to sign for the delivery of our laundry, but the maid did not have a pen on her -- she asked us for one! Other: the ONE elevator is rather small. When guests tried to get on, one maid witha big cleaning truck decided she had priority on the elevator. Usefully, a manager was nearby and immediately instructed her that guests should be given preference for the small space. That manager seemed very professional and I'm sure took note of procedures that should be reviewed in the future.
While the location is a short walk to many attractions of Dusseldorf, there are a few good restaurants around the corner from the hotel. Lampada (Italian) has a very accomodating staff. There is also a good Turkish restaurant next door, whose name escapes me.
- Official Description (provided by the hotel):
- The NH Dusseldorf Konigsallee, located in the posh area of the city, offers guests the ultimate hotel experience and travel experience in Dusseldorf. ... more less
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- Also Known As:
- Nh Duesseldorf City Hotel
- Nh Hotels düsseldorf
- Nh Hotel düsseldorf