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“Full every EU Breakfast included.”

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Mercure Hotel Duesseldorf Seestern
Ranked #43 of 241 Hotels in Dusseldorf
Reviewed August 3, 2013

Stayed for 4 nights and slept like a log. Check in was very efficient and the staff at the desk speak excellent English even though I practiced a little German. They supplied maps of the area plus commuting tips and I saved a great deal using the U-Bahn Am Seestern across the road, which is only underground when it disappears under the old city Allstadt. Journey time to Central Dusseldorf 15 minutes and this is an excellent option if you want a little quiet at night. The U-Bahn across the road does not run over the weekend but there is another round the corner about 50 meters that has a different route. Again the reception staff supplied a printed version of the correct timetables so top marks for that. A 1 journey ticket is 2.50€ and you may travel for an hour on any service.
The room was spotless and very spacious with wifi although there may be a charge mine was included. The English TV channels are reserve for news international only. So get out and explore. Sleep is very easy as the bed is very comfortable. Bathroom full of toiletries and fresh towels.
The breakfast buffet was freshly replenished every time something got low or if the fried eggs were tired.
Would have given it a 5 but unable to order eggs freshly cooked. That said the variety was first class. Full English and cold cuts, cheeses. A feast of freshly prepared exotic and local fruits, muesli and yoghurt. Usual German meatballs and sausage. All delicious. Top up with smoked salmon and cream cheese on freshly baked rolls and breads. All delicious. Coffee or tea pot delivered to your table as soon as you sit down. Efficient and freindly.

Room Tip: It makes no difference as the rooms are double glazed and fully air conditioned.
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  • Stayed: July 2013, traveled on business
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1  Thank tonnic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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90 - 96 of 335 reviews

Reviewed April 1, 2013

Staffs are nice, room is clean and comfortable.
Location is OK.
Restaurant is good.
Room rate is fair.
Speed of Internet is good.
But the hot water in bathroom is not stable. Can't adjust to a "just good" location when taking shower.

  • Stayed: March 2013, traveled on business
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Review collected in partnership with Accorhotels.com
Thank Dundy_Yeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2013

The hotel is very comfortable.
Positive sides are:
- friendly staff
- spacious rooms, equipped with everything necessary, including kitchenette,
– tasty breakfast,
- free Wi-fi,
- good soundproofing-either from the corridor or neighbouring rooms we did not hear any noise.
But the purpose of our visit to Dusseldorf was not the business, but tourism.
And for us as tourists the negative side was that the hotel is located in the business district of Dusseldorf. Although in front of the hotel there is U-Bahn station (interval between trains is about 20 minutes) to reach the centre of the city, but after long excursions we had no desire to ride anywhere, and around the hotel - only offices, offices, offices...
In addition, I do not like to have dinner in the hotel restaurants, but it was very hard to find any restaurant or cafe close to the hotel.

  • Stayed: March 2012, traveled with family
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Thank twins7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

Located further from the city than it appears on the map - a lengthy walk. But there is a tram stop outside. Good, friendly restaurant open until 1am - great! Reception are rather hard work, and they still charge for wi-fi. When I questioned this I was told it was a lot more expensive in New York - which isn't really the point! Rooms are a bit bare and hot. Good but expensive car park.

  • Stayed: February 2013, traveled as a couple
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Thank ManInSeat42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 5, 2013

Date : 27/12/2012
Location : Mercure Hotel “Am Seestern”
Room number : 325
Price : 33€/person – breakfast inclusive (Flair Magazine promotion)

Summary : score : 3,5/5
Convenient modern style hotel, which can be rated 4 stars (european rating)¹. The hotel is located near the city ring (not centre), in between company buildings. The hotel is mainly focussed on overnight stay of business people related to surrounding companies. The price/quality ratio is tending towards the expensive side, certainly for the breakfast. It is a convenient hotel for overnight stay under promotion conditions, with nearby public transport to commute to city centre.

Details :

Environment : score : 4/5
• Located 5 km from City Center (Altstadt)
• In between company buildings (mainly telecom) :
o Limited resto and bars around.
• Public transport (tram) nearby (500 m)
o Lines 74 and 76 to center.
o Cost of ticket : 2.50 €/adult (1h validity for line change)
o Approximate 20 mins to reach city center/shopping center (Königsallee).
• Very well reachable by car.

Outside : score : 3/5
• Outside of the hotel is very clean.
• When arriving by car, entrance to hotel is self-explanatory (however, no direction indication to hotel entrance was noticed. Might confuse elderly people).
• No taxi parking is noticed. No taxi is waiting in front of hotel. Hotel will arrange taxi on request.
• Confusion if you can park your car in front of hotel for unloading luggage (no painted indications). A footpath and bicycle path have to be crossed to put your car in front of the hotel.

Reception : score : 3/5
• Service :
o Somewhat arrogant but professional (night of arrival).
o Very good (day of departure).
• Explanations :
o Received the key to our room, with clear indications how to reach it.
o Received city map, and indication on public transport usage, but no explanation where the tram stop was (explains the “somewhat arrogant” rating).
• Speed : No needless waiting time. Quickly served at all times.

Parking : score : 4/5
• Located under the hotel.
• Closed off by entrance doorway and lever.
• Need to take ticket and pay at reception when leaving, cost 15€/24h.
• Parking was very clean.
• Parking spots are sufficiently big to park normal European family car.
• No problem finding a parking spot, but doubts if there is sufficient space in full-season.
• Entrance from parking to hotel and access to elevators is secured.

Elevators : score : 5/5
• 2 Elevators with modern hotel quality degree.
• Secured when you want to go up from reception or parking.
• Elevators are very clean.
• Elevators are very silent, inside as well as outside when waiting.

Corridors : score : 4/5
• Covered by full carpet limiting footnoise.
• No marble or stone risking echo of noise.
• Very clean.
• In neighbourhood of our room some noisy airco (noise does not penetrate in the room).

Room : score : 4/5
Room : double.
• Electronic entrance via room card.
• Electronic lightning triggered via room card.
• Very clean.
• Full carpet covered floors.
• Located at the front of the hotel, facing street and bridge towards city ring.
• Insulation :
o Window : Traffic noise only penetrates faintly into the room (remark : was calm period of year in this area, for traffic).
o Door/Walls :
 Corridor noise only penetrates faintly into the room.
 Next Rooms noise only penetrates faintly into the room.
• Built-in airco available, with analog temperature setting.
• Bed : stable matrass, pillows slightly soft, standard bed cover (duvet).
• Minibar filled with some drinks and small snacks (peanuts – chocolate bars) – paying.
• Water heather with coffee/tea/chocolate bags – free of charge.
• Convenient television with sufficiently big screen.
• Connection to LAN with cable (not used : paying ?)
• Small paper notepad with stylo available.
• Extra chair+table.
• Standing light + light next to the bed. (Room key is trigger to operate).
• Room service available.

Bathroom :
• Bath-shower combination.
• Batch sufficiently big for 1m70 person.
• Separate sink with large mirror and hairdryer.
• Tiles in bathroom slightly outdated compared to rest and status of hotel.
• Showergel, other soaps and hairnet available.

Breakfast : score : 3/5
• Buffet style.
• Large choice in types of bread.
• Warm (eggs, bacon,…) and cold different types of salami, ham, cheese available.
• Different cereals available.
• Orange juice, milk, etc. available.
• Different types of tea, hot coco, coffee available.
• Personnel is very friendly.
• Different newspapers available, but mainly German. Very few international (English only) newspapers.

Breakfast was included in the overnight stay. If not, price/quality ratio is not so good (too expensive for what you get).

Fitness : score : 5/5
• Presence of Bicycle, Running, Handbike, and Langlauf exercise equipment of professional (Techogym) standards.
If you have a personal heart rate chest belt and similar exercise equipment in your own local gym, you can bring your Technogym USB and perform a full work-out !

Sauna : score : 4/5
• Separate dressing rooms where you can change clothes.
• Lockers : Separate lockers available.
• Finnish Sauna :
o Convenient size (10+ people) sauna with normal electric heating.
o Towels available.
o Water bucket for moisture increase of air available.
• Steam room :
o Convenient steam room (6-8 persons) available.
• Showers :
o Rain type showers.
o Showering gel available, but maybe because it was late in the evening, we reached the end of the flacon.

Bar : score : N/A
Not visited.

Restaurant : score : N/A
Not visited.


¹ : Ratings of this evaluation are subjective and depend only on a personal experience on the indicated date. They are indicative given the described context. The writer cannot be held responsible for an experience not according to above evaluation/rating.

  • Stayed: December 2012, traveled as a couple
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Thank Luc V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

I had very high expectation regarding the hotel as I have heard a lot from my colleagues about Mercure – their services. I was amazed to see the very opposite. From the very 1st instant of check-in it went very wrong. The receptionist was rude without any reason. As it was during the MEDICA fair time they seem not as busy as they pretend to be. It was more or a less a complete functional hotel. The hotel lobby was awful. The restaurant was too small and the food option was too limited. Even we wanted to book for another hotel restaurant nearby the receptionist had declined to do so claiming their hotel food was good enough!! The room was spacious and good enough. The toiletries were very limited. We have paid 5 times higher than the usual rate but were not treated. I will never recommend this hotel for anyone to stay.

Room Tip: Try to choose the non smoking rooms..avoid 2nd floor.
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  • Stayed: November 2012, traveled on business
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Thank Arka007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2012

For Business an excellent stanard of the shelf Hotel. Breakfast buffet rich with all type of german sausages, fresh pressed orange juice. The room modern clean styled with the ameneties. Only downside they tried to charge for WIFI extra...

  • Stayed: July 2012, traveled on business
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Thank dorothea M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Duesseldorf Seestern

Address: Fritz-Vomfelde-Str. 38, 40547 Dusseldorf, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Dusseldorf
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #43 of 241 Hotels in Dusseldorf
Price Range: $61 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Duesseldorf Seestern 4*
Number of rooms: 160
Official Description (provided by the hotel):
The 4 star hotel Mercure Dusseldorf Seestern is located between the airport (5 km) and the city centre (3 km). It offers 160 airconditioned and soundproof rooms including suites and non smoking rooms. In addition, the hotel features 5 meeting rooms, aninternational restaurant, a hotel bar and a wellness area. Dusseldorf trade show centre is 3 km away. The banks of the Rhine are within walking distance. Enjoy an evening walk in the old town centre which is only 10 minutes from the hotel. ... more   less 
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