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“Lovely city break!”

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Holiday Inn Dusseldorf - Hafen
Ranked #17 of 237 Hotels in Dusseldorf
Certificate of Excellence
Birmingham, United Kingdom
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Lovely city break!”
Reviewed March 11, 2014

My boyfriend and I stayed here in November 2013 and had a wonderful time.
The rooms were extremely spacious, tidy and had a lovely big bed (my boyfriend and I agreed it was the best sleep we had had in a long time).
The staff were really attentive especially when ordering drinks and at the buffet breakfast which would delicious every morning.
The hotel is a few minutes walk to the station where you can travel to Dusseldorf main station to get to Cologne which we did and was much cheaper than expected.
We have recommended it to friends and plan to return in a few years time.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paigex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHCBrunoWolf, Leiter Öffentlichkeitsarbeit at Holiday Inn Dusseldorf - Hafen, responded to this review, March 13, 2014
Dear Paigex,

we are so happy that you gave our Mercure Hotel Düsseldorf Hafen such high ratings here on Tripadvisor. Of course we highly appreciate this since it keeps us listed in the very high ranking here and also helps us to further improve the product and services.
We have indeed introduced a very special bed which is substantially above the normal brand requirement of Mercure and it obviously pays off. Thank you for that comment.
The same applies to our buffet breakfast which consists not only of the largest choice of breads from the best bakery in Düsseldorf, but also all products being organic from local producers. You had hopefully also taken advantage of the live cooking station where you can get eggs cooked to order or other daily changing specialities. And since it was a city break for you, there is also free sparkling wine on the buffet as well !
Again, thank you for having taken the time to leave your comments and we are certainls looking forward to welcome you again very soon at our Mercure Hotel Düsseldorf Hafen. Please use our website for your next booking since there you always get the best information as well as the best available rates and availability.
All the best

Mercure Hotel Düsseldorf Hafen
Ina Kaldenbach -General Manager-
-An individually managed Mercure Hotel by Wolfgang vom Hagen Enterprises-
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738 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
South West London/Surrey
Level Contributor
307 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 423 helpful votes
Reviewed March 8, 2014

Stayed here for just one night recently, and I absolutely made a good choice in choosing this hotel. Everything is clean and modern, rooms are spacious and immaculate. The bathroom especially was very nice, it was modern and well designed.

Front desk staff are friendly and helpful. The dining room and bar are very nice also, breakfast selection was extensive and very nicely presented.

The only small negative, which may put some people off, is the location, a little bit out of the centre, but do not let this stop you from staying here - you have trams stopping right outside, which take you to the city in a short time (buy the tickets at the machine onboard), and you also have an S Bahn station 2 minutes walk from the hotel, you can get to Dusseldorf main station in minutes, and also Neuss in the other direction. Another big plus is that you can take the s11 train from here directly back to Dusseldorf Airport in just 20 minutes, trains run three times per hour.

Choose this hotel for your Dusseldorf stay, you will not regret it!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AFCW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHCBrunoWolf, Leiter Öffentlichkeitsarbeit at Holiday Inn Dusseldorf - Hafen, responded to this review, March 10, 2014
Dear AFCW,

how nice to read your pleasant and informative comments about our Mercure Hotel Düsseldorf Hafen, here on Tripadvisor.
We certainly appreciate all your details about the interior of our hotelrooms, the friendlyness of our employees and the breakfast quality and presentation. This is always an excellent motivation for our team.
Of course, we also appreciate your comment about our location which we can obviously not change. The positive about this is the fact that our Mercure Hotel Düsseldorf Hafen can indeed be reached very frequently by public transport at very low cost in walking distance.
And you are also right about the fact that there is a regional train line going straight to Düsseldorf airport in a very short time.
And last but not least, it keeps our rates and parking cost at a good average level compared to city center hotels.
We thank you again for recommending our Mercure hotel so nicely and we do hope that you will stay with us very soon again. Please use our website to make your next booking and you might, if you are not already doing so, become a member of our Club Accor frequent guest programme to collect valuable points.

very best regards
Mercure Hotel Düsseldorf Hafen
- Ina Kaldenbach - General Manager
- An individually managed Mercure Hotel by Wolfgang vom Hagen Enterprises -
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
57 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed February 7, 2014 via mobile

The hotel meets all expectation.
Rooms look exactly the same as at official website. All is clean.
If you don't mind to watch some movies before sleep you can do it for free or with fee (depending on film)

Breakfast is superb. Even though the breakfast room is small you can find everything you want and even more. The selection of cheeses did me good :)

Location is perfect. City centre is easily reached by 20 minutes walk across nice streets or by tram (2 minute walking distance to the stop)

The Hafen is even closer to hotel (which is obvious from the name of the hotel) and it is really worth-seeing place with modern architecture and good restaurants.

If you have any questions don't hesitate to contact me

Stayed December 2013, traveled with family
Helpful?
1 Thank Duck T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHCBrunoWolf, Leiter Öffentlichkeitsarbeit at Holiday Inn Dusseldorf - Hafen, responded to this review, February 9, 2014
Dear Duck T,

great to read this wonderful comment about our Mercure Hotel Düsseldorf Hafen here on Tripadvisor. It makes us very proud that we obviously have done many things right. It goes without saying for us that our pictures on our website match the truth and we are well aware that this is unfortunately not always the case for many hotels.
We do go through great lenghts to constantly question ourselves, our services and product as well as employee training. All this together is a big investment in time, money and people and we are happy to say that it keeps us in this high position here on Tripadvisor.
You describe so many good things to other readers that we can only say thank you again. We certainly do hope that you will visit our Mercure Hotel Düsseldorf Hafen again very soon.
And of course we recommend you to use our website again, as there you will always find the best deals and the most up to date information.
Please come back soon

Mercure Hotel Düsseldorf Hafen
Ina Kaldenbach - General Manager -
- An individually managed Mercure Hotel by Wolfgang vom Hagen Enterprises -
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
120 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 29, 2014

Very clean, functional hotel with warm friendly staff. Good size rooms, comfortable bed and well equiped spotless bathroom. Excellent selection for breakfast. I did not eat in the evening, but the menu looked very good. Well positioned on tram routes and taxis.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PottingshedR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHCBrunoWolf, Leiter Öffentlichkeitsarbeit at Holiday Inn Dusseldorf - Hafen, responded to this review, February 9, 2014
Dear PottingshedR,

we enjoyed reading your very nice comments about our Mercure Hotel Düsseldorf Hafen very much here on Tripadvisor.
We are happy that you found our rooms to be perfect and clean and certainly also our breakfast. Since this is the most important meal of the day, we do everything to make this perfect for our guests and we obviously matched your taste.
What a shame you did not find the time to enjoy our restaurant for dinner too. But we do hope you come back to Düsseldorf soon and stay again at our Mercure Hotel Düsseldorf Hafen, so that we can also demonstrate you our strenght in this area.
Thank you again for having taken the time to rate us. We value your feedback very much

best regards
Mercure Hotel Düsseldorf Hafen
Ina Kaldenbach - General Manager -
- An individually managed Mercure Hotel by Wolfgang vom Hagen Enterprises -
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
birmingham
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 15, 2014 via mobile

This is a very nice hotel with friendly staff and an ideal location. It is right next to a train station and local bus runs outside which will take you to the centre. We got a taxi there from the airport which is between 22-25 euros. Staff always there to help which was nice and free sweets and cakes were by reception at all times - a nice touch :) we loved the free movie service they gave as well in the rooms! We walked in to town each night - head to the Rhine tower and enjoy the little walk down the river from there much better than the bus :) the hotel has everything you need, if I returned to Dusseldorf I would stay there again. The only bad thing is breakfast looked great but is WAY over priced so head to a local bakery down the street.

Stayed December 2013, traveled as a couple
Helpful?
1 Thank stakiboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHCBrunoWolf, Leiter Öffentlichkeitsarbeit at Holiday Inn Dusseldorf - Hafen, responded to this review, January 17, 2014
Dear Stakiboo,

so nice to read that you found our staff ,the services and the location of our Mercure Hotel Düsseldorf Hafen so great. We highly appreciate all the details of your comments here on Tripadvisor, as it helps us to further improve where we get kudos, and rethink where needed.
You mention the public transportation around the hotel, which is indeed great and convenient. You could have saved on airport transportation as the mentioned train station also gets you to the airport. The movies and the Internet are indeed free of charge in our rooms here at the Mercure Hotel Düsseldorf Hafen.
We are a little bit surprised though on your opinion about our breakfast beeing too expensive. With 19 Euros per person, we are in the middle range of our comparable hotels in Düsseldorf.
Moreover, we offer a large range of organic products from local suppliers along with services, such as a live cooking station and coffee specialities at no surcharge, which you usually do not find in hotels of our category.
But finally we are happy to read that you would return to our hotel upon your next visit in Düsseldorf. So, it seems that this did not change your opinion about us. Thank you for that.
On our website you find regular attractive offers and check the various other roomtypes we have on offer.
We are looking forward seeing you very soon again

Mercure Hotel Düsseldorf Hafen
- Ina Kaldenbach -
General Manager
- An individualy managed Mercure Hotel by Wolfgang vom Hagen Enterprises -
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fulda, Germany
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 11, 2014

That was a trip in the chrestmas time , the hotel is about 10m on foot from the main railwaystation , a very clean and well organised rooms , I may have no -ve thoughts about it , just it is a little bit far from the center.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mostafa83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv
Level Contributor
146 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed December 23, 2013

the room was nice,
the stuff are very nice and helpful.
they have bicycles for the guest for free and as the center is not far away and the city is plain its really comfortable to ride around with the bicycles.
the only problem is the Stadtbahn, my room was with the street view so i really felt this train in the room. the truth that there are earplugs that provided by the hotel. anyway this solution is not for me as i cant sleep with earplugs.
the lift is old and slowly

Room Tip: rooms on the back side are quieter
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shushush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHCBrunoWolf, Leiter Öffentlichkeitsarbeit at Holiday Inn Dusseldorf - Hafen, responded to this review, December 25, 2013
Dear Shushush,

it was very nice reading your comments about our Mercure Hotel Düsseldorf Hafen. We are of course very pleased to see that our staff members have been so helpful and courteous, which is obviously the most important thing for any hotel. We do offer indeed free bicycles for our hotel guests which are usually very well accepted, as there are nice bicycle paths in the surroundings of the hotel.
As for the noise level due to the tram, you are right if you are sensitive to it. This is the reason why we place earplugs in the front rooms. We do offer so called Privilege and Superior rooms at a small surcharge . These are located either on the back side of the main building of our Mercure Hotel Düsseldorf Hafen or in our Hundertwasser Pavillion which is a separate annex also on the back side of the building. The advantage of these rooms is not only the much quieter location but also the additional amenities and services related to these.
And in case you need more space plus a more quiet location, we do also offer split level maisonette suites with a living area and a sleeping area upstairs. These come also with a very reasonable supplement to the normal room rates. Please visit our website for details and online booking of all the mentioned roomtypes.
We would be very pleased to have you as our guest again.
Very best regards
Mercure Hotel Düsseldorf Hafen
Ina Kaldenbach - General Manager -

- An individually managed Mercure Hotel by Wolfgang vom Hagen Management Group -
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Dusseldorf - Hafen

Property: Holiday Inn Dusseldorf - Hafen
Address: Volmerswerther Strasse 35, 40221 Dusseldorf, North Rhine-Westphalia, Germany (Formerly Mercure Düsseldorf Hafen)
Phone Number:
Location: Germany > North Rhine-Westphalia > Dusseldorf
Amenities:
Bar / Lounge Business Center with Internet Access Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#8 Best Value Hotel in Dusseldorf
#13 Romantic Hotel in Dusseldorf
#15 Luxury Hotel in Dusseldorf
#18 Business Hotel in Dusseldorf
#25 Family Hotel in Dusseldorf
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Dusseldorf - Hafen 4*
Number of rooms: 160
Official Description (provided by the hotel):
The Holiday Inn Dusseldorf - Hafen, situated in Unterbilk, near the media harbor and government district, offers 160 air-conditioned and modern equipped rooms. All rooms have free Wi-Fi access and offering comfortable bedding, Flat screen with over 60 channels and a fridge. The hotel offers parking garage as well as fitness room. The Holiday Inn Düsseldorf - Hafen has easy access to nearby motorways alike to public transport due to the nearby tram stop "Voelklinger Strasse". ... more   less 
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Also Known As:
Mercure Duesseldorf Hafen Hotel
Mercure Hotel Duesseldorf Hafen
Mercure Hotel düsseldorf

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