We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“So so drab and dreary. Noisy too”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Holiday Inn Dusseldorf - Hafen
Ranked #23 of 239 Hotels in Dusseldorf
Certificate of Excellence
Reviewed September 24, 2013

A drab hotel with fairly spacious rooms but totally soulless - no character or style. The rooms at front are very noisy due to trams - so beware early wake up call. There are much better hotels in dusseldorf at this price level.

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank jfitsim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHCBrunoWolf, Leiter Öffentlichkeitsarbeit at Holiday Inn Dusseldorf - Hafen, responded to this reviewResponded September 27, 2013

Dear Jfitsim,

we are so sorry to read that you obviously did not enjoy your stay at our Mercure Hotel Düsseldorf Hafen. Whatever went wrong during your stay, we do sincerely apologize for this. We offer 4 room categories in different sizes, colour schemes and locations in our Hotel. You had a standard room in the front part of the building. These can indeed sometimes be somewhat loud for noise sensitive guests.

Did you speak to our front desk staff to see if we would have been able to change your room to another location ?

Of course if you prefer more traditional hotels, we might indeed not be the right choice, since we have recently designed all our rooms in a modern and more trendy style.

But if you chose to come back to Düsseldorf, and to our Mercure Hotel Düsseldorf Hafen, we would be very pleased to show you the other roomtypes.

Thank you again for your time to rate us, even if it was not to our favour this time.

best regards

Ina Kaldenbach

General Manager
Mercure Hotel Düsseldorf Hafen

-A privately managed Accor hotel by Wolfgang vom Hagen Enterprises-

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (792)
Traveler rating
Traveler type
Time of year
Language

183 - 189 of 792 reviews

Reviewed September 23, 2013

First of all - excellent beds! We actually wanted to sleep in the bed instead of going shopping in the morning :) Else, the service is good. Not the most centrally located hotel, but that didn't matter too much for us.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Vaganor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHCBrunoWolf, Leiter Öffentlichkeitsarbeit at Holiday Inn Dusseldorf - Hafen, responded to this reviewResponded September 24, 2013

Dear Vaganor,



thank you so much for having taken the time to rate our Mercure Hotel Düsseldorf Hafen, here on Tripadvisor, so well. We highly appreciate that, and certainly your comment about our indeed very special beds. It obviously pays that we have invested in a quality that is well above our brand standards.

Please visit us soon again and make your reservation through our website. There you can always find attractive rates and offers and all information about the hotel and the destination which you may need.



Thank you again for having stayed at our Mercure Hotel Düsseldorf Hafen.



very best regards

Ina Kaldenbach

General Manager

Mercure Hotel Düsseldor Hafen



-A privately owned Accor franchise property, managed by Wolfgang vom Hagen Enterprises-

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2013 via mobile

We booked this hotel through a well known cheap holiday website that offers a blindfold hotel policy where the name and location of the hotel become known to you after payment. The risk payed off, we loved this hotel!

As two Brits on holiday in Germany for the first time, this hotel was lovely. Once the staff realised we were English, they were helpful and polite, apart from one member answering the phone whilst checking us in, we would stay again.

The location suited us down to the ground, the tram stops (704 & 709 from outside the main station) were very close and the S-bhan train station on the bridge above was extremely useful. To tram to Alstadt you need to change at Graf-Adolf-Plaz, but once you get your head around the layout of the city, you can see this is no real bother. As a tourist the best thing to do is to go to the Tourist Information and buy a Welcome Card. They start at €9 for 24hrs (going up to 72hrs) and allow you use of every mode of transport in the city, as well as reduced or free entry to certain attractions. If you buy one of these at the Sky Train in the airport (like we did) then you MUST validate it using one of the little stamping machines on the transport. There is one of these machines next to the Sky Train ticket machine. If you don't validate, it's a €1000 fine.

The room was bright, clean and welcoming with a lovely shower. The bed was so comfy we kept coming back for power naps before hitting up Alstadt for the evening! The trams meant there was road noise, but unless you're and exceptionally light sleeper, these won't bother you. I loved the fact there was an iron, kettle and hairdryer in the room making it more like a home from home.

As we had booked room-only, I cannot review the food, and we were put off by the extra charge of €18 each, per day, if we wanted breakfast, and so found cheaper food in town. We went to the bar once and the beer was good and the staff were polite, with the prices being fairly average for that if the town. About £3.50/pint, slightly cheaper if you drank the local stuff in town.

Overall, a lovely stay that was just one positive experience of many on our trip to Düsseldorf, we will be back.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank Ellen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHCBrunoWolf, Leiter Öffentlichkeitsarbeit at Holiday Inn Dusseldorf - Hafen, responded to this reviewResponded September 15, 2013

Dear Ellen,

thank you so much that you took so much time to rate our Mercure Hotel Düsseldorf Hafen so well here on Tripadvisor. We do highly appreciate that and have passed on all your comments to our Team.
You made a comment about a receptionist taking a phonecall while checking you in. We would like to say that most hotels in our category do not have a seperate phone operator, so that all reception staff members have to serve customers on the phone and at the reception at the same time. Usually this works well and we do apoligize if this was not the case with yourself.

Thank you also for explaining the public transport system to other readers so well. Fortunately the fine for driving without a valid ticket or not validating it, is not so high as you mention ;-)

We are happy that you found our rooms so comfortable and we are indeed also very proud of our exceptional bedding which usually cannot be found in hotels of our standard.
Too bad that you did not try our breakfast here at the Mercure Düsseldorf Hafen which is another highlight of our hotel that you unfortunately missed. The price of €18 is very well within average or even lower than comparable hotels in our area and competitive set..
But we are glad you experienced our bar and compared it positively with places in town.

We would be very happy to have you as our guest at the Mercure Hotel Düsseldorf Hafen again very soon. Next time, you would obviously have to book through our Website since the place you booked your first stay, does not allow you to choose your favorite hotel.
You will see that, especially during weekends, our rates are very attractive and some of them might even include the breakfast.

Thank you again for your time

Mercure Hotel Düsseldorf Hafen
Ina Kaldenbach General Manager

-An Accor privately run Hotel managed by Wolfgang vom Hagen Management Company-

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 2, 2013 via mobile

Very friendly welcome on arrival & throughout stay, excellent polite staff, very clean new looking room, hotel looks as if its had a recent refurbishment, restaurant also immaculate and up to date furnishings. Large room, opening windows, loads of comfy pillows, water, coffee machine etc. tram stop directly outside and train station 2 mins away, no noise atall from our room despite being a light sleeper. 10 mins on tram to centre or a 15/20 min walk to harbour area and extra 10mins walk from there to Dusseldorf centre. Train station has direct train to airport, 20 mins ride. Superb breakfast included in our room rate, extremely helpful staff to assist with hot drinks/omelettes etc, a whole selection of food for breakfast, all good quality. Free wi fi in hotel room & hotel areas, free Internet on computer in foyer with printer access, nice outside seating next to restaurant, next to road but not intrusive. A brilliant stay.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank sonny053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HHCBrunoWolf, Leiter Öffentlichkeitsarbeit at Holiday Inn Dusseldorf - Hafen, responded to this reviewResponded September 3, 2013

Dear Sonny053,

what a great review you gave our Mercure Hotel Düsseldorf Hafen here on Tripadvisor. We must say that we are very proud of all the details you gave about our Hotel, our services and certainly also our staff members. Obviously every hotel differentiates itself with all these things and you confirmed to us that we seem to be on the right track. Thank you for that !
We do certainly hope you return back to Düsseldorf very soon and stay at our Mercure Hotel Düsseldorf Hafen again.
Please make your reservation through our website to make sure you chose the right roomtype again

Very best regards

Mercure Hotel Düsseldorf Hafen
Ina Kaldenbach
General Manager

An Accor Franchise property personally managed by Wolfgang vom Hafen Enterprises

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2013

This hotel is very close from the S bahn (S11, direct from airport, say about 20 minutes).
The staff has been very friendly and willing to let us have a good stay. The room was perfectly clean during our whole stay. The room was also very quiet, so we enjoyed long, good nights.
The hotel has a brasserie. We enjoyed a glass of wine on the terrace, which is quiet despite being almost on the street.
The hotel also offers other services, such as bicycle rental (cheap compared to other bike rentals in the city) and free access to a fitness club located just the other side of the street. I have tried the fitness club. It is very nice with a lot of brand new equipment, and a lot of space (hence better than an average hotel fitness room).
The Medien Hafen (harbour) is very close with a lot of nice buildings, and a few good places to stop for a drink (nice terraces in the sun).

Room Tip: We had a room with windows on the court side, very, very quiet.
See more room tips
  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank VTessier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frankfurtwolf, Public Relations Manager at Holiday Inn Dusseldorf - Hafen, responded to this reviewResponded August 25, 2013

Hello VTessier,

we cannot tell you how much we appreciated the comment you recently posted here on Tripadvisor. Of course we are very pleased about all the positive and very detailled comments you gave our Mercure Hotel Düsseldorf Hafen, Germany.
This is always a great motivator for our entire team. Please keep coming back to our hotel especially since you mentioned the particular room type you had. We have even more interesting lodging options for you and would like to show them to you upon your next visit.
Please use our website for your booking since it shows you the pictures and all the details about these.
We would be very happy to have you as our guest here again very soon

Thank you again for your time and effort

Mercure Hotel Düsseldorf Hafen, Germany
Ina Kaldenbach General Manager

An Accor franchise property managed by Wolfgang vom Hagen Management Company

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2013

The location is ok, but not Ideal. Only if you have to go to the harbour it's ok. The entrance is pretty dark and the service is more or less mid-class standard. The rooms are ok but as well average. There are much better places - in the same price class - in Düsseldorf.

  • Stayed: August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Dirk A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frankfurtwolf, Leiter Öffentlichkeitsarbeit at Holiday Inn Dusseldorf - Hafen, responded to this reviewResponded July 29, 2013

Dear Dirk,



first, we would like to thank you for having taken the time, to rate our Mercure Hotel Düsseldorf Hafen, here on Tripadvisor.

Of course we are not pleased with the fact that you obviously did not enjoy your stay at our hotel. Whatever you experienced during your stay, we would be thankful if you contact us directly so that we can find out what the details were. We are highly interested in the opinion of our guests and therefore welcome your comments, even if they are not always positive for us.



Thank you again for chosing our Mercure Hotel Düsseldorf Hafen for your stay. And we are looking forward welcoming you again so that we have a chance to rectify your opinion next time.



very best regards

Mercure Hotel Düsseldorf Hafen

Ina Kaldenbach General Manager



-A privately run Accor Hotel managed by Wolfgang vom Hagen Unternehmensgruppe-

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2013

We stayed at this hotel for 1 night after arrival to DUS airport. It is very easy to reach by S-bahn - just around a corner from D-Voelklinger station. Dusseldorf media harbor is in reasonably close reach, neighborhood around the hotel looks safe. Rooms are quite spacious, high ceilings are great, bathrooms are of high standards. Beads were like heaven - huge and comfy.
I would definitely stay in this hotel again.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank UnaUnso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
frankfurtwolf, Leiter Öffentlichkeitsarbeit at Holiday Inn Dusseldorf - Hafen, responded to this reviewResponded July 18, 2013

Dear UnaUnso,

it was really great reading your wonderful comments about our Mercure Hotel Düsseldorf Hafen. Your contribution here on Tripadvisor motive our team very much and also help us to further improve our products and services.
You mentioned our bedding so positively, and we are indeed very proud of this . It is indeed of extremely high standard since your bed is the most important item in a hotel.

We would love to have us with us soon again. Please do visit our website to see more details about the hotel as well as rates and all available room types in any size and standard.

Very best regards
Ina Kaldenbach
General Manager
Mercure Hotel Düsseldorf Hafen

-An Accor partner hotel, privately managed by Wolfgang vom Hagen Hotel Management Company-

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Dusseldorf hotels
NH Duesseldorf City
#27 of 239 in Dusseldorf
1,016 reviews
Show Prices
Show Prices
Show Prices
NH Duesseldorf City Nord
#11 of 239 in Dusseldorf
974 reviews
Unterbilk
Derag Livinghotel Dusseldorf
Derag Livinghotel Dusseldorf
#22 of 239 in Dusseldorf
358 reviews
Pempelfort
Hotel Indigo Duesseldorf - Victoriaplatz
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Dusseldorf - Hafen? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Dusseldorf - Hafen

Address: Volmerswerther Str. 35, 40221 Dusseldorf, North Rhine-Westphalia, Germany (Formerly Mercure Düsseldorf Hafen)
Phone Number:
Location: Germany > North Rhine-Westphalia > Dusseldorf
Amenities:
Bar / Lounge Business Center with Internet Access Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#13 Romantic Hotel in Dusseldorf
#18 Business Hotel in Dusseldorf
#19 Luxury Hotel in Dusseldorf
#22 Best Value Hotel in Dusseldorf
Price Range: $56 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Dusseldorf - Hafen 4*
Number of rooms: 160
Official Description (provided by the hotel):
The Holiday Inn Dusseldorf - Hafen, situated in Unterbilk, near the media harbor and government district, offers 160 air-conditioned and modern equipped rooms. All rooms have free Wi-Fi access and offering comfortable bedding, Flat screen with over 60 channels and a fridge. The hotel offers parking garage as well as fitness room. The Holiday Inn Düsseldorf - Hafen has easy access to nearby motorways alike to public transport due to the nearby tram stop "Voelklinger Strasse". ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, Hotels.com, IHG, Priceline, Travelocity, Orbitz, Hotwire, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Holiday Inn Dusseldorf - Hafen reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Duesseldorf Hafen Hotel
Mercure Hotel Duesseldorf Hafen
Mercure Hotel düsseldorf

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing