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“Be EXTRA careful in the room...”

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Leonardo Royal Hotel Dusseldorf Konigsallee
Ranked #27 of 240 Hotels in Dusseldorf
Certificate of Excellence
Reviewed June 18, 2012

Stayed in this hotel 2-10 june. In a very convenient location with access to food and walking distance to the main konigsalle street. Staff were generally friendly.... But I made a mistake of leaving my handbag in the room, left the "Do Not Disturb" sign and went for breakfast. 2x100note were taken amongst rest of the money in the wallet. Didnt realise my money was gone until i had to pay for some items. Again, I've checked very carefully and because i didnt spend much money, i can easily backtrack what i've spent on. So i decided to report the incidence to the hotel.

Hotel assured me that they will look into the incidence carefully. They checked that someone did enter my room before i came back from breakfast. But i've pointed out to them that the room wasn't made up when i got back. So what is the purpose of the person entering the room with "Do not disturb" sign. 3 days and 3 persons later, no one could give me an answer or came back to me with a reply. All they explained was that the hotel have safes in the reception lobby area. Anything that is not there is not insured by the hotel.

Finally, another staff of the hotel talked to me. He did an explanation of what was done and tried the handle the matter more professionally with a more detailed report. They did their best and extended a 10% discount to my room rates out of goodwill.

There were a lot of signs around the hotel area where the hotel gave to take care of your belongings. But i've not expected it to happen in the room. Again, i feel that there should be a safe in the room. It is a good hotel and is a pity that such an incident happened. Hopefully there will be more improvements to security.

  • Stayed: June 2012, traveled on business
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6  Thank KLM1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Leonardo Royal Hotel Dusseldorf Konigsallee, responded to this reviewResponded July 18, 2012

Dear KLM1212,

Thank you for bringing this to our attention. We take comments such as these very serious and would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon.

Thank you,
Katie J
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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301 - 307 of 664 reviews

Reviewed June 17, 2012

the hotel is similar to all the holiday inn hotels i have stayed in, quality is good and rooms are nice, the only thing i didn't like that they charge for internet where in all holiday inn hotels i have stayed in it was free of charge.the best thing about this hotel is the location its really in the heart of the city, you are few minutes walking from the shopping destination, restaurents and the best clubs and bars in town,it is also very close to the river where are many nice areas to sit have a drink and walk around, if you want piece in mind in being truly in the center of the action and where the only means of transportation is your feet, stay in this hotel with no doubt, i will stay there again in my next visit to dusseldorf

  • Stayed: May 2012, traveled on business
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1  Thank monymontana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2012

Location quite all right, Desk staff quite nice and helpfull, cleaness is ok ... But I have been stolen some jewlry in my cupboard (as there are no safe).
My mistake though , i left 2 pearls in my cupdboard whith some personal items and they unfortunately disappeared.... And I can tell you that before writing this I can ensure that i have been searching everywhere before and remenbered where i left them...
That never happened to me before...
Whatever... Just be careful whith your valuable even in your room.

  • Stayed: June 2012, traveled on business
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2  Thank AiTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 26, 2012

Dear AiTrip,

Thank you very much for your recent stay with us. I apologize your pearls were misplaced. We do offer safety deposit boxes to keep your valuables in, for this reason your comments are very troubling and will certainly be looked into.

We’d like to obtain some additional detail regarding your experience so we have sent you a private message. I look forward to hearing back from you soon.

Sincerely,

Katie J
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2012

Spent 5 days in May on a business trip. Stayed a few times in Dusseldorf but first stay at this hotel. Professional staff, good rooms and a huge variety for breakfast. Great location, close to the trams and the Altstad (Old Town). Altstad has a wide selection of restaurants and entertainment. Only negative, no complementary wi-fi.

  • Stayed: May 2012, traveled on business
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Thank Ravesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2012

First stay at this hotel in a city I have visited many times. Stayed one night on a business trip and choose the hotel based on good location and rate. Unfortunately, internet access and breakfast are not included and rather expensive. We arrived by car and used the garage overnight; it is one of the smallest I have ever used so I would not bring a big car. The room was clean and quiet (even though facing a busy street), but it is in need of an upgrade. The staff was friendly and service minded.

  • Stayed: May 2012, traveled on business
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Thank NorwegianViking74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2012

Hotel is on the very good location on the Königsalle, the main street. Breakfast is very good. Room is also very nice. It is little bit noisy, precisely the tram make the noise.

  • Stayed: May 2012, traveled as a couple
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Thank aknarb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 26, 2012

unless you sleep like you're dead or bring heavy duty, industrial strength ear plugs.
Unbelievably loud street cars and general traffic all through the night.
A room towards the back is like heaven.

Parking garage is a joke, do not bring a medium size. Pay 20 Eur for that privilege...

Breakfast is fine but very unprofessional having to watch a lady with plastic gloves re-filling the cheese tray and pouring yoghurt from big vats into the smaller containers at the buffet...

All that and here's a generous 3/5.

Room Tip: Always demand a room that is not facing the front! Just trust me on that!!!
See more room tips
  • Stayed: May 2012, traveled on business
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Thank pjspjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Leonardo Royal Hotel Dusseldorf Konigsallee

Address: Graf-Adolf-Platz 8-10 | Stadtmitte, 40213 Dusseldorf, North Rhine-Westphalia, Germany (Formerly Holiday Inn)
Phone Number:
Location: Germany > North Rhine-Westphalia > Dusseldorf
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Luxury Hotel in Dusseldorf
Price Range: $84 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Leonardo Royal Hotel Dusseldorf Konigsallee 4.5*
Number of rooms: 253
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Also Known As:
Holiday Inn Dusseldorf City Centre Konigsallee Hotel
Holiday Inn düsseldorf
düsseldorf Holiday Inn

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