Stayed in this hotel 2-10 june. In a very convenient location with access to food and walking distance to the main konigsalle street. Staff were generally friendly.... But I made a mistake of leaving my handbag in the room, left the "Do Not Disturb" sign and went for breakfast. 2x100note were taken amongst rest of the money in the wallet. Didnt realise my money was gone until i had to pay for some items. Again, I've checked very carefully and because i didnt spend much money, i can easily backtrack what i've spent on. So i decided to report the incidence to the hotel.
Hotel assured me that they will look into the incidence carefully. They checked that someone did enter my room before i came back from breakfast. But i've pointed out to them that the room wasn't made up when i got back. So what is the purpose of the person entering the room with "Do not disturb" sign. 3 days and 3 persons later, no one could give me an answer or came back to me with a reply. All they explained was that the hotel have safes in the reception lobby area. Anything that is not there is not insured by the hotel.
Finally, another staff of the hotel talked to me. He did an explanation of what was done and tried the handle the matter more professionally with a more detailed report. They did their best and extended a 10% discount to my room rates out of goodwill.
There were a lot of signs around the hotel area where the hotel gave to take care of your belongings. But i've not expected it to happen in the room. Again, i feel that there should be a safe in the room. It is a good hotel and is a pity that such an incident happened. Hopefully there will be more improvements to security.
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- Also Known As:
- Holiday Inn Dusseldorf City Centre Konigsallee Hotel
- Holiday Inn düsseldorf
- düsseldorf Holiday Inn