I've made the reservation through bookin.com, then I called the hotel to check the reservation and ask to assign a nice room for me. Night receptionist said that he will assign for me a standard room which is a bit bigger than others, with the view to the tram lines, but unfortunately when I arrived day receptionist found nothing about my request and I’ve been given a regular room. This is not a pity and of course didn't make any awful impression about the whole stay, but I think guests will be more satisfied if receptionists will be taking guests preferences properly and they will be followed up by another shift. I am also working in a 5* hotel in front office and I know how guests becoming happy when all their requests have been met accordingly. It might happen because of the lack of the staff at the reception. I hope this is a single occasion and not happens often.
Front Desk team looks very friendly and willing to help. But as many times I was coming up to the desk, there was a line of other guests, so I had to wait to ask a simple question. Again because of the lack of Front Desk staff. But they want to do as much as they can for the guests and this is great!
Housekeeping.I asked for another bathrobe and slippers and they were not brought to the room until I came down to the desk the next day. :) This is unacceptable for even 2* hotel. Also I was rejected to refill my minibar because there is no night housekeeper. Room cleanliness, equipment and design are perfect.
Maintenance. I had a small TV problem – channels quality got low. It was immediately fixed by the RESTAURANT employee, but not by the maintenance department – this has two sides – Bad: Again lack of the staff. Good: Restaurant staff doing not their job to help the guests. Also I’ve noticed that only one of three computers for the guests is working.
All in all it is a trendy hotel with excellent location and modern interior and we really enjoyed our staying in it. Hotel management should pay attention to the details and hire some more personnel and hotel will be running a great business! There are many possibilities for this hotel! Thank you very much for everything!
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- Also Known As:
- Melia Duesseldorf Hotel