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Melia Duesseldorf
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Reviews (1,049)
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All reviewshofgarten parkpillow menuold townbeautiful parkpremium roomgreat hotelcity centremodern hotelminute walkspa areaquiet areaweekend breakwalk in showerwalking distancecomfortable staybuffet breakfastchecking out
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Reviewed October 10, 2012

We chose this hotel from other Tripadvisor reviews and we were satisfied.

The property is located across the street from the Hofgarten and is an easy 10 minute walk through the park to the historic old town area and river walk. We arrived and were lucky enough to get one of the few free parking spaces on the street in front of the hotel. The location allowed us to walk to all the sights we wanted to see and we didn't use the car again until we checked out.

We enjoyed spending a morning in the sauna that's located in the gym/spa area of the hotel.

If you plan on eating the breakfast buffet at the hotel I'd recommend signing up for a Melia reward card since you'll get 50% off.

During our stay we did not encounter any problems and we'd stay here again if we are ever in Duesseldorf.

Room Tip: Higher floor
  • Stayed: September 2012, traveled with family
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1  Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2012

I stayed here on business earlier this year. Staff were pleasant and efficient ad more than willing to help with queries.

The hotel room was lovely, tea/coffee facilities were available, unfortunately I couldn't work the coffee maker ( probably user error!). I was really impressed with the bathroom.

Unfortunately during my stay the hotel was experiencing intermittent power cuts which although frustrating couldn't be helped.

  • Stayed: July 2012, traveled on business
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Thank Nottsgirl12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2012

No tea or coffee facilities in the room only a mini bar you had to pay for. Breakfast tables dirty staff in no rush to clean them up. Had to ask 3 times for 2 coffees before being served.Pillows not comfortable they had a pillow menu but unless your staying more than 1 nite ur not going to now!

  • Stayed: September 2012, traveled as a couple
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Thank candyboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2012

This place seems very new, close proximity to the city center. Another chain attempting a "formula" lower-cost boutique hotel approach. Rooms were spacious, well-appointed. No bathtub, just a standalone shower (thankfully) in a well-appointed modern aesthetic bathroom. Choice of pillows on a menu (...just wish the choice was more "feather or down; soft, medium or hard, as opposed to all the affected descriptions). Some lack of attention to detail- sides of the bed had small but noticeable tears in places. I had asked that the air conditioner be examined, as it was hot in Dusseldorf at the time, and the room was not cooling. No response until hours later when I went down to the front desk and made the request again.

Exiting the elevators on the room floors, the hallways are pitch dark until a motion sensor flips the lights on. I'm all for being green, but this leaves the place almost feeling abandoned (last time I felt like this was the Holiday Inn in Sarajevo).

Restaurant was closed- food for dinner instead made available in the bar. Mediocre burger with too much mayo. Breakfast was very good and varied.

Given the rate I paid, excellent value. Key objective for management is not to have this property deteriorate fast, as properties of this build quality sometimes do.

  • Stayed: August 2012, traveled on business
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Thank Globetrekker63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schluechtermann, Leiter Gästebetreuung at Melia Duesseldorf, responded to this reviewResponded August 23, 2012

Dear guest,

Thank you for having taken the time to share your experience about your recent stay at the Meliá Duesseldorf.

We are pleased to read that you appreciate our price-performance ratio.
I apologize for the inconveniences you experienced during your stay.
We have informed the heads of departments in order to ensure a better handling for the future.

In order to fulfil our guests´ wishes, we not only offer additional services, but also guestrooms which are equipped with a shower or/and a bathtub. All wishes of our guests are taken into account when allocating the rooms.

Please rest assured that we are constantly aiming to provide the best possible service and to keep up the good quality of our product.

If you have any questions or any queries, please do not hesitate to contact us at any time.

Kind regards,
Lennart Schluechtermann
Guest Experience Manager – Melia Duesseldorf

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2012

The location is only about a 10 minute walk to downtown, but right in front of the park, and the way to downtown through the park is quite pleasant.
Rooms are very confortable, 2 extra pillows in the closet, wich I love, very well mantained and comofortable design.
The Gym is very good, and it has a section for saunas, humid and dry, that is exelent.
We didn't have the breakfast, since it was 20 euros per person, but if you go out of the hotel, and walk the oposite direction to the park, when you hit the main comercial street (about 2 to 3 blocks) there is a Kamps, that had several choices for breakfast.
The service was always cordial and welcoming.
The town itself is small, but very nice and you can enjoy good food and nice bars and coffe shops. You don't need more than 2 days to enjoy it.

  • Stayed: July 2012, traveled as a couple
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Thank lcprieto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schluechtermann, Leiter Gästebetreuung at Melia Duesseldorf, responded to this reviewResponded August 8, 2012

Dear guest,

Thank you very much for publishing your feedback online.
It fills us with great pleasure to read that we met your expectations regarding our location as well as our services and our guests comfort.

We would be pleased to welcome you back in our hotel on your next visit to Duesseldorf.

In the meantime, if you have any questions or any queries, please do not hesitate to contact us at any time.

Kind regards
Lennart Schluechtermann
Guest Experience Manager – Melia Duesseldorf am Hofgarten

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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