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Reviewed August 22, 2017

Hotel looked quite old, sink wasn't working properly. It wasn't very clean, there was a hair in the bath. However beds were very comfortable so we had good nights sleep.
Price wasn't high but we had to pay parking fee and city tax what was not stated at the booking and made hotel more expensive.

  • Stayed: August 2017, traveled with family
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Review collected in partnership with this hotel
Thank 633ewas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisdortmund, General Manager at Ibis Hotel Dortmund West, responded to this reviewResponded September 20, 2017

Dear guest,

thank you very much for your visit and for taking the time to share your feedback
with us.

Please accept my apologies that cleanliness has not been perfect. We will follow up for improvement.
As we know all taxes and extras should be indicated on the booking websites.
I am sorry for any misunderstandings and inconvinience.

It is nice to read that you enjoyed the comfort of our beds and we appreciated being your hosts. Looking forward to your next visit and our chance to show our improvements.

Best regards,
Your Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2017

Beware that the low price on the site is free of charge I've never paid in other ibis in the same area but here I paid,
This is incorrect because many of us are willing to do some km more if it is convenient, and then pay parking where there is no fence and nothing around.
Do you want to be in the middle of nowhere?
You can see it from Google Maps

  • Stayed: August 2017, traveled on business
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Review collected in partnership with Ibis Hotels
Thank angeloo167
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisdortmund, General Manager at Ibis Hotel Dortmund West, responded to this reviewResponded September 20, 2017

Dear guest,

thank you for your stay and for taking the time to share your feedback with us.

I apologise if the fee caused any inconvenience or misunderstandings. We try to provide you with a good service and an inviting environment. Thank you for supporting the maintenance of the parking area by paying that fee.

Of course we are a bit outside from the city but with easy connection to the motorways A40 / A45 as you can see on Google Maps.

Looking forward to be your hosts again.

Best regards,
Your Hotel Manager

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Reviewed August 6, 2017

Such a big brand Ibis and in 21 century they dont have small refrigerators in the rooms......i understand that its a budget hotel ... but a small refrigerator its a must have when outside is summer hot...36+ degrees

  • Stayed: August 2017, traveled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Niguentes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisdortmund, General Manager at Ibis Hotel Dortmund West, responded to this reviewResponded September 20, 2017

Dear guest,

thank you very much for your stay and for sharing your feedback with us.

My apologies that you missed a fridge in the room and I can understand your expectations especially in summer. We will take it into consideration to improve our quality and service.

Looking forward to be your hosts again.

Best regards,
Your Hotel Manager

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Reviewed July 1, 2017

We came every year with our little dog and it is at each time e real pleasure !
The staff is very smiling, pleasant,
The restaurant is very good,
The hotel and the rooms are very clean.
So we know already that next year in june we will be there !

  • Stayed: June 2017, traveled as a couple
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Review collected in partnership with this hotel
Thank Suzanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisdortmund, General Manager at Ibis Hotel Dortmund West, responded to this reviewResponded August 4, 2017

Dear guest,

thank you staying at IBIS and for sharing your review with us. The pleasure is on our side as it is motivating to read about your satisfaction and your recommendation. We appreciate welcoming you next year again and wish you all the best.

Best regards,
Your Hotel Manager

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Reviewed June 27, 2017

stayed one night , found pillows were very uncomfortable and did not have a good sleep.
also found pricing of this ibis confusing as my confirmation clearly stated tax included and was surprised on check in that there is another tax to pay. Also in hotel web site, pay parking info is not obvious while charge for pets is obvious, info regarding parking is hidden in a link. Not a common policy in all the Ibis hotels I stayed in previously

  • Stayed: June 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank g0ldfish888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisdortmund, General Manager at Ibis Hotel Dortmund West, responded to this reviewResponded July 7, 2017

Dear guest,

thank you very much for your stay and for giving us a feedback.
We appreciate your review and take it as an opportunity for improvements. I apologise for the bad sleep and the creation of confusion in time of your booking. City tax and parking fees are supplements but should be visible on every web site. We will once again check our own online information. Looking forward to be your hosts again.

Best regards,
Your Hotel manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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