We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (374)
Filter reviews
374 results
Traveler rating
52
148
106
45
23
Traveler type
Time of year
LanguageAll languages
More languages
52
148
106
45
23
Show reviews that mention
All reviewssuper hotelbusiness hotelfree wifinice hotelmotorwayikeastopover
Filter
Updating list...
12 - 17 of 374 reviews
Reviewed July 1, 2017

We came every year with our little dog and it is at each time e real pleasure !
The staff is very smiling, pleasant,
The restaurant is very good,
The hotel and the rooms are very clean.
So we know already that next year in june we will be there !

  • Stayed: June 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Suzanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisdortmund, General Manager at Ibis Hotel Dortmund West, responded to this reviewResponded August 4, 2017

Dear guest,

thank you staying at IBIS and for sharing your review with us. The pleasure is on our side as it is motivating to read about your satisfaction and your recommendation. We appreciate welcoming you next year again and wish you all the best.

Best regards,
Your Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 27, 2017

stayed one night , found pillows were very uncomfortable and did not have a good sleep.
also found pricing of this ibis confusing as my confirmation clearly stated tax included and was surprised on check in that there is another tax to pay. Also in hotel web site, pay parking info is not obvious while charge for pets is obvious, info regarding parking is hidden in a link. Not a common policy in all the Ibis hotels I stayed in previously

  • Stayed: June 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank g0ldfish888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisdortmund, General Manager at Ibis Hotel Dortmund West, responded to this reviewResponded July 7, 2017

Dear guest,

thank you very much for your stay and for giving us a feedback.
We appreciate your review and take it as an opportunity for improvements. I apologise for the bad sleep and the creation of confusion in time of your booking. City tax and parking fees are supplements but should be visible on every web site. We will once again check our own online information. Looking forward to be your hosts again.

Best regards,
Your Hotel manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2017

Actually the rooms are better then what you would expect when you come in the door. Looks a bit outdated but the staff is very helpful. The breakfast is ok but in no way special and the coffee I would skip. Waffel bar is a nice touch. We came for a fetival near by and therfore it served its purpose. Clean bed and fine bathroom. Specious rooms. It was however a bit noisy with all the kids that stayed there from a football tournament. I would come again.

  • Stayed: June 2017, traveled with friends
    • Location
    • Rooms
    • Service
Thank Sander V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisdortmund, General Manager at Ibis Hotel Dortmund West, responded to this reviewResponded July 7, 2017

Dear guest,

thank you for staying with us and for sharing this feedback. I appreciate your recommendation about our rooms but have to apologise for the group. We will check how to improve the quality of our breakfast and coffee. Looking forward to your come back.

Best regards,
Your Hotel manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2017

The hotel is set next to a retail park, a bit out of the way but ideal for us. Clean and fairly modern. Friendly service, reception and bar (24hr), all the staff that we spoke to, spoke English. Excellent buffet breakfast and free wifi. The city taxes and parking fee were a bit of surprise but hey ho, that's life. Have used it before and will use it again.

  • Stayed: March 2017, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Brian E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisdortmund, General Manager at Ibis Hotel Dortmund West, responded to this reviewResponded June 6, 2017

Dear guest,

thank you for your stay and for sharing your feedback with us.

I appreciate that our service was satisfying and you enjoyed our various breakfast buffet. Sorry for the inconvenience caused by the city tax and parking fee. These supplements are normally shown online in the time of booking. Nevertheless I recommend a direct reservation next time as we inform about all costs in that case. Looking forward to be your host again.

Best regards,
Your Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2017

The night Staff at the reception was only professional helpfull and really don't wanted to help more than she had to.
The first room smelled smoke and had to change room, where both pillows where a mess.
They have their own very big parking space outside, but we need to pay for it.

  • Stayed: April 2017, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank tnikoleris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ibisdortmund, General Manager at Ibis Hotel Dortmund West, responded to this reviewResponded April 11, 2017

Dear guest,

thank you for your visit and for sharing this review with us.

I apologise for the inconvenience with the room at the beginning of your stay and your disappointment about the pillows. A great service for our guests is most important for us and I am sorry if you missed extra help. We will discuss the points within the respective teams to find quick improvements.

Best regards,
Your Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews