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“Average Hotel could be better”

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Dorint An den Westfalenhallen Dortmund
Ranked #6 of 54 Hotels in Dortmund
Reviewed February 10, 2014

This place is not bad at all. The location is very convenient. There are many bars and restaurants just about 10-15 minutes walk from the hotel. The parking is €25 per night so you'd rather park outside opposite the Steigenberger hotel, it's free. We stayed in the standard room on the second floor which is above the main entrance and if you open the window it can be very noisy. So ask for the room on the otherside. There are 2 elavators which are very slow and in the morning you will have to wait longer than 5 minutes. I believe there is a stairway but since there was no sign on the corridor so we've end up waiting for the lifts. The room itself was moderate. the TV is very old and bit small. The bathroom was small too but it was ok for one night stay. The breakfast area was a little chaos since we were there during a fair so ithe hotel was full so do the restaurant. We had our breakfast around 9:00am and found some food left empty and none of them has been refilled. Check in and check out went smooth. The front desk staff are good.

  • Stayed: February 2014, traveled as a couple
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Thank paradaCologne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanDortmund, Leiter Gästebetreuung at Dorint An den Westfalenhallen Dortmund, responded to this reviewResponded February 14, 2014

Dear paradaCologne, thank you for taking your time to leave us your review on tripadvisor. We apologize that breakfast felt a little chaotic for you. Since we cannot regulate our guests for breakfast their might be overlapping spaces of time. If we did not manage the buffet offer well during this high period we are sorry for that.
One hint concerning the costs for the public garage- it is 16 Euro for 24 hours, after that every hour is 1,60 extra before reaching another 16 Euro.
Hoping to welcome you again in Dortmund we send our greetings
i.A. Larissa Schlotthauber, Resident Manager

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60 - 66 of 457 reviews

Reviewed January 29, 2014

  • Stayed: January 2014, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank dortmunderjung2014
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
PullmanDortmund, Leiter Gästebetreuung at Dorint An den Westfalenhallen Dortmund, responded to this reviewResponded February 14, 2014

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Reviewed January 28, 2014

  • Stayed: January 2014, traveled on business
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Review collected in partnership with Accorhotels.com
Thank hindbaer44
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
PullmanDortmund, Leiter Gästebetreuung at Dorint An den Westfalenhallen Dortmund, responded to this reviewResponded February 14, 2014

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Reviewed January 19, 2014 via mobile

I can recommend it, very nice and full of services. Clean. Sauna area is good, gym small with only tree machineries to workout. This hotel is near by westfallenhalle, messe and stadium. Breakfast is good too,

Stayed: January 2014, traveled on business
Thank myromings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanDortmund, Leiter Gästebetreuung at Dorint An den Westfalenhallen Dortmund, responded to this reviewResponded January 20, 2014

Dear myromings, thank you very much in deed for your recommendation! Our breakfast team including kitchen will be very pleased to hear your lob! We hope to welcome you again and wish you a good day.
i.A. Larissa Schlotthauber, Resident Manager

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Reviewed December 18, 2013

  • Stayed: December 2013, traveled as a couple
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Review collected in partnership with Pullmanhotels.com
Thank TravellingHammer2013
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
PullmanDortmund, Leiter Gästebetreuung at Dorint An den Westfalenhallen Dortmund, responded to this reviewResponded January 6, 2014

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Reviewed December 18, 2013

Breakfast was complete unorganized No room and chaotic service Response at the reception was " es tut mir leit" No feeling wat so ever that the personal cares and was willing to do something to improve.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Pullmanhotels.com
Thank Edwin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanDortmund, Leiter Gästebetreuung at Dorint An den Westfalenhallen Dortmund, responded to this reviewResponded January 6, 2014

Dear Edwin G, thank you very much for taking your time to send us your feedback concerning your experiences at breakfast during your stay. The pictured situation is definately far away from our Pullman target. We are very sorry about this situation and we apologize.
We sincerely hope to receive a second chance if you should stay in Dortmund again to have the possibility to convince you of our services.
Sending you our best regards for 2014 from Dortmund
i.A. Larissa Schlotthauber, Resident Manager

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Reviewed December 15, 2013

We stayed in the Pullman as part of a coach trip to view the Christmas markets, as we were staying half board, this sometimes in my experience makes you feel like the poor relation to the individual paying guests, but everything from the comfortable rooms, facilities, reception and exceptional waiting staff, food in the buffet restaurant, location etc.. was excellent.
Fresh fruit and squeezed juice at breakfast, chefs in attendance at the food service area, iced water on the tables refilled as necessary, home-made salad & dressings , in fact, I think only the bread was bought in, but I may be wrong about that.
Very skilfully run hotel, and yes as some reviewers say a little dated, but that does not detract from the excellent professional & polite service we received. Thank You

  • Stayed: December 2013, traveled as a couple
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Thank buggerthis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PullmanDortmund, Leiter Gästebetreuung at Dorint An den Westfalenhallen Dortmund, responded to this reviewResponded December 16, 2013

Dear buggerthis, you are more than welcome! What a warm feedback- like a christmas present! We are very happy that you appreciate our daily effort to make everyone feel very comfortable. I will pass your lob to all our teams, our staff will enjoy your comments.
Sending you our best regards for christmas and wishing you beautiful trips in 2014
i.A. Larissa Schlotthauber, Resident Manager

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Additional Information about Dorint An den Westfalenhallen Dortmund

Address: Lindemannstr. 88, 44137 Dortmund, North Rhine-Westphalia, Germany (Formerly Arcadia Grand Hotel Dortmund)
Location: Germany > North Rhine-Westphalia > Dortmund
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 54 Hotels in Dortmund
Price Range: $93 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Dorint An den Westfalenhallen Dortmund 4.5*
Number of rooms: 221
Official Description (provided by the hotel):
Located right across from the stadium and the lovely Westfalenpark, the Arcadia Grand Hotel Dortmund is easily accessible with convenient access to all major highways. This world class hotel is well equipped to handle all your important events, with a capacity of up to 300 guests in 14 fully equipped, adaptable meeting rooms and reception areas. All 219 rooms, including suites, have full internet access and provide a welcome oasis of true serenity ... more   less 
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