I have stayed in the Pullman Dortmund many times over the last few years (probably over 30 times). It is located a short walk away from the Football Stadium and is about a 20 minute walk away from the Town Centre. It is also possible to access the Town Centre via Taxi in about 5 minutes and via the local Metro system in approx 10 minutes.
The staff are probably the hotels best asset. Without fail, I have found them to be helpful, friendly and efficient.
The bar staff are usually quick to serve and although the bar area often gets very busy you can usually get served fairly promptly. Food is of a good quality and room service is usually delivered within half an hour.
The rooms are a little old fashioned although comfortable. Unusually for a 4 star hotel, most rooms still have old CRT televisions apart from the upgraded rooms on the top floor. Some rooms need a little refurbishment e.g. some of the smoking rooms have small holes in the floor from cigarette butts. The beds are reasonably comfortable however personally I find the pillows a little soft. Also, the duvet covers are very small and seem undersized. For anyone that likes to wrap themselves up in the duvet cover, it is hard to do... especially in the rooms with single beds as the covers are so small.
All rooms have a minibar, these have a good selection of snacks and drinks for a reasonable cost.
The amenities in the bathroom are of a reasonable quality, with a good selection provided.
The Air Con is resonably effective. However, the rooms can get very dry but it is possible to open the windows to combat this problem.
On the 2nd floor there is an area with 4 computers allowing free access to the internet but WiFi is charged for.
To recap, this is a solid hotel with reliable staff. Rooms are a little tired/dated in places and food is good.
- Official Description (provided by the hotel):
- Located right across from the stadium and the lovely Westfalenpark, the Arcadia Grand Hotel Dortmund is easily accessible with convenient access to all major highways. This world class hotel is well equipped to handle all your important events, with a capacity of up to 300 guests in 14 fully equipped, adaptable meeting rooms and reception areas. All 219 rooms, including suites, have full internet access and provide a welcome oasis of true serenity ... more less
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