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“Not customer oriented”

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Leonardo Royal Hotel Koln - Am Stadtwald
Ranked #35 of 263 Hotels in Cologne
Reviewed October 14, 2013

This hotel used to be very good when it was still operating under the Holiday Inn flag. I had a terrible experience with the reservations manager of this hotel. Due to unforeseen circumstances I had to change my 3 night stay into a 1 (+3 night stay at a later time) stay. I had booked a pre-paid option, and yes I know that in the conditions it says non- changeable and non-refundable. I appreciate that. However, as a frequent guest at this hotel I had expected that they would recognize loyalty and show understanding for exceptional situations. The person on the phone was not willing to find solutions and is just following the rules. Completely not customer oriented approach and for me from now on a NO GO hotel. if you pay considerable amounts of money (450euro for 3 nights in standard room) one expects a little more understanding. I am a frequent traveller and I hope that there soon will be a Holiday Inn again in Cologne.

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Francis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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107 - 113 of 284 reviews

Reviewed November 10, 2017 via mobile
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Stayed: November 2017, traveled on business
Thank franavratil
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maxormanns, Leiter Front Office at Leonardo Royal Hotel Koln - Am Stadtwald, responded to this reviewResponded November 10, 2017

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Reviewed September 17, 2017
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  • Stayed: September 2017, traveled as a couple
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Thank Jose da Fonseca T
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maxormanns, Leiter Front Office at Leonardo Royal Hotel Koln - Am Stadtwald, responded to this reviewResponded September 18, 2017

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Reviewed September 16, 2017
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  • Stayed: September 2017, traveled with friends
    • Value
    • Location
    • Service
Thank Alain D
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maxormanns, Leiter Front Office at Leonardo Royal Hotel Koln - Am Stadtwald, responded to this reviewResponded September 18, 2017

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Reviewed September 10, 2017 via mobile
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Stayed: September 2017, traveled as a couple
Thank Raimundo F
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maxormanns, Leiter Front Office at Leonardo Royal Hotel Koln - Am Stadtwald, responded to this reviewResponded September 11, 2017

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Reviewed September 2, 2017 via mobile
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Stayed: September 2017
Thank KoebiHausi
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maxormanns, Leiter Front Office at Leonardo Royal Hotel Koln - Am Stadtwald, responded to this reviewResponded September 4, 2017
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Reviewed August 31, 2017
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Stayed: August 2017
Thank KruegerV
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maxormanns, Leiter Front Office at Leonardo Royal Hotel Koln - Am Stadtwald, responded to this reviewResponded September 1, 2017
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Additional Information about Leonardo Royal Hotel Koln - Am Stadtwald

Address: Duerener Str. 287, 50935 Cologne, North Rhine-Westphalia, Germany (Formerly Holiday Inn)
Location: Germany > North Rhine-Westphalia > Cologne
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#19 Business Hotel in Cologne
#27 Luxury Hotel in Cologne
#37 Romantic Hotel in Cologne
Price Range: $101 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Leonardo Royal Hotel Koln - Am Stadtwald 4.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Holiday Inn Koln - Am Stadtwald Hotel Cologne
Holiday Inn düsseldorf
Holiday Inn Cologne
Cologne Holiday Inn

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