This hotel used to be very good when it was still operating under the Holiday Inn flag. I had a terrible experience with the reservations manager of this hotel. Due to unforeseen circumstances I had to change my 3 night stay into a 1 (+3 night stay at a later time) stay. I had booked a pre-paid option, and yes I know that in the conditions it says non- changeable and non-refundable. I appreciate that. However, as a frequent guest at this hotel I had expected that they would recognize loyalty and show understanding for exceptional situations. The person on the phone was not willing to find solutions and is just following the rules. Completely not customer oriented approach and for me from now on a NO GO hotel. if you pay considerable amounts of money (450euro for 3 nights in standard room) one expects a little more understanding. I am a frequent traveller and I hope that there soon will be a Holiday Inn again in Cologne.
Location: Germany > North Rhine-Westphalia > Cologne
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
#19 Business Hotel in Cologne
#27 Luxury Hotel in Cologne
#37 Romantic Hotel in Cologne
Price Range: $101 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Leonardo Royal Hotel Koln - Am Stadtwald 4.5*
Number of rooms: 150
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- Also Known As:
- Holiday Inn Koln - Am Stadtwald Hotel Cologne
- Holiday Inn düsseldorf
- Holiday Inn Cologne
- Cologne Holiday Inn