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“Great hotel”

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Holiday Inn Express Koln-Mulheim
Ranked #46 of 263 Hotels in Cologne
Reviewed November 29, 2013

Stayed here for 2 nights in November to watch football at bayer leverkusen. The hotel is in a good location with taxis costing around 17 euros for the ten minute drive to cologne . The hotel was spotlessly clean with modern rooms . The staff were very helpfull and polite . The only downside was that it's situated next to a busy road wich was a little noisy but don't let that put you off , overall we had a very good stay

  • Stayed: November 2013
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Thank Redriles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvC_9, General Manager at Holiday Inn Express Koln-Mulheim, responded to this reviewResponded December 14, 2013

Dear Guest,
thank you very much for taking the time to give us a statement of your positive experiences about your stay with us.
I'm very pleased that you were satisfied with our service.
We are looking forward to welcoming you again when you visit Cologne the next time.
Kind regards
Mark van Coppenolle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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97 - 103 of 384 reviews

Reviewed November 19, 2013

7 kilometers from the Center, but not in the peripheries.
Joining the field with a Mac Donald's and a gas station, happens to be very useful.
The rate is ok, the rooms are correct but with no place for your luggage, so everything must stay in the suitcase. Bathroom correct. Breakfasts: correct. Front desk: correct; sometimes friendly some other times not so friendly. Depending how many beers the front desk Manager/Barman/Concierge/etc. needs to prepare. There is only one person for all that work. Only when breakfast's time we saw a few attending the guests.
Overall: good deal for your money. Express.

Room Tip: The highest the worst: the elevator is very slow
See more room tips
  • Stayed: November 2013, traveled with family
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Thank Ignaver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvC_9, Manager at Holiday Inn Express Koln-Mulheim, responded to this reviewResponded December 14, 2013

Dear Guest,
thank you very much for taking the time to give us a statement about your stay with us.
Only through the help of our guests, we are able to maintain the standard which we have set for ourselves and to improve.
We are looking forward to welcome you again when you will be visiting Cologne the next time.
best regards

Mark van Coppenolle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 13, 2013

Stayed overnight on a business trip. Clean rooms with free WiFi in the bar area. Everything we needed for the night. Good breakfast in the morning. local taxi company they called were not too good, couldnt find the place we needed to be, but no reflection of the service at the hotel.

  • Stayed: October 2013, traveled on business
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Thank Stuart S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvC_9, General Manager at Holiday Inn Express Koln-Mulheim, responded to this reviewResponded November 14, 2013

Dear guest,
thank you very much for having taken the time to share your experiences about your stay with us.
It is a pleasure and a motivation for us to hear that you have enyoyed your stay and we are looking forward to welcome you again when you visit Cologne the next time.
Kind regards
Mark van Coppenolle

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2013

A friend and I booked this hotel at the last minute while attending a sporting event in Cologne. Staff were very friendly and helpful and allowed us to check in a little earlier and check out a little late (our return flight was late in the day. The breakfast was plentiful, there was coffee and Wi-Fi available in the lobby, and the train station for the city centre is only a 10 minute walk. If returning to Cologne I would consider returning here and would recommend it to friends as it ticks all the boxes.

  • Stayed: October 2013, traveled with friends
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1  Thank PaulfromBallyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvC_9, Manager at Holiday Inn Express Koln-Mulheim, responded to this reviewResponded November 10, 2013

Dear Guest,
Thank you very much for your positive review. We are delighted that you did enjoy your stay with us. We appreciate your positive comments and we look forward to welcome you in our hotel.
Best regards,
Mark van Coppenolle

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Reviewed September 10, 2013

My husband and I have just returned from Cologne after a six night stay with friends. The hotel is basic - bedroom clean and comfortable and breakfast OK. The staff were always polite and very helpful, both in the breakfast area and on reception. One complaint would be that the towels in the shower rooms have definitely seen better days. They are small and very thin. On one occasion my husband had one that was so frayed at the edges that it looked little better than a rag.

The position of the hotel is not great for getting in and out of the city, although the trams run frequently from a stop which was about ten minutes walk away. Being situated where it is, it is also difficult to find any restaurants locally, apart from the Gilden Brauhaus, a few minutes walk away. We really enjoyed our meals there and the staff were very friendly.

All in all, a reasonable hotel for the money we paid.

  • Stayed: September 2013, traveled with friends
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Thank Sandra065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvC_9, Manager at Holiday Inn Express Koln-Mulheim, responded to this reviewResponded September 21, 2013

Dear Guest,
thank you very much for taking the time to give us a statement to tell us about your experiences at our hotel.
Thank you for your comments regarding the towels in your bathroom. I have spoken to my department heads and the housekeeping staff and forwarded your comments. We will do everything to ensure that this incident never repeats. I apologize for the inconveniences you had during your stay in our hotel.
We rate critical guest comments as a very positive opportunity to make things change for the better. Once again thank you for your comments.
I would be happy, if you could give us another chance to deliver excellent quality and service which is our goal at all times for all our guests and we are looking forward to welcoming you again when you visit Cologne the next time.
best regards

Mark van Coppenolle

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Reviewed September 3, 2013

We rented a car, but we barely used the car as hotel location is close to public transit.
We enjoyed our stay in this hotel as reception staff were really friendly and helpful,the room was clean and breakfast was excellent.

  • Stayed: August 2013, traveled with family
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1  Thank Hamideh2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvC_9, Manager at Holiday Inn Express Koln-Mulheim, responded to this reviewResponded September 21, 2013

Dear guest,
thank you very much for having taken the time to share your experiences about your stay with us.
It is a pleasure and a motivation for us to hear that you have enyoyed your stay and we are looking forward to welcome you again when you visit Cologne the next time.
Kind regards
Mark van Coppenolle

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2013

This hotel was clean and pleasent with helpful courteous staff. Our family room was clean and it was nice to have coffee.tea making facility. Getting into Cologne fro the afternoon evening was not easy. It was a good 10-15 minute walk to StrasseBahn through some rather unsavoury areas. We were being watched and clearly looked a bit out of place. The tram was clean and efficient and took about 20 minutes but we were not looking forward to return trip!
When we did get back the hotel was busy and had to negotiate smokers lining the main enterence with no real desire to move their feet.
I was not comfortable leaving my car outside but happily it was still there in the morning! Will not use again due to location.

Stayed: August 2013, traveled with family
Thank ShaunAddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Koln-Mulheim, responded to this reviewResponded August 29, 2013

Dear ShaunAddy,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the inconvenience the issues you have encountered may have caused you. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Koln-Mulheim

Address: Tiefentalstr. 72, 51063 Cologne, North Rhine-Westphalia, Germany (Formerly Holiday Inn Express Mulheim)
Phone Number:
Location: Germany > North Rhine-Westphalia > Cologne > Mülheim
Amenities:
Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#21 Best Value Hotel in Cologne
Price Range: $62 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Express Koln-Mulheim 3.5*
Number of rooms: 48
Official Description (provided by the hotel):
The Express by Holiday Inn Cologne Muelheim is a modern business hotel located within easy reach to the exhibition Koelnmesse, the Cologne City Centre, the Palladium (concert hall) and the Koeln Arena The Companys Bayer and NKT are near by.Also next to A3 motorway and public transport. The hotel is perfectly connected to all business and leisure attractions in Colognelike Dom, diff. museums and the old Town with good restaurants and bars. Express by Holiday Inn offers accommodation for visitors to exhibitions as well as shoppers for the Cologne city centre. The Express by Holiday Inn offers 107 comfortably furnished rooms with chargeable High Speed Internet Access and air condition.We invite our guests to enjoy a complimentary continental breakfast buffet to get the day off to a good start, while in the evening our Lobby Bar is worth a visit to relax and unwind. Upcoming Events in Cologne and in Düsseldorf, are easy to reach, as well as the exhibitions Medica and GamesCom . Also nice to see are the Kölner Lichter, the Kölnmarathon and different events in the Köln Arena- reserve your room directly online with our Best Rate Guarantee. ... more   less 
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Also Known As:
Holiday Inn Express Koln-Mulheim Hotel Cologne
Holiday Inn Mulheim
mülheim Holiday Inn

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