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“poor administrative procedures”

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Holiday Inn Express Koln-Mulheim
Ranked #50 of 260 Hotels in Cologne
Utrecht, The Netherlands
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“poor administrative procedures”
Reviewed January 4, 2013

I asked the hotel by mail if booking via Booking.com would present problems in getting priority points. I was answered: give us the card-numbers by check inn. Everything OK I thought.
At the reception desk the employee at our check inn did not know what to do, to give points or not. The next day I checked this. The points were then refused. I would have liked to have known this before so that I could have changed my plans.
I complained about this to the director. I received his reaction only after my third complaint: apologies and the promise to inform the Priority Club to grant us, in this special case, the points for our stay (in November). More than 2 weeks after this promise, there are still no points re. our nights spent added to our accounts.
A WARNING to readers: only booking directly with the hotel or at the Priority Club Site grants you Priority Points.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cornelis66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Koln-Mulheim, responded to this review, January 18, 2013
Dear Cornelis66,

Thank you for taking the time to write a review of our property. My apologies for the confusion and inconvenience you had with the service received during your stay. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Once again, thank you for your feedback and we hope to have another opportunity to welcome you again soon.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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359 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
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English first
Oslo, Norway
Level Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed January 1, 2013

I spent a weekend in Köln at this hotel, located in the town district Mülheim. The hotel is at a large main road, 5-10 minutes walk from the tram, which takes you downtown in about 20 minutes. Around the hotel there's a gas station (for convenience items) but not much more. A couple of tram stops away at Wiener Platz you'll find some restaurants.

Checking in and out was the ordinary routine, and the staff friendly.

The room was quite large and felt comfortable, with plenty of storage space. Having a window out to the main road made me a bit cautious, but the sound proofing is excellent and you don't hear a thing inside. An effective and waterproof shower is also, incredibly enough, a rare treat for a hotel. The bed offered a good night's sleep.

Breakfast was quite good, offering the usual choices. There were quite a lot of guests, but plenty of tables including adjacent rooms.

In all, if you don't mind the location, this is a good choice. I had a comfortable and relaxing stay and would come back.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tvmtvm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvC_9, Manager at Holiday Inn Express Koln-Mulheim, responded to this review, January 2, 2013
Dear Guest,
thank you very much for taking the time to give us a statement to tell us about your positive experiences at our Holiday Inn Express Cologne Mülheim.
We are looking forward to welcoming you again when you visit Cologne the next time.
best regards
Holiday Inn Express Cologne Mülheim
Mark van Coppenolle
General Manager
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JAPAN
Level Contributor
345 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
Reviewed December 28, 2012

Stayed here one night on my way to Frankfurt. Hotel is off the beaten path as far as tourists are concerned but very convenient from the Autobahn. Check in was quick, room was small but adequate for one person. Bathroom is tiny, only shower, could have been used some cleaning. The sink drain was emitting horrible smell once you ran water. A dose of Drano would have done the trick. Towels were a bit thin, the bed was acceptable. The window could be opened which is always something I prefer. Breakfast was good with ample supply of rolls, cold cuts and marmelades. I had a problem with the coffee machine, didn't know that if one wants a plain cup of coffee, the Crema button needs to be pushed. But I got it sorted out. Within a ten minute walk is a Lidl Supermarket, next to the hotel is a gas station where one can buy snacks, newspaper and softdrinks/beer. There is also a McDonalds next door which was constantly extremely busy. Parking was free, Internet in the room was not, but I think it was free in the lobby. Good place if you are in transit.

  • Stayed December 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WEISSBIER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvC_9, Manager at Holiday Inn Express Koln-Mulheim, responded to this review, January 2, 2013
Dear Guest,
thank you very much for taking the time to tell us about your experiences at our Holiday Inn Express Cologne Mülheim.
Thank you for your comments regarding about the different services we are offering.Indeed we are offering free WIFI in the lobby , great room and at the moment wire connexion in the room. We are currently investigating several options to install WIFI into our rooms.
We rate critical guest comments as a very positive opportunity to make things change for the better. Once again thank you for your comments.
We are looking forward to welcoming you again when you visit Cologne the next time.
best regards
Holiday Inn Express Cologne Mülheim
Mark van Coppenolle
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mons, Belgium
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 7, 2012

When we got to this hotel they put us in a twin room when i'd booked a double. Then they moved us to a double which had a sofa bed already made up which i had to then pack away to clear some space.

Pro's
1. Clean
2. Modern.
3. Good breakfast.
4. Cheap.
Cons
1. Ten minute walk from the nearest tube stop.
2. Plenty of parking.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matthew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvC_9, General Manager at Holiday Inn Express Koln-Mulheim, responded to this review, December 20, 2012
Dear Guest,
thank you very much for taking the time to tell us about your experiences at our Holiday Inn Express Cologne Mülheim.
Please accept my sincere apologies regarding the wrongly assigned room type on check in. Be assured that we have internally discussed the prior to arrival room assignements to avoid future mistakes.
We rate critical guest comments as a very positive opportunity to make things change for the better. Once again thank you for your comments.
We are looking forward to welcoming you again when you visit Cologne the next time.
best regards
Holiday Inn Express Cologne Mülheim
Mark van Coppenolle
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 4, 2012

Myself and the Wife along with In Laws stayed for 3 nights at this hotel while on a short break to the Koln Christmas Markets. This was the first time we stayed at a Holiday Inn Express and I must say what a great hotel and experience we had. The rooms were very comfortable, clean and spacious. Our overall experience was one of delight and have already booked for next year.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvC_9, Manager at Holiday Inn Express Koln-Mulheim, responded to this review, December 5, 2012
Dear Stephen,

thank you very much for your kind words regarding your stay with us.

It is pleasure for us to know that you have felt well and that you have enjoyed the Christmas market.

I wish you and your family a merry christmas and all the best for 2013.

See you next year.

Kind regards

Mark
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kettering, United Kingdom
Level Contributor
128 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed November 27, 2012

We stayed here on both an outbound and inbound journey en-route further south. It is very typical of the Holiday Inn Express brand: spotless, efficient, comfortable and entirely consistent. That said, the breakfast wasn't quite as good as other Holiday Inn Express that we have stayed in Germany, there's very limited local free parking, there's no free in-room internet (unlike others) and the public transport into the centre of Cologne was not particularly convenient. However, it is VERY close to the autobahn, there's an excellent restaurant within a few minutes walking (the Gilden Brauhaus on Clevischer Ring 121, 51063 Köln) - so it's just perfect for an en-route stay. We booked well in advance and only paid €70 per night which, for a couple, bed and breakfast, was excellent value.

Room Tip: We are members of the IHG Priority Club, and they are automatically allocated by this hotel to the q...
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvC_9, Manager at Holiday Inn Express Koln-Mulheim, responded to this review, December 3, 2012
Dear Guest,

Thank you very much for the nice comments regarding your Stay with us.

It is always a pleasure to read that Kind of comments.

Best regards

Mark van Coppenolle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denham, United Kingdom
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 19, 2012

We chose this hotel,as we were told it was only a 10 minute walk to the venue The Palladium.
Because of an early flight we were at the hotel at 10am and was told we cannot check in til 2pm.
She must have noted the look on our faces and "suddenly" found a room. The hotel is basic but i feel at 143 Euro is a bit overpriced. Rooms are comfortable but basic.
When going to the venue, we asked at reception the way to walk to it but was advised to take a taxi as to walk was about half an hour. Wrong info given originally !.
The bar was quite nice and a lady who was a barmaid /receptionist, worked hard.
Breakfast is a cold meat type and fairly bland.
i think this a hotel to choose if your on a driving holiday or just general travelling.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tthefourthcord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MvC_9, Manager at Holiday Inn Express Koln-Mulheim, responded to this review, December 3, 2012
Dear Guest,

Thank you very much for your comments.

As our Guest can stay in the room until noon, Check in Time is 14.00 pm.

I can assure that an earlier Check in is possible if rooms are available.

I would like to apologize for the wrongly given Information.

Best regards

Mark van Coppenolle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Koln-Mulheim

Property: Holiday Inn Express Koln-Mulheim
Address: Tiefentalstr. 72, 51063 Cologne, North Rhine-Westphalia, Germany (Formerly Holiday Inn Express Mulheim)
Phone Number:
Location: Germany > North Rhine-Westphalia > Cologne > Mülheim
Amenities:
Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#13 Best Value Hotel in Cologne
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Express Koln-Mulheim 3.5*
Number of rooms: 48
Official Description (provided by the hotel):
The Express by Holiday Inn Cologne Muelheim is a modern business hotel located within easy reach to the exhibition Koelnmesse, the Cologne City Centre, the Palladium (concert hall) and the Koeln Arena The Companys Bayer and NKT are near by.Also next to A3 motorway and public transport. The hotel is perfectly connected to all business and leisure attractions in Colognelike Dom, diff. museums and the old Town with good restaurants and bars. Express by Holiday Inn offers accommodation for visitors to exhibitions as well as shoppers for the Cologne city centre. The Express by Holiday Inn offers 107 comfortably furnished rooms with chargeable High Speed Internet Access and air condition.We invite our guests to enjoy a complimentary continental breakfast buffet to get the day off to a good start, while in the evening our Lobby Bar is worth a visit to relax and unwind. Upcoming Events in Cologne and in Düsseldorf, are easy to reach, as well as the exhibitions Medica and GamesCom . Also nice to see are the Kölner Lichter, the Kölnmarathon and different events in the Köln Arena- reserve your room directly online with our Best Rate Guarantee. ... more   less 
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Also Known As:
Holiday Inn Express Koln-Mulheim Hotel Cologne
Holiday Inn Mulheim
mülheim Holiday Inn

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