We booked five superior rooms for seven nights. Honestly, the hotel is reasonable quality. The reception staff were good except for one old lady.
We had booked superior room which included free mini bar (2 beers, choc, soft drinks and water), free prem wifi and breakfast. However, we had to call and remind the staff to refill the mini bar and coffee/tea facilities daily, if not, they were not refilled, even though it is charged/included in the rates.
The breakfast was very average, all the seven days we got same food, no changes.
Breakfast area seems to be not organized well, it was expo time, however at times we felt the BF was handled by minimal staff. Most of the times the tables were not cleaned and coffee was not available on time.
The room was very warm, outside also, the hotel did not switch on the air con, which was slightly annoying.
House keeping was not up to the mark, cleaning was very average, might be due to full house. Toilets and rooms were not cleaned properly.
There were only open cupboard. Electronic safe was available.
The hotel location is close to the rhine, however the location is slightly off the city. It required a good 30-45mts to the Cathedral or City Cent. We had to hire a cab each time we have to go out.
The health club was 24hrs available, due to this reason we had booked this hotel. However, we felt the rooms and the hotel is very average, hence, not sure, will return to this property next year. We may next time opt for a hotel close to the cathedral.
- Official Description (provided by the hotel):
- The Novotel Koln City is located right on the Rhine River, close to the Old Town, the famous cathedral und several museums. Modern design and comfort characterise our 221 spacious rooms and seven meeting rooms. Explore the trade fair city or take it easy in the courtyard of our restaurant. Total relaxation awaits you on the 5th floor of this 4 star hotel where you can enjoy our gym overlooking the Rhine or a quiet moment in our sauna. ... more less
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- Also Known As:
- Novotel Koeln City Hotel Cologne
- Novotel Hotel Cologne
- Novotel Hotel Koeln City
- Novotel Cologne
- Cologne Novotel