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pathakr79
Bengaluru, India

Excellent experience

5.0 of 5 bubblesReviewed Jul 20, 2019
Excellent stay at serene locations. Rooms are very comfortable. Staff is very freindly. Reached there much before check-in time and staff helped me for early check-in. WiFi strength could have been better.
Date of stay: July 2019
Trip type: Traveled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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HyattRegencyCologne, Geschäftsführer at Hyatt Regency Köln, responded to this review
Responded Jul 22, 2019
Dear pathakr79,
It is always an honor to know that our guests were happy with their stay with us.
Please do give us the privilege to welcome you back soon.
Many thanks and Greetings from Cologne,
Robin Saunders
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,878)
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Show reviews that mention
All reviews across the river short walk over the bridge club floor great hotel old town river view rooms are spacious perfect location bit dated train station dom cathedral trade show city centre excellent breakfast visit cologne christmas market rhine
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Reviewed July 14, 2019 via mobile

It ist located just opposite the Center of Cologne (Dom, Opera).
The Hotel reception is very polite. The rooms are well equipped, with spacious bath, quiet although close to the train. The restaurant where they serve breakfast has very good and diverse buffet. It offers beautiful looks at Cologne. One Tipp. Don't be late, it can get crowded so that one has to stand in line.

Date of stay: July 2019
Trip type: Traveled on business
1  Thank alhitchcock1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HyattRegencyCologne, Geschäftsführer at Hyatt Regency Koln, responded to this reviewResponded July 15, 2019

Dear alhitchcock1,
Thank you for the positive rating on TripAdvisor!
I was pleased to see that you, for the most part, enjoyed your stay at our hotel. Thank you for choosing to stay with us during your time in Cologne and I hope we have the pleasure of welcoming you back soon!
All the best,
Robin Saunders
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2019

Perfect location with spectacular views (the walk over the bridge is only 10 minutes)
More than excellent breakfast (not cheap but worth every euro)
Very very friendly staff
Only minus was that our room the second day wasn't cleaned by 3 pm altough the make up my room sign was out from 9 am

Date of stay: July 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Service
1  Thank WimLeuven
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HyattRegencyCologne, Geschäftsführer at Hyatt Regency Koln, responded to this reviewResponded July 15, 2019

Dear Wimleuven,
It is a pleasure for us to hear that you had a great stay in our hotel and it makes me very happy to see that you gave us a maximum score of five points. Your comments concerning our location and our breakfast made me particularly happy to read. It will be a pleasure for me to communicate your kind words to the entire Hyatt Regency Cologne team.
Of course, I also noticed your comments about your guestroom and I want to apologize for any inconvenience. I have already passed your review on to the relevant department to patch the problem for the future.
We look forward to welcoming you again soon and send you greetings from Cologne,
Robin Saunders
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2019

In general, the hotel is good and all staff were very helpful but they can’t show their best if the hotel infrastructure is outdated! The renovation done already but not enough! Rooms bathrooms are outdated! The rest can be satisfactory for a short stay! Parking is very very expensive (35€)?! Any way i recommend staying in Düsseldorf and visiting cologne instead of staying totally in cologne duo accommodation issues in general here in cologne are outdated!

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank Adnan A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HyattRegencyCologne, Geschäftsführer at Hyatt Regency Koln, responded to this reviewResponded July 15, 2019

Dear Adnan A,
Thank you for your feedback on TripAdvisor.
I was pleased to see that you, for the most part, enjoyed your stay at our hotel. I am glad that you like the service our staff is providing. Your points of critique have been passed along to our team in order to improve in these areas.
We hope that you join us again soon in hopes of making your next stay, a perfect one.
Best Regards,
Robin Saunders
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 12, 2019 via mobile

This hotel was great in every way. I booked a Regency Suite King room which exceeded my expectations in every way. The view of the Cathedral directly across the Rhine was spectacular. The service at the hotel was too notch, the included breakfast buffet was great and all in all it was a perfect stay. This was probably my best stay at any Hyatt around the world and I would definitely return. Thanks to all the staff for doing such a great job!

Date of stay: July 2019
Trip type: Traveled with family
2  Thank SteveG92130
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HyattRegencyCologne, Geschäftsführer at Hyatt Regency Koln, responded to this reviewResponded July 15, 2019

Dear SteveG92130,
It is a pleasure for us to hear that you had a great stay with us, and that our hotel felt a bit like home. I was particularly happy to read your comments about our view, your guestroom and the breakfast. It is a pleasure to see that you rated our property with the highest score of five points.
We send you best regards from Cologne, and the whole Hyatt Regency Cologne team would be more than happy to welcome you back in the near future.
With kind regards,
Robin Saunders
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2019

I recently had the pleasure of staying in the Hyatt on my visit to Cologne with my husband. The location on the river is perfect with a beautiful view of the cathedral. The staff are very friendly and professional. The rooms were very clean and very comfortable beds. The food is 5 star. If you want the perfect hotel on your visit to Cologne I would highly recommend the Hyatt. Nothing was any trouble for the staff and made us feel very welcome.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank zorofamily
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HyattRegencyCologne, Geschäftsführer at Hyatt Regency Koln, responded to this reviewResponded July 3, 2019

Dear zorofamily,
Thank you for taking the time to share your enthusiasm for the Hyatt Regency Cologne.
We are always anxious to meet the demands of every single guest and to satisfy their wishes.
The satisfaction of our guests is the greatest motivation factor for our employees and it is a particular pleasure for us that we were able to prepare a pleasant stay for you in our hotel in the heart of Cologne.
We hope to welcome you soon again in our hotel!
With cordial greetings,
Robin Saunders
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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