Me and my partner went to Cologne for a long weekend and decided to stay at this hotel. We arrived there around 3:15pm and we were informed by the receptionist that our room was not ready and it would probably take about 2 hours to be ready. She offered us a smoking room instead. As we are not smokers, we refused. No drink, no apologies were offered, it almost felt like it was our fault to be on time for a room that we have requested and paid. According to the email received informing the rules/policy from this hotel, stated clearly that a non smoking room was garantee from 3:00pm.
After a couple of hours, our room was provided not on the floor that has been previously informed and with a less pleasant view. The room also had a horrible noise coming from the bathroom but once the reception was informed, somebody came up quickly to fix it.
The spa on the basement is really beautiful. It has a beautiful swimming pool, sauna, steam room, jacuzzi and nice relax area in and outdoors.
The breakfast was a bit disappointing. The assortiment was not at the expected level for its price (24 Euro/person) and for what we are used to have in German hotels and at the Radisson. The breakfast staff weren't informative, efficient, friendly (except one guy a bit older than the others, nearly 30's, working alone in a separated part of the restaurant). They were looking like machines walking around without looking to anybody, even if you were crossing then on the way to the kitchen, you had to way so they would go first without saying " sorry, excuse me".
Parking place at the hotel is expensive but you feel safe.
Glass door for the bathroom is beautiful, but we didn't feel really comfortable as you can see the person on the toilet from outside. Perhaps if you are staying alone in the room...
In general, we found the staff too young and not motivated. They seem not to be aware that they are working for a 4 stars hotel. They need to know about some specific manners while dealing with gasts.
They definetly have a lot to learn from the Radisson's service.
I will not advise, at this point, the travel department of my organisation to book our several business trips to Cologne, at this hotel.
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- Also Known As:
- Dorint An Der Messe Koln Hotel Cologne