When we arrived nobody was there to open the door / to collect the luggage and the entrance was very dark, so it looked they were closed. The check-in is very efficient. The staff is friendly and they even recognized us by our name. We reserved a suite. The suite was located on the 4th floor. The carpet is crème white so it has dark spots on it. The stars to the bedroom is too small to carry huge luggage upstairs. The room looks and is very clean. We received fresh fruit in the room. No cutlery or plates, so it is difficult to eat the fruit especially as this is partly tropical fruit. The fruit was great. The bathroom is very big. The temperature in the room was too warm. We had to open the window, as we could not control the temperature.
Staff is very helpful and friendly. Check out took too long.
Positive: very friendly staff, great building, beautiful restaurant and bar, close to the city center and close to the bars, but strange location, big bottles of Molton Brown in the bathroom.
Minus: old-fashioned interior, bed (linen) is different style then the rest of the room, no free wireless internet, no complimentary bottles of water.
We loved staying here, but do not know if I want to return as the style is not completely my style, they have to upgrade the hotel to 2011 styles.
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- Also Known As:
- Im Wasserturm Hotel
- Im Wasserturm Cologne