I stayed at the hotel for 3 nights. It's a nice modern hotel with a great location, just a five minute walk from the central station. However, the first impression given by the front desk team was very disappointing. The receptionist called Nadia wasn't welcoming at all, in fact, I would dare to describe her as rude in the way she approached us and directed the conversation. We were two couples and my friends were served by Sabrina. We got to the hotel a bit early and our room wasn't ready whereas our friends' was free of charge. Then we were asked for a a credig card for incidentals and we refused because I've worked in hotels before and know all the problems that come with it so I asked for our credit to be closed as our room had already been paid but she insisted on a cash deposit although I know it's not legal to force us wheb the room is paid but accepted. The thing that bothered me the most is that Sabrina didnt ask my friends fot either a credit card or a cash deposit!! So I started to think everthing was a big joke!!! As friends had got the room we left our luggage in it for the day when we entered the room the smell of smoke was horrible despite being a non-smoking hotel! In fact the corridors on the first floor always smelled of smoke during our stay!! I have a zero tolerance attitude when it comes to smoke I must admit. To end in a positive note I want to say that they have complimentary wofi that works fine, rooma are of a decent size and breakfast is quite good, especially the breakfast staff!! They all are polite, efficient and fast! So well done to them!!
- Official Description (provided by the hotel):
- The Hotel Cristall Cologne is a design-filled boutique hotel in Cologne's city centre with an inspiring and distinguished atmosphere. Colour and Shape. Light and Room. Design and Style. Accompanied by comfort and top location. The interaction of these attributes form an exciting concept. Being in the city centre, the Hotel is located within walking distance to the Cologne Cathedral, Central Station, river Rhine, major museums, main shopping streets, Cologne Old Town and Cologne Trade Fair/ Cologne Messe. The Hotel features 97 rooms in two categories, a hotel bar, two variable state-of-the-art conference rooms and free WIFI.Our Comfort rooms are newly furnished and belong to an impressive old building redeveloped in 2008, and attached to our main building. Each piece of furniture is individually designed and custom-made of quality materials. The Rooms are 26-36 square metres in size with a 3-metre ceiling height, and thus provide genourous comfort. All 14 Comfort rooms are non-smoking rooms and feature: Kingsize bed, Airconditioning, LCD flat screens, free WIFI, Free SKY-TV Entertainment, Directdial telephone, Satellite TV, Desk, Minibar, walkin shower, Toilette, bathroom Floor Heating, Hairdryer Our Standard rooms are individual in their design with a special attention to detail, especially when it comes to lightening. They embody quality, taste and warmth. All 83 standard rooms feature: Directdial telephone, free WIFI, Minibar, Shower/Toilette, Hairdryer Satellite- and pay TVCristall' s two variable conference rooms feature state-of-the-art conference equipment and proper surroundings for 2 to 65 people. Both rooms provide complimentary Wireless-LAN, air-conditioning, and direct daylight. Among various light arrangements both rooms can be fully blacked out if desired. Therefore, our conference facilities are rightly suited for any event, ranging from major conferences to small meetings as well as receptions. We offer tailored Conference Packages. ... more less
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- Also Known As:
- Cristall Hotel Cologne