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“Inconsistent Front Desk”
Review of Hotel Cristall

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Hotel Cristall
Ranked #47 of 260 Hotels in Cologne
Birmingham, United Kingdom
1 review
“Inconsistent Front Desk”
Reviewed April 20, 2014

I stayed at the hotel for 3 nights. It's a nice modern hotel with a great location, just a five minute walk from the central station. However, the first impression given by the front desk team was very disappointing. The receptionist called Nadia wasn't welcoming at all, in fact, I would dare to describe her as rude in the way she approached us and directed the conversation. We were two couples and my friends were served by Sabrina. We got to the hotel a bit early and our room wasn't ready whereas our friends' was free of charge. Then we were asked for a a credig card for incidentals and we refused because I've worked in hotels before and know all the problems that come with it so I asked for our credit to be closed as our room had already been paid but she insisted on a cash deposit although I know it's not legal to force us wheb the room is paid but accepted. The thing that bothered me the most is that Sabrina didnt ask my friends fot either a credit card or a cash deposit!! So I started to think everthing was a big joke!!! As friends had got the room we left our luggage in it for the day when we entered the room the smell of smoke was horrible despite being a non-smoking hotel! In fact the corridors on the first floor always smelled of smoke during our stay!! I have a zero tolerance attitude when it comes to smoke I must admit. To end in a positive note I want to say that they have complimentary wofi that works fine, rooma are of a decent size and breakfast is quite good, especially the breakfast staff!! They all are polite, efficient and fast! So well done to them!!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TF_Viajes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (95)
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English first
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 8, 2014 via mobile

Stayed in this hotel for 2 times.
It's only 5 min by walking to the HBF.
Rooms are very clean and their design is also very nice, specially the lighting!
Hotel personel are very helpfull.
Breakfast is open buffet, not so rich but can not say it was bad.

Stayed March 2014, traveled on business
Helpful?
1 Thank Petitebo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Celje, Slovenia
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 28, 2014

I have just stayed there from 22nd to 25th March. We got room in 4th floor. Room way very small and pictures at the website of the hotel was 10x times better than the reality. I am used to this kind of things but first time happen that it was really so much different since room was smaller, old furniture and bath...

Anyhow room was very clean and nice for the our purpose. The only problem was that we had room turned to main road and it was very noisy. There was one windows missing and it was filled with wood which of course doesn't help a lot to reduce outside noise. I assume that because each room has individual manual AC plugged to the wall next to windows, the noise comes into the room there too.

Breakfast was great especially comparing with a lot of more expensive hotels in the region. Reception and all guest staff were very pleasant and helpful. There was free umbrella to borrow in the lobby in case that is start to rain which was very valuable to us. Great location – just next to S Bahn. By the price and location to the downtown I will recommend people to stay here but just to pick up some other room probably.

Room Tip: room not turned to main road. check if ther are any rooms without AC mounted in the wall, turned...
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaticZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Romsey, United Kingdom
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 15, 2014

Four of our family business stayed for the 2nd time at Hotel Cristall whilst visiting the Trade Fair. As before all excellent, rooms (single) very comfortable, breakfast excellent, staff veryhelpful. Location great for access to the Messe, super barman with personality and good drinks knowledge. Will certainly rebook for next Fair.

Room Tip: No problems with any rooms
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christopher B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turku, Finland
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed March 9, 2014

Location is great. In a quiet neighborhood, near the Cologne cathedral and main train station. Room was very basic. Not as stylish as the pictures seem. There was a fitted-carpet which I think is a bit old-fashioned. Bed was comfy, but we didn't like the fact that it wasn't a proper wide bed. Instead it was two single beds put together and there was uncomfortable gap between them. Bathroom was a bit worn out but functional. A big minus comes from the fact that even though we hung our towels, they changed them daily. Why bother to put a sign about saving the planet by using your towel more than ones, if they change it anyway. Another disadvantage was that there was no safety-box in the room. Staff was friendly and free Wi-Fi worked very well throughout our stay. Breakfast was good, much to choose from and lots of healthy options too.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Far-out2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 6, 2014

I went to Cologne for the first time for Carnival. Considering this was a 3 star hotel I found it pretty good. A good buffet breakfast was included with the room which we didn't realize. The hotel was very central for Carnival with central station and the Cathedral only a walk away. Hotel staff were friendly and the room was big. The room service did knock on the door twice to change the linen before check out time which was a tad annoying. it was a good spot socially for me and my friend.

Verdict: I wouldn't stay for a romantic getaway, but a party getaway or something social and central, this is a good affordable hotel with good bang for your buck.

Room Tip: there's no views at this hotel unless you wanna see the motorway. I'de suggest the biggest p...
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hulllinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Level Contributor
193 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 275 helpful votes
Reviewed February 22, 2014

It is conveniently located just 7minute walk from Cologne Central Station
and Cathedral.
The rooms are small but clean and very practical with good breakfast free of charge.

Good things about this hotel are its neighborhood and unique shops around;

Turkish and Chinese town nearby where you can find authentic ethnic food.
Wine shop specialized in Portguese wine just in front of the hotel
Several beer halls where they serve Cologne Beer, the best in German

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sonoya Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Cristall

Property: Hotel Cristall
Address: Ursulaplatz 9-11, 50668 Cologne, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#24 Best Value Hotel in Cologne
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Cristall 3.5*
Number of rooms: 97
Official Description (provided by the hotel):
The Hotel Cristall Cologne is a design-filled boutique hotel in Cologne's city centre with an inspiring and distinguished atmosphere. Colour and Shape. Light and Room. Design and Style. Accompanied by comfort and top location. The interaction of these attributes form an exciting concept. Being in the city centre, the Hotel is located within walking distance to the Cologne Cathedral, Central Station, river Rhine, major museums, main shopping streets, Cologne Old Town and Cologne Trade Fair/ Cologne Messe. The Hotel features 97 rooms in two categories, a hotel bar, two variable state-of-the-art conference rooms and free WIFI.Our Comfort rooms are newly furnished and belong to an impressive old building redeveloped in 2008, and attached to our main building. Each piece of furniture is individually designed and custom-made of quality materials. The Rooms are 26-36 square metres in size with a 3-metre ceiling height, and thus provide genourous comfort. All 14 Comfort rooms are non-smoking rooms and feature: Kingsize bed, Airconditioning, LCD flat screens, free WIFI, Free SKY-TV Entertainment, Directdial telephone, Satellite TV, Desk, Minibar, walkin shower, Toilette, bathroom Floor Heating, Hairdryer Our Standard rooms are individual in their design with a special attention to detail, especially when it comes to lightening. They embody quality, taste and warmth. All 83 standard rooms feature: Directdial telephone, free WIFI, Minibar, Shower/Toilette, Hairdryer Satellite- and pay TVCristall' s two variable conference rooms feature state-of-the-art conference equipment and proper surroundings for 2 to 65 people. Both rooms provide complimentary Wireless-LAN, air-conditioning, and direct daylight. Among various light arrangements both rooms can be fully blacked out if desired. Therefore, our conference facilities are rightly suited for any event, ranging from major conferences to small meetings as well as receptions. We offer tailored Conference Packages. ... more   less 
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Also Known As:
Cristall Hotel Cologne

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