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“Stay away - a horrible experience” 1 of 5 bubbles
Review of Hotel Cristall

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Hotel Cristall
Ranked #46 of 262 Hotels in Cologne
London, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Stay away - a horrible experience”
1 of 5 bubbles Reviewed April 23, 2013

No words to describe this traumatic hotel. A tiny little room , a tiny toilet as part of the tiny room - two windows forever closed, a curtain that cannot be closed - and a huge noise day and night because the hotel is located just over a turning of road - so the guests of this hotel are invited to hear each and every car motor.

The elevator is stuck in a corner - does not allow two persons - or even one person with luggage.

We choose this hotel because of the positive ratings of this hotel in tripadvisor - but we are sure now that no real guest of this hotel could really be satisfied - because it is a multilateral negative experience.

Just save your travel days - and stay away.

Room Tip: do not choose any room at this hotel
See more room tips
  • Stayed April 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank juliusb9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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646 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
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  • Turkish first
  • Any
English first
Luxembourg
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed April 16, 2013

After a lot of discussion with my friend, I finally booked this place for three days to spend vacations in the city. It really turned out to be an excellent choice. It is a decent property very conveniently located near to the city center. Lovely staffs, pretty room, free wifi, comfortable bed, comfy pillows, mind blowing coffee and yummy snacks ... all was there to make our stay memorable. We had no issues regarding services or cleanliness. Everything was perfect. Highly recommended.

  • Stayed March 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Kim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed April 12, 2013

I don't agree with the positive reviews of this place. It's got a fantastic location (5 min walk from the cathedral) true but that's abou it. Their toilet were smelly both in the room and the common toilets. Maybe they had a temporary problem with the sewage but it was awful and we had to always make sure the bathroom door was closed. Most of the hotel faces an incredibly noisy street and we could not open the window as cars were passing. If it's not cars it's trains as it's opposite a rail track. Decor in the rooms is a total back to the 80s with old TV sets and odd decoration. Cleanliness was ok but we found some hair on the bed (presumably from the cleaners). Service is ok but never a smile and the staff do not go out of their way to help you. I asked for some info on parking and was met with a blank stare. We slept awfully and the only positive thing other than location is breakfast...but i would suggest you look elsewhere in Köln.

Room Tip: if you are stuck with this hotel at least ask for a room not facing the noisy road
See more room tips
  • Stayed February 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank KatjeBrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
39 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed April 11, 2013

You can not be more central than this in Cologne, Dom is walking distance, rail stations stone throw away. But good things stop here, actually confused with other rave reviews, unless there is a very recent renovation.

Very unfreindly staff, one of our co-travellers could'nt make it but they charged 100% of room charge. Coming to the rooms , it was small and odd shaped, the lobby was dingy. A very small CRT TV at a far corner was really a joke. The AC unit (chk traveller's photo) is a big bulky one, situated inside the room. The toilet area is very compact, keeping anything additional like your own kit was a challenge.

Last, the rooms towards road / rail track would get the noise (the hotel is in a corner of 2 main roads & rail track)

  • Stayed May 2012, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Supratik S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed April 10, 2013

I can't add anything that has not already been said, but I feel it's important that hotels are given the consistent ratings that they deserve. For what we paid for two rooms for a long weekend break with our two children in Cologne, we were very satisfied. Unless your bags are unusually heavy or you are unfit, then walking to and from the Hauptbahnhof (just 20 minutes or so from airport) is an easy 10 minutes. From the hotel you can walk to a lot of the main sites or use public transport. Breakfast buffet is excellent and ideal for children. Wi-Fi free and reliable, rooms small (but larger ones available I think) and clean. Quiet enough at night (no noticeable noise from trains - after all they are all electric) and the staff friendly and helpful.

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank liveseytrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scunthorpe, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed April 2, 2013

Top hotel, nice people, good room with character, nice bed, great breakfast. Conveniently located near the Railway station and many nice bars. Free functional wi-fi which was nice. Martin Harris was also there with trousers.

  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BobbyBigLad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Utrecht, The Netherlands
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed March 25, 2013 via mobile

This hotel is just good, not a very exclusive hotel. Just a good match between price and quality. Rooms are a bit small but clean. Beds are fine, also this is always clean. The free internet in the hotel is perfect and works always. Location is perfect if you are in Cologne for business or as a city trip!

Stayed January 2013, traveled on business
Helpful?
Thank TimHaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Cristall

Property: Hotel Cristall
Address: Ursulaplatz 9-11, 50668 Cologne, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #46 of 262 Hotels in Cologne
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Cristall 3.5*
Number of rooms: 97
Official Description (provided by the hotel):
The Hotel Cristall Cologne is a design-filled boutique hotel in Cologne's city centre with an inspiring and distinguished atmosphere. Colour and Shape. Light and Room. Design and Style. Accompanied by comfort and top location. The interaction of these attributes form an exciting concept. Being in the city centre, the Hotel is located within walking distance to the Cologne Cathedral, Central Station, river Rhine, major museums, main shopping streets, Cologne Old Town and Cologne Trade Fair/ Cologne Messe. The Hotel features 97 rooms in two categories, a hotel bar, two variable state-of-the-art conference rooms and free WIFI.Our Comfort rooms are newly furnished and belong to an impressive old building redeveloped in 2008, and attached to our main building. Each piece of furniture is individually designed and custom-made of quality materials. The Rooms are 26-36 square metres in size with a 3-metre ceiling height, and thus provide genourous comfort. All 14 Comfort rooms are non-smoking rooms and feature: Kingsize bed, Airconditioning, LCD flat screens, free WIFI, Free SKY-TV Entertainment, Directdial telephone, Satellite TV, Desk, Minibar, walkin shower, Toilette, bathroom Floor Heating, Hairdryer Our Standard rooms are individual in their design with a special attention to detail, especially when it comes to lightening. They embody quality, taste and warmth. All 83 standard rooms feature: Directdial telephone, free WIFI, Minibar, Shower/Toilette, Hairdryer Satellite- and pay TVCristall' s two variable conference rooms feature state-of-the-art conference equipment and proper surroundings for 2 to 65 people. Both rooms provide complimentary Wireless-LAN, air-conditioning, and direct daylight. Among various light arrangements both rooms can be fully blacked out if desired. Therefore, our conference facilities are rightly suited for any event, ranging from major conferences to small meetings as well as receptions. We offer tailored Conference Packages. ... more   less 
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Also Known As:
Cristall Hotel Cologne

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