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“Good hotel”
Review of Hotel Cristall

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Hotel Cristall
Ranked #48 of 262 Hotels in Cologne
Haarlem
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Good hotel”
Reviewed February 25, 2013

We stayed for 1 night in December. Hotel has a great location (3 min walk from/to train station and Cologne Cathedral) Very close to the inner city, shops, bars, restaurants.
Although our window faced the main road it was surprisingly quiet in our room.
Design of the room was nice, nothing overly fancy but clean and cosy.
Reception staff was very friendly, check in was done immediately (even though we arrived earlier than usual check in hours)
Breakfast had a good choice.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelTheWorldToday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristall Hotel C, Manager at Hotel Cristall, responded to this review, February 27, 2013
Dear Guest,
thank you for taking the time to review our hotel. We are delighted that you have enjoyed your stay in our Hotel. The opinion of our guests is the most important foundation for our efforts to ensure a consistently high quality of our service.
We look forward to seeing you again in the HOTEL CRISTALL in Cologne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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scotland
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 24, 2013

I stayed her for a few nights last winter and It's a very nice hotel. The room was spacious with a funky piece of art work in the middle of the room. The staff are friendly. Apon arrival there was a small packet off haribo on each pillow which is a nice touch to the usual mints you get. the only down side to this location as your right next to the central train station in Koln which is very noisy but other than the would recommend.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jetsetjaney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristall Hotel C, Manager at Hotel Cristall, responded to this review, February 27, 2013
Dear Guest,

We really appreciate that you took the time to review us. The opinion of our guests is the most important foundation for our efforts to ensure a consistently high quality of our service.
We are delighted that you were satisfied with our services. In the hope to see you again soon in Cologne and at the HOTEL CRISTALL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
91 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 17, 2013

I needed a place near the railway station due to my travel plans. The hotel location itself is rather pedestrian and it is a five minute walk to the station. However, it is at the northern end of the attractions, so it did make me think twice about going back to the hotel after disembarking from a train trip - I'd rather just go on to the attractions - the cathedral, Roncalli square and the museums.

The wonderful riverfront is a bit further afield, as well as the Alter Markt with its wide choice of dining. It's a lovely walk in the autumn!

The furnishings of the hotel are nice and I suppose for the period I was there (end August), the price was reasonable, with a great breakfast spread.

I had to catch a midnight train and I was able to freshen up quite nicely (having checked out earlier), before walking - close to midnight, quite safely to the train station.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leekm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristall Hotel C, Manager at Hotel Cristall, responded to this review, February 27, 2013
Dear Guest,
thank you for taking the time to review our hotel. We are delighted that you have enjoyed your stay in our Hotel. The opinion of our guests is the most important foundation for our efforts to ensure a consistently high quality of our service.
We look forward to seeing you again in the HOTEL CRISTALL in Cologne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gravesend, United Kingdom
Level Contributor
74 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 30, 2013 via mobile

This place really looks good and if you like something that doesn't look like every other hotel without spending a fortune this is for you! Unfortunately there are some little areas that don't make it a "luxury" hotel. Things like slightly hard mattress, no flat screen tv, 'flat' pillows - but perhaps I'm being picky..! On the plus side, the location is great, approx 4 mins from main station. Also the rooms are clean and well protected from any city noise. Additionally the breakfast buffet has a great selection and they also offer free wireless Internet with a good connection speed as well. We had a really good stay and would recommend to others. I think the 'Three Star Superior' rating displayed outside is very accurate...

Stayed January 2013
Helpful?
1 Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cristall Hotel C, Manager at Hotel Cristall, responded to this review, February 27, 2013
Dear Guest,

We really appreciate that you took the time to review us. The opinion of our guests is the most important foundation for our efforts to ensure a consistently high quality of our service.
We are delighted that you were satisfied with our services. In the hope to see you again soon in Cologne and at the HOTEL CRISTALL
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 16, 2013

We just had a night here and were very impressed by the helpfulness of the reception staff, the variety of tasty choices at breakfast. The room was quite basic, but clean. Most importantly, the hotel is a three minute walk to the Central Koln area with the many Brau Haus / restaurant offerings where you really should sample the excellent local beers. (And I'm a wine drinker!).

The awe-inspiring mass of stone that is Europe's largest cathedral is just a ten minute stroll away also.

Beware: parking is plentiful in the immediate area but 'short term', and therefore expensive. The charging period is from 9 am to 9 pm.

We would stay here again, and we got a very good price via booking.com.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RayRuddickTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colchester
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 12, 2013

Thgis was the third time I had used this hotel, and again found it to be an excellent place to stay at in Cologne. Although railway and road close, double glazing excellent. Room spacious even though only a single! Breakfast buffet was to a very high standard. Location, about 5-10 min to the Dom and railway station, and the main shopping area make this a prefect hotel in every way!

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Benniskeeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
49 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed January 4, 2013

Stayed here on a B&B basis with my husband. We arrived at about 11.00 but had to leave our luggage & go for a walk as check in is at 2pm. This was not a problem, what we found strange is the receptionist on duty at the time asked for my credit card, told her hotel was already paid for and she said in case we used anything form the mini bar, told her we wouldn't but if we did we would inform them. What we found odd was the next lot of guests checking in who were locals were not asked for this. If this is the requirement of the hotel then everyone should be asked (a case of the face not fitting!!!) When we went to check out there was a different receptionist and we asked her to have the room checked over as the hotel had the credit card details and to make sure nothing was amiss, to which she answered that she was sure it would be alright as we were respectable people!!! Does make one wonder. The room we were given was a large room with a tiny bathroom. Room had 3 beds, even though we were a couple, bed comfortable but pillows so soft and flat, almost non existent. Room facing a major road & underpass & whilst the sound of moving traffic didn't bother us sure it would affect others. Toilerties supplied as well as hairdryer. In the bathroom we noticed an airvent in the floor & when we came back into the room after breakfast the room had a terrible odour in it. No point in complaining, we just covered the vent with the bin supplied in the toilet, after that, voila, no odours ;-) Breakfast good with a wide selection of hot & cold foods, teas and coffees. Very polite and attentive staff. This hotel is a mere 10 min walk from the station. When you arrive at the airport go down one level and head for the train station to the self service, tickets are 2euro 60 per person. You have to type in Koln Hauptbahnhof & get off at Central Station. Come out of the station and turn left, walk down the road and turn left again towards a short underpass, walk straight down then first right and you can see the hotel. TV, everything in german. Sky TV in the rooms but 12euro 50 if you wanted to watch any particualr programme.
Free WIFI in the hotel so that helps if you carry your Ipad or Kindle Fire.
Two supermarkets & quite a lot of cafes along the road, come out of the hotel and head for the small underpass which is well lit and walk towards the shops. To visit the Cathedral its out of the hotel and head towards the right. Loads of restaurants & main shopping centre. All in all a good hotel conveniently located.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Murghi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Cristall

Property: Hotel Cristall
Address: Ursulaplatz 9-11, 50668 Cologne, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
#22 Best Value Hotel in Cologne
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Cristall 3.5*
Number of rooms: 97
Official Description (provided by the hotel):
The Hotel Cristall Cologne is a design-filled boutique hotel in Cologne's city centre with an inspiring and distinguished atmosphere. Colour and Shape. Light and Room. Design and Style. Accompanied by comfort and top location. The interaction of these attributes form an exciting concept. Being in the city centre, the Hotel is located within walking distance to the Cologne Cathedral, Central Station, river Rhine, major museums, main shopping streets, Cologne Old Town and Cologne Trade Fair/ Cologne Messe. The Hotel features 97 rooms in two categories, a hotel bar, two variable state-of-the-art conference rooms and free WIFI.Our Comfort rooms are newly furnished and belong to an impressive old building redeveloped in 2008, and attached to our main building. Each piece of furniture is individually designed and custom-made of quality materials. The Rooms are 26-36 square metres in size with a 3-metre ceiling height, and thus provide genourous comfort. All 14 Comfort rooms are non-smoking rooms and feature: Kingsize bed, Airconditioning, LCD flat screens, free WIFI, Free SKY-TV Entertainment, Directdial telephone, Satellite TV, Desk, Minibar, walkin shower, Toilette, bathroom Floor Heating, Hairdryer Our Standard rooms are individual in their design with a special attention to detail, especially when it comes to lightening. They embody quality, taste and warmth. All 83 standard rooms feature: Directdial telephone, free WIFI, Minibar, Shower/Toilette, Hairdryer Satellite- and pay TVCristall' s two variable conference rooms feature state-of-the-art conference equipment and proper surroundings for 2 to 65 people. Both rooms provide complimentary Wireless-LAN, air-conditioning, and direct daylight. Among various light arrangements both rooms can be fully blacked out if desired. Therefore, our conference facilities are rightly suited for any event, ranging from major conferences to small meetings as well as receptions. We offer tailored Conference Packages. ... more   less 
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Also Known As:
Cristall Hotel Cologne

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