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“Christmas Market Trip” 3 of 5 bubbles
Review of Hotel Mondial am Dom Cologne MGallery by Sofitel

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Hotel Mondial am Dom Cologne MGallery by Sofitel
Ranked #29 of 262 Hotels in Cologne
GreenLeadersBronze level
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Christmas Market Trip”
3 of 5 bubbles Reviewed January 7, 2014 via mobile

Great Location, good parking. The only difference between a superior room and a standard room is a view and a nespresso machine. They don't even leave a kettle if you are tea drinker in the superior room. Breakfast was good.

Stayed December 2013, traveled with family
Helpful?
Thank TravelingBoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vera_Mueller, Front Office Manager at Hotel Mondial am Dom Cologne MGallery by Sofitel, responded to this review, January 20, 2014
Dear TravelinBoon,

I hope you enjoyed your stay with us especially the view to the Dom, that Köln is known for. Superior rooms include free minibar and high speed wlan as well as the Nespresso machine, I am sorry if we forgot to explain that upon check in. Certainly we lend not only a kettle but a proper tea station, please do not hesitate to contact reception with any matters.

Kind regards
Vera Mueller
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,194 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Basildon, United Kingdom
Level Contributor
89 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed January 6, 2014

i stayed here for business for 4 nights and can say the hotel is good, staff very helpful and the breakfast selection was amazing.
Amazing location, as you walk out the Dom is right in front of you, and the main square is 2 minutes away.
The only downside for me was the room was a bit small, but would stay here again.

  • Stayed December 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dave N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vera_Mueller, Front Office Manager at Hotel Mondial am Dom Cologne MGallery by Sofitel, responded to this review, January 20, 2014
Dear Dave N,

thank you for your feedback.
We are lookinf to welcoming you back, once you are in the city for business or even for pleisure.

Kind regards,

Vera Mueller
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karachi, Pakistan
Level Contributor
43 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed January 2, 2014

Stayed at the Mondial for Anuga 2013. It is a more than decent hotel / property with easy access to Anuga - a 10 to 15 minute leisurely walk across the bridge lands you at the Anuga entrance.

The hotel is right in the city centre which provides easy access to shopping / restaurants.

The Dom Cathedral is right there.

Would recommend the hotel to business travellers attending the Kolnmesse and to couples / families on holidays who want to be in the city centre.

Room Tip: ask for a room with a view of the Dom
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  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank fhgarib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vera_Mueller, Front Office Manager at Hotel Mondial am Dom Cologne MGallery by Sofitel, responded to this review, January 20, 2014
Dear fhgarib,

thank you for your feedback,
Yes, location is the unique point of our hotel for business as well as for leisure guests.
We hope to welcome you back for ANUGA 2015.

All the best,

Vera Mueller
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed December 30, 2013

The clue should have been the Concierge scarpering when he saw us trundling to the front doors with our cases from the train station.......he was only to be seen once over the next 3 days chatting to the receptionist behind her desk! Our first room (we booked a junior suite) was just a try on~! Long dark skinny with NO television and one poky window looking onto a central dead weed covered metal rooftop. The second (receptionist was totally unsurprised at our unwillingness to accept her first choice for us) was in keeping with the room we thought we booked and just fine. The funny thing is this hotel is 5 star, in a great location and has the facilities to provide all the amenity you would expect...it just doesn't! There are 2 lovely large guest spaces, one a lovely 'library' with seating and tables and the other a large open space with tables and comfy armchairs where we sat at 8.30 on a Sat. night hoping to get a drink and coffee. Eventually we went to reception who told us they don't serve anything in these areas! So what do you think guests want when they come in to use these spaces then if not a rest and refreshment?? We had been unable to have dinner in the much vaunted restaurant. We found this out by going into it and asking for a table to be told it was booked for a private function. We could have a drink at the bar then leave. It would have been nice to be told this on check in! On the second night I had a cold and wanted some hot chocolate on room service at 9 pm. I was told on the phone by room service that A. I could go to the bar and order it, B. I could come and get it or C. make it myself in the room! I said there was none in the room and why was it such a big deal to get some sent up? She put me onto a lovely Scottish lass who said of course I could and it arrived promptly though luke warm. I have never struck such active indifference in a hotel before. They are either fawlty towers bad or manage to show some interest in providing you with service but not here! Just go away and don't bother us we are busy is the tone but it should be great! It is in a terrific spot behind the Cathedral, has a car park underneath and lots of public space. When we dined in the bistro on the corner belonging to the hotel we wanted to put the meal on our hotel bill. We had the plastic card but not the cardboard slip it came in so she wouldn't! It could not have taken much to check us out or poke her head out the door to reception to confirm we were who we said but why bother....she just said it can't be done' and that is the theme for this place.....

Room Tip: Don't accept the first room you get.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Catherine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed December 27, 2013

Perfect for centre of town .good selection for breakfast. Car park a little expensive but not a shock as knew this when booked would stay here again if we return to cologne visited here for Xmas markets in the centre of them all no problems with staff

  • Stayed December 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank loulousheffield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Plaines, Illinois
Level Contributor
153 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 bubbles Reviewed December 19, 2013

This hotel is ideally placed for old town Cologne...steps from the Cathedral and shopping, eating districts. The hotel itself is very sleek and modern...especially the lobby. But, the rooms are also very modern and comfortable. I would stay here again for sure on my next trip to Cologne!

  • Stayed December 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ceeceerose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Mondial am Dom Cologne MGallery by Sofitel

Property: Hotel Mondial am Dom Cologne MGallery by Sofitel
Address: Kurt-Hackenberg-Platz 1, 50667 Cologne, North Rhine-Westphalia, Germany (Formerly Sofitel )
Phone Number:
Location: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#5 Green Hotel in Cologne
#17 Family Hotel in Cologne
#22 Luxury Hotel in Cologne
#22 Business Hotel in Cologne
#38 Romantic Hotel in Cologne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Mondial am Dom Cologne MGallery by Sofitel 5*
Number of rooms: 203
Official Description (provided by the hotel):
The Hotel Mondial am Dom Cologne MGallery by Sofitel is located in the heart of the old town. Cologne Cathedral, the Rhine, the exhibition center, the shopping streets, a host of museums and other attractions are only a stone's throw away. The hotel has 203 elegant rooms, including 6 Junior Suites, 5 meeting rooms and a ballroom (1981 sq. ft. [184 sq. m]). In the "Reissdorf im Mondial" you can enjoy regional dishes and draft beer in the setting of a modern, Cologne brewery with a spectacular view of the cathedral. ... more   less 
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Also Known As:
Sofitel Cologne
Accor Cologne Mondial Am Dom
Cologne Sofitel

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