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“Agree... not a 4 star hotel in several dimensions”

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NH Collection Koln Mediapark
Ranked #10 of 260 Hotels in Cologne
Certificate of Excellence
GreenLeadersGold level
Munich, Germany
Level 5 Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Agree... not a 4 star hotel in several dimensions”
Reviewed May 19, 2013

a) I expect a working WLAN or at least access to a LAN, nothing of the sort is working here. Paid for premium access and still only got a decent connection in the lobby, but we are talking about extremely low speeds. It's a business hotel, so I need to work on my companies servers and send and receive mails. Took ages to do so.
b) ATTENTION: The windows are obviously coated with some material that prevents mobile access. I have T-Mobile AND o2 and neither had more than GSM or EDGE. And we are talking city center here, not the end of the world!
c) Breakfast was average. relatively small breakfast room if the hotel is full (which was the case). How about a freshly squeezed juice? How about a friendly and attentive waiter during breakfast? Or at least friendly???
d) Averagely friendly receptionists (check-in was ok, check out not so much). Wouldn't call them rude, but simply a bit stressed out. And we are talking 220€/night during trade fair season, so not exactly value for money. But then again it's just 4 stars.
e) rooms: well kind of ok. not too modern. Internet and phone reception is the biggest issue. and today completely unacceptable!!! I mean no free internet would be a no go, but no smartphone access due to some architectural issue is 100% unacceptable.

Would I come back: my company is right next door, so out of pure convenience I might have to, but will definitely try something else next time...

  • Stayed May 2013, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AloneOnTheWall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (43)
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Paris, France
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 7, 2013

Hospital furniture, 15 year old tv, 20 channels, dirty carpet (check my pic to see all of those).
Rude person at the checking, he was not at the desk and there was no bell to call him, so I had to ask a cleaning boy to fetch him, then he finally arrives and he greets me by saying "namen?". I do not speak German, but I do not think that this is appropriate.
Cherry on the cake: they announce everywhere "free wifi" but this is only later that they inform you that you have to pay if you want to use a vpn.

  • Stayed April 2013
    • Value
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    • Cleanliness
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Helpful?
1 Thank Sad_Panda_2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grimsby, Canada
Level 6 Contributor
224 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed March 27, 2013 via mobile

A little difficult to get to, but eventually got there. Reasonably priced, Internet slow as can be, but it is free. Breakfast a bit pricey, but where else can you go at 6:29 am? Back of hotel is a running/bike track? Okay if you like to go in circles. You can run to the DOM in 8 mins, that's how long it took me. On the way back got lost. Staff friendly, checkout is 12:00 great for me. Fitness room a little outdated, TV remote could not be found, bring your iPod. Standard room, is more than enough space for 2 people. Otherwise a satisfactory stay.

Stayed March 2013, traveled on business
Helpful?
Thank Glenn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire, United Kingdom
Level 6 Contributor
114 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 22, 2013

Firstly, if you land in Koln/Bonn airport, don't bother with a taxi - the train is 2.70 euro's and the station is less than a 10 minute walk away.

The hotel is basic, the room average, and even though the Wi-Fi is free, it is slow and far from reliable (Swisscom).

Quite possibly the most uncomfortable hotel bed I've slept in in years, with a "wafer thin" duvet.

The bar is about the size of my garden shed and about as welcoming and the "restaurant" is an extension of the lobby, so not particularly appealing, but having said that, the menu was pretty good.

The breakfast is a buffet, and it is well stocked.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 25, 2013

Overall the service was very disappointing.
The bar area is tiny
The restaurant is not much bigger and the organisation was poor no one sitting you down for Breakfast meant guests having to sit in the bar area to eat.
Also expensive
I wouldnt stay again

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NigelMedia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City
Level 3 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 12, 2013

Since we arrived, the service was excellent and we need 3 rooms, but just 2 booked, so they find us another one in just a few minutes.

We were in the last floors, and the view is amazing, from there you could see the entire city and the Rhein river.

Room Tip: Higher floors are quieter and have an amazing view of the city
See more room tips
  • Stayed September 2012, traveled with friends
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Helpful?
Thank Fetorocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bexbach
Level 6 Contributor
200 reviews
197 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed January 14, 2013

hotel ist in the middle of the mediapark . 5 - 10 minutes walk to the city center .
Room furniture is ok .little bit old fashioned . Rooms are very clean but the bed comfort could be better .
Wifi was free but the signal very slow .
good hotel for a business trip

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank khzuerich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about NH Collection Koln Mediapark

Property: NH Collection Koln Mediapark
Address: Im Mediapark 8b, 50670 Cologne, North Rhine-Westphalia, Germany
Phone Number:
Location: Germany > North Rhine-Westphalia > Cologne > Neustadt-Nord
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Cologne
#8 Luxury Hotel in Cologne
#19 Family Hotel in Cologne
#24 Best Value Hotel in Cologne
#34 Business Hotel in Cologne
#35 Romantic Hotel in Cologne
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH Collection Koln Mediapark 4*
Number of rooms: 217
Official Description (provided by the hotel):
The NH Collection Koeln Mediapark is located in the city center of Cologne, in the MediaPark close to the Cologne Tower.The modern building by architect Jean Novel with view over the Mediapark Lake is only 15 minutes walk distance from the city centre with its famous Dom. Public transportation is a few steps away, providing easy access to the city's various sights and attractions. Also by car the NH Collection Koeln Mediapark can be reached easily from the motorway. Numerous parking spaces in a public parking area are available, follow signs NH Collection Koeln Mediapark. The hotel has 217 rooms, including 2 top-floor suites, which get fantastic views across the lake towards Cologne cathedral. The rooms are friendly and modern with spacious bathrooms with rain shower. In all rooms you have a Nespresso machine and tea and coffee making facilities available. The beds are with comfortable high mattresses. In our modern restaurant we serve international and regional kitchen.Early bird breakfast and late riser breakfast on the weekend is available. There's also a gym, complete with steam bath and sauna. ... more   less 
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Also Known As:
Nh Hotel Cologne
Media Park Nh Hotel

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