I've been lucky enough to stay at the Excelsior on business before and was lucky to be able to stay again. Drove in from Berlin and fretted about how to get rid of my rental car, finding where to drop it off etc. when the bellman says, "No problem. I'll take care of it for you!" My jaw dropped. A few questions later, he had the key and I was checked in. I called the rental car agency later and they reported the car was dropped and there were no problems. I made sure to tip the doorman but that's the service level I've experienced in the past, though this was a real time saver for me at the time.
As you can already imagine, the service was friendly, helpful and courteous as before. The suite was well furnished and I love their in-room beverage policy: drink for free! Water, juice, beer... very nice. Of course, I paid for it in the price of the room but it was well worth it!
I would like to say that there's lots of good restaurants in Koln, and I'm sure there are, but I ate at the Hans Stube and Taku and that was fine by me. The new wine bar was worth finding as well. The in-house restaurants are excellent both for business and informal dining. The wine cellar is amazing!
My only complaint was the Wifi, at $25 per day I chaffed a bit at paying that when free Wifi was readily available in restaurants and cafes nearby. I mentioned it to the staff and they indicated that the Wifi situation was the result of an old contract that would expire soon. Hopefully free Wifi for the guests will be the new norm in the future but if told that I have to go back to Koln then I will definitely be staying at the Excelsior. And, yes, Ok, I do know some of the staff on first name basis but that doesn't change my appreciation of their great service.
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- Also Known As:
- Excelsior Hotel Cologne