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“Best place in Koln”

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Excelsior Hotel Ernst
Ranked #2 of 260 Hotels in Cologne
Certificate of Excellence
Moscow, Russia
Level Contributor
130 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Best place in Koln”
Reviewed June 8, 2010

I've been lucky enough to stay at the Excelsior on business before and was lucky to be able to stay again. Drove in from Berlin and fretted about how to get rid of my rental car, finding where to drop it off etc. when the bellman says, "No problem. I'll take care of it for you!" My jaw dropped. A few questions later, he had the key and I was checked in. I called the rental car agency later and they reported the car was dropped and there were no problems. I made sure to tip the doorman but that's the service level I've experienced in the past, though this was a real time saver for me at the time.

As you can already imagine, the service was friendly, helpful and courteous as before. The suite was well furnished and I love their in-room beverage policy: drink for free! Water, juice, beer... very nice. Of course, I paid for it in the price of the room but it was well worth it!

I would like to say that there's lots of good restaurants in Koln, and I'm sure there are, but I ate at the Hans Stube and Taku and that was fine by me. The new wine bar was worth finding as well. The in-house restaurants are excellent both for business and informal dining. The wine cellar is amazing!

My only complaint was the Wifi, at $25 per day I chaffed a bit at paying that when free Wifi was readily available in restaurants and cafes nearby. I mentioned it to the staff and they indicated that the Wifi situation was the result of an old contract that would expire soon. Hopefully free Wifi for the guests will be the new norm in the future but if told that I have to go back to Koln then I will definitely be staying at the Excelsior. And, yes, Ok, I do know some of the staff on first name basis but that doesn't change my appreciation of their great service.

  • Stayed May 2010, traveled on business
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Helpful?
Thank yankabout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EHEMark, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, June 21, 2010
Dear Yankabout,

Thank you very much for your positive evaluation of our hotel on ´tripadvisor´.

We are glad to read that you appreciated the stay with us, particularly the culinary delights of our restaurants and the wine selection of our wine cellar.
We put great emphasize on the opinion of our guests. Therefore, we appreciate your comment concerning our Wifi policy. We will address this issue and reevaluate our future handling.

We hope to welcome you soon at the Excelsior Hotel Ernst.

On behalf of the Excelsior Hotel Ernst Team

Wilhelm Luxem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,189 reviews from our community

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Rating summary
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English first
Stuttgart, Germany
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 7, 2010

Two friends and I booked at this hotel during Karnival in Koln (Cologne) 2010. We booked a room for three people and an extra bed was set up in the room upon arrival. This hotel is located in the center of town right around from the train station. The Excelsior Hotel Ernst is the ideal location! The room was very nice and the bathroom beautiful and clean. The mini bar includes free water, beer, and juice and the staff kept it well stocked. The hotel itself is beautiful and feels welcoming.

Our stay included breakfast, so we had breakfast almost every morning. Breakfast was what you would find at any upscale European hotel. However, we ordered mostly omelets and the staff prepared anyway we requested. I found the staff to be overly friendly and extremely helpful.

Also, if you’re heading to this hotel for Karnival, ask for a room that faces the street so you can see the parade from your room. We just happen to get lucky and watched most of the parade from your room windows.

  • Stayed February 2010, traveled with friends
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Helpful?
Thank Pieface2028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EHEMark, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, June 21, 2010
Dear voyager,

Thank you very much for evaluating our hotel on this site. We are glad to read that you had a pleasant stay with us and enjoyed the Carnival parade in Cologne. We attach great importance to the opinion of our guests. From that we take our aspiration to guarantee a consistently high level of service. Therefore, we are especially happy about your choice of the Excelsior Hotel Ernst as “ideal location” to stay in Cologne.

We are looking forward to welcoming you again at the Excelsior Hotel Ernst.

On behalf of the Excelsior Hotel Ernst Team

Wilhelm Luxem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 3, 2010

A lovely experience. Room was huge, service perfect, atmosphere wonderful. All in the shadow of the Kölner Dom. A must for a romantic getaway. Actually a very good deal for the money, although it is not inexpensive.

The downstairs bar is great -- very cozy. Buffet breakfast was totally amazing. Perhaps the nicest hotel I've ever been in.

  • Stayed June 2009, traveled as a couple
    • Value
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Helpful?
Thank bonnlieber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EHEMark, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, June 10, 2010
Dear voyager,

Thank you very much for taking your time to evaluate our hotel on tripadvisor.

We are glad to read that you appreciated the stay with us, especially the design of our rooms with a romantic view of the Kölner Dom.

Your evaluation is a wonderful motivation for our employees to guarantee a consistently high level of service. Therefore, we are very happy about your positive comments.

We are looking forward to welcoming you again at the Excelsior Hotel Ernst.

On behalf of the Excelsior Hotel Ernst Team
Wilhelm Luxem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 19, 2010

Got an upgrade as a LHW club member. For only 50 euro' s a night extra I was offerd a suite onthe second floor with three balconies and dirct view on Dome.
Service perfect, breakfast expensive but excellent. The only place to stay in Cologne.

  • Stayed May 2010, traveled solo
    • Value
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Helpful?
Thank amsterdamrobert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EHEMark, Geschäftsführer at Excelsior Hotel Ernst, responded to this review, June 10, 2010
Dear voyager,

Thank you very much for taking your time to evaluate our hotel on this site.

We are glad to read that you enjoyed your stay at our hotel. We put great emphasis on the opinion of our guests. From that we take our aspiration to guarantee a consistently high level of service. Therefore, we are especially happy about your choice of the Excelsior Hotel Ernst as "the only place to stay in Cologne".

We are looking forward to welcoming you soon again.

On behalf of the Excelsior Hotel Ernst team
Wilhelm Luxem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wayne, New Jersey
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 13, 2010

we had a belated honeymoon, being we married in December and we decided to goto Paris, Cologne Germany and Amsterdam... we JUST got back. trip was from march29-april 6...
we were on somewhat of a budget being we are traveling to so many cities yet we wanted quality!
this hotel was PERFECT for that! Great Price, Location and Room for a Petit Price... well, compared to some of the other hotels!
we had a garden room (which was quiet but not really a garden but cute none the less).
the room was HUGE and had great space for our stuff. big bathroom and jet tub in the superior room. it's an older hotel so it's not perfect and plush but for the price and free mini bar, spa & location it was really amazing! you are literally right next to the Dom Cathedral! you can trip over it as you are walking out of this hotel. . . it's an amazing site to see.

you can walk to EVERYTHING from this hotel. . .
Cologne, aka Koln is a GREAT city with loads of things to do for young couples and people of all ages really. beer gardens, bars, chocolate museum, GREAT RESTAURANTS AND FOOD. . .
we LOVED this part of our trip a lot!
the people at the hotel gave us great recommendations for food, shopping and sightseeing.
over all, this hotel was GREAT... staff was EXTREMELY HELPFUL and kind. . . and rooms were clean, cute and beds...VERY COMFY!
A RATING!!!

  • Stayed April 2010, traveled as a couple
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Helpful?
Thank SINGSTHESONGS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed March 4, 2010

From stepping onto the red carpet, to the check in and the receptionist taking us up to our room and showing us around, to the night porter asking id we would like an early morning call when we arrived back in at 3am, breakfast maitre'd and waiting staff the service in this hotel is superb, not over board and not pushy just right.
The Bang and Olsen TV looked a little out of place in a room that is quite traditional, the bathroom was huge, granite and marble with a fantastic bath tub and shower. Very nice toiletries too, lovely bath robes and best hotel slippers i've had
The overall service is second to none, The free mini bar did only contain plane, fizzy and flavoured water, beer and juices, but when was asked for more water it were refilled immediatly.

  • Stayed July 2009, traveled as a couple
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Helpful?
Thank UK_Baldrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
2 reviews
Reviewed February 5, 2010

By far, the best service I have ever had in Europe. Everyone from the front desk, to the concierge to the housekeeping were friendly, professional and extremely efficient. The hotel is in a perfect location, overlooking the Dom (Cathedral) and very close to some great shopping. Everything you need is in walking distance.

Make sure you check out the Gaffel am Dom - adjacent to the hotel, I went there every day!

  • Stayed December 2009, traveled solo
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Sham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excelsior Hotel Ernst

Property: Excelsior Hotel Ernst
Address: Trankgasse 1 - 5, 50667 Cologne, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Luxury Hotel in Cologne
#2 Romantic Hotel in Cologne
#3 Family Hotel in Cologne
#3 Business Hotel in Cologne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Excelsior Hotel Ernst 5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Excelsior Hotel Cologne

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