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“Above and beyond!!!”

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Excelsior Hotel Ernst
Ranked #2 of 263 Hotels in Cologne
Certificate of Excellence
Reviewed August 23, 2014

"Excelsior" can be defined as 'superior'; for us, the term was the equivalent of 'perfection'! For me, every travel experience is determined by our interaction with "people" and the staff at The Excelsior exemplify - "customer service". From our welcome by Luciano at the train station to our greeting by Sabrina at check-in through our daily interactions with Concierge and other staff to our send-off by Patrick, the employees of the Excelsior - excel.
A week at the Excelsior was destined to be a delight until I ended up having emergency surgery in a local hospital... It was bad enough that I couldn't enjoy our beautiful room for 3 of the 6 nights but my sadness was made better when a beautiful bouquet, from the staff, arrived in my hospital room; the Excelsior cared for my husband while hospital staff cared for me.
Our room was beautiful, the location - perfect and the staff - exceptional!

Room Tip: Top level/6th floor 'just' reopened following extensive remodeling. BEAUTIFUL rooms!
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  • Stayed: August 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank livs2eat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this reviewResponded August 27, 2014

Dear livs2eat,

Thank you for your compliments regarding your stay and our Team. It will be a great pleasure for me to forward your compliments them. The entire Team is the heart and soul of our hotel and it is a huge motivation for us to know that our guests feel welcome and enjoying the Excelsior experience. We feel sorry that your visit of Cologne has been interrupted through your emergency surgery and we all hope that you recovered meanwhile.

So, thank you again for your lovely comment and we are looking very much forward to your next stay with us.

Sincerely,

Henning Matthiesen
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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346 - 352 of 1,296 reviews

Reviewed August 21, 2014

The location is great next to the main train station (200m) and front of the Cathedral. There are many pubs and restaurants in the neighborhood.

The restaurant is very good. The room was very cozy and comfortable and I was quite satisfied overall. The bed was very comfortable albeit a bit small.

THE WIFI WAS PAID AND DIDN'T WORK VERY WELL.

  • Stayed: June 2014, traveled with friends
    • Location
    • Sleep Quality
    • Service
Thank MarcosCaseiro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this reviewResponded August 27, 2014

Dear MarcosCaseiro,

Thank you for visiting the Excelsior Hotel Ernst and for taking the time to leave a comment on Tripadvisor.

We are delighted to read that you enjoyed your stay with us. Regarding you advise with the Internet I am pleased to inform you that we will provide WiFi free of charge for all mobile advices in the nearest future.

We hope to welcome you back very soon and to present all renewals at the Excelsior Hotel Ernst to you.

With best regards,

Henning Matthiesen
Managing Director

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Reviewed August 20, 2014

The location of Hotel Ernst is excellent and the restaurant and lobby are comfortable and elegant. The room was very cozy and comfortable and I was quite satisfied overall. The bed was very comfortable albeit a bit small.

The only issues I had were that I arrived quite early and understandably the room wasn't ready. I waited a few hours for the room and it was ready exactly at the time they told me (oddly coincidental as this was exactly the listed check-in time for the hotel). Also, the internet is quite expensive and not very strong which nowadays is a rarity in high end hotels. I was asked to provide feedback by email after my stay and when I mentioned this it was strongly defended by the manager in his reply which I found a bit out of touch.

Overall lovely though and I would stay there again.

  • Stayed: November 2013, traveled solo
    • Location
    • Rooms
    • Service
Thank JLM235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this reviewResponded August 27, 2014

Dear JLM235,

Thank you very much for your comment regarding your stay with us in November 2013.

We appreciate that you took the time to share your expressions with us and I would like to apologize for the inconveniences regarding the check-in time and the Internet. Please be assured that it was not our intention to defend orurself against your Feedback via email.

But we are glad to read that you are willing to visit us again and that you have beenn satisfied with our service and quality overall.

We are looking very much forward to your next trip to Cologne and to welcome you back at the Excelsior Hotel Ernst.

With best regards,

Henning Matthiesen
Managing Director

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Reviewed August 16, 2014

Can only concur that this is a brilliantly located hotel with delightful staff. The restaurant Hans Stube was the best food we had in Germany (albeit this is not saying a lot). We were sad that the restaurant Taku was closed for the annual holiday (first couple of weeks in August) as the menu looked right up our street. Only issue for us was the wifi was patchy - particularly in the bar area - which if you charge for it (which this hotel does) it should be first class.

  • Stayed: August 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Fleetcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this reviewResponded August 27, 2014

Dear Fleetcat,

Thank you very much for visiting the Excelsior Hotel Ernst and for sharing your impressions with us.

We are delighted to read that you enjoyed your stay with us and your visit of the Restaurant Hanse Stube. Regarding your advise of the wifi I would like to apologize for the inconveniences and assure you that we will check the connection at the bar.

We are hoping to welcome you again at our hotel in the not too distant future and hope you have the chance to try our east Asian restaurant taku.

With warm regards,

Henning Matthiesen
Managing Director

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Reviewed August 2, 2014

This is a huge old Grand Hotel that is kept in perfect condition. It is beautiful, elegant, and so big that it almost seems like a world of its own.

The public staves, including the lobby and the hallways, are vast, and there are all sorts of sitting rooms al,mover the place. The bar is great for late night dining and the breakfast was lavish. The bathrooms are luxurious.

  • Stayed: July 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Stee E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this reviewResponded August 26, 2014

Dear Stee E,

Thank you for your generous rating and for taking the time to share your expressions with us. We are glad to read that you have been overall pleased with our service and quality.
It is a pleasure to forward your wonderful comment to our entire team because it means a great motivation to all of them.

We are looking forward to welcome you again in the not too distant future and to present all renewals to you.

Sincerely,

Henning Matthiesen
Managing Director

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Reviewed July 29, 2014

A true 5 star hotel - impressive rooms, superb service and with a location second to none. The staff were attentive but not overbearing and it is a wonderful base to explore the city. We had a double room and it had everything you want ; the bed was really comfortable.

We spent each night relaxing in the piano bar - a great location though with prices to match. The beer is great but at 4 euros for 0.2 litres !!!! Best to sip it slowly!

All in all a top rate hotel in an excellent city

  • Stayed: July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Cricketdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this reviewResponded August 26, 2014

Dear Cricketdad,

First I would like to thank you for your stay at the Excelsior Hotel Ernst.

We are glad that you took the time to give us a constructive feedback and for your generous rating.

Please be assured that we are taking your feedback very seriously and take it as a chance to improve ourselves every day. It is a great pleasure for us to read that you enjoyed your stay and that you felt comfortable with us.

We are looking very much forward to your next visit of Cologne and the Excelsior Hotel Ernst.

With best regards

Henning Matthiesen
Managing Director

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Reviewed July 26, 2014

Despite my last review's complaints about the WiFi we chose to stay here again because the Hotel itself is so good. The WiFi this time worked perfectly but is still chargeable which is a pet hate of mine in this day and age but to balance it out the minibar is free !!

This really is a great Hotel. Perfectly situated 1 minute from the train station and just across the road from the magnificent Dom cathedral.

I cannot fault the staff, they really are exceptional with special praise for the Concierge. Nothing is too much trouble and they organised everything we needed without any drama.

I think that next time we stay I'll try and get a rate with breakfast included. The buffet breakfast is excellent but fairly expensive especially when teenage son barely eats !!!

Many hotels claim to be 5 stars but not all achieve it on a daily basis.......The Excelsior Hotel Ernst certainly does.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Service
Thank Phil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExcelsiorKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this reviewResponded August 26, 2014

Dear Phil G,

Thank you again for visiting the Excelsior Hotel Ernst and for sharing your expressions with us.

Regarding your advice of the free WiFi I am pleased to inform you that we will implement a SuitePad in every room this year. This SuitePad is a kind of tablet PC and informs you and all guests about news of the Excelsior Hotel Ernst and the destination Cologne. With this SuitePad it is also possible to use the Internet for checking mails etc. Due to this implementation we are also planning to provide WiFi to all mobile devices free of charge.

And please just talk to our wonderful ladies at the reservations department about your next stay with us. They will love to help you to find a rate including the breakfast and to make sure that your next visit of the Excelsior Hotel Ernst is going to be planned perfectly.

We are looking forward to welcome you again in the not too distant future and to present all renewals to you.

With best regards

Henning Matthiesen
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Excelsior Hotel Ernst

Address: Trankgasse 1 - 5, 50667 Cologne, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Luxury Hotel in Cologne
#2 Family Hotel in Cologne
#2 Romantic Hotel in Cologne
#3 Business Hotel in Cologne
Price Range: $200 - $504 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excelsior Hotel Ernst 5*
Number of rooms: 137
Reservation Options:
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Also Known As:
Excelsior Hotel Cologne

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