"Excelsior" can be defined as 'superior'; for us, the term was the equivalent of 'perfection'! For me, every travel experience is determined by our interaction with "people" and the staff at The Excelsior exemplify - "customer service". From our welcome by Luciano at the train station to our greeting by Sabrina at check-in through our daily interactions with Concierge and other staff to our send-off by Patrick, the employees of the Excelsior - excel.
A week at the Excelsior was destined to be a delight until I ended up having emergency surgery in a local hospital... It was bad enough that I couldn't enjoy our beautiful room for 3 of the 6 nights but my sadness was made better when a beautiful bouquet, from the staff, arrived in my hospital room; the Excelsior cared for my husband while hospital staff cared for me.
Our room was beautiful, the location - perfect and the staff - exceptional!
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- Also Known As:
- Excelsior Hotel Cologne