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“Heaven”

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Excelsior Hotel Ernst
Ranked #2 of 263 Hotels in Cologne
Certificate of Excellence
Reviewed June 7, 2012

This is one of the best hotel I stayed in.Great location( the main train station is just around the corner, taxi to airport costs 23 euros), wonderful service(staff knocks on the door to remind you of sauna etc.), good night's sleep, breakfast is very rich, 5-6 daily newspaper.This hotel has high style and elegance.
I was on a business trip and was very tired, but when I came into the room, I felt like I was in heaven, not missing home as I usually do on business trips.I had single room, but it was very comfortble. Quiet and clean place. Reproduction of Picasso on the wall was beautiful (I took a picture of it) and of course, I visited The Ludvig Museum, which is very close. Hotel is very close to The Cathedral, and the main Hohe street.

  • Stayed: November 2011, traveled on business
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Thank OljaExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this reviewResponded June 15, 2012

Dear OljaExplorer,

Thank you for your positive comment on the Excelsior Hotel Ernst.

We are delighted to read that you have been pleased with our services and facilities. Your feedback is most encouraging in our quest for quality and highest standards of service.

Looking forward to welcoming you again at our hotel in the not too distant future we remain

for the Excelsior Hotel Ernst team,

Wilhelm Luxem
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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547 - 553 of 1,249 reviews

Reviewed May 29, 2012

The hotel staff really go out of their way to help you on arrival. Staff ring the doorbell to see if you want your beds turning down. The minibar is totally free and is replenished daily, it's beer and soft drinks. We had separate washbasins in our room. The toiletries are a bit rubbish but the breakfasts make up for that. The food was lovely, huge amount of choice and everything very fresh.
The air con wasn't that great and they couldn't make it any cooler (temperatures outside were 24-26C). They had given out all their fans and were very apologetic about this.
After checking out, we left our bags to collect after we'd been up the cathedral tower. Upon return we were no longer treated like esteemed guests as had been the case all along (we stayed 3 nights) and instead we were treated like dirt off the street. Sadly this left a lasting impression.

Room Tip: A room overlooking the courtyard will be cooler.
See more room tips
  • Stayed: May 2012, traveled with family
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Thank jakradice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this reviewResponded June 4, 2012

Dear Guest,

Thank you for taking the time to comment on the Excelsior Hotel Ernst.

We are delighted to read that you have been pleased with our services and facilities. We regret that we could not reach all your expectations and sincerely hope you accept our apologies for the inconveniences caused. We take your feedback very seriously and will introduce the necessary steps to rectify the problem. Please be assured that our attention is continuously turned to details as well as quality and we hope we can regain your trust again.

Looking forward to welcoming you again at our hotel in the not too distant future I remain

For the Excelsior Hotel Ernst team,

Wilhelm Luxem
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2012

Big thanks go out to all of he staff at the Excelsior for making our stay so wonderful.

After booking via another travel website, I had emailed the hotel ahead of our stay and cheekily asked if it would be possible to have a room with a Cathedral view as we were celebrating a birthday during our stay. They replied and said they would do their best but understandably couldn't make any promises.

Upon checking in, the receptionist wished my other half a happy birthday and we were both shocked to find that the hotel had not only arranged a room with a cathedral view (which was stunning) - we were given a top floor suite! Later in the day a member of the staff dropped off a complimentary bottle of champagne too. These little touches made our stay extra special.

We only stayed for 1 night and so didn't have time to explore all that the hotel has to offer, but the buffet breakfast was lovely. The minibar in the hotel was stocked with complimentary drinks. The staff were all faultless throughout our stay and the hotel itself was spotless.

The location is superb. Literally right next to the Cathedral and a minute's walk to the main train station (15 minutes to the airport). Many other attractions are within walking distance.

We are both looking forward to coming back to Cologne and will definitely be staying here again.

  • Stayed: May 2012, traveled as a couple
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2  Thank darossi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this reviewResponded June 4, 2012

Dear guest,

Thank you for your positive comment on the Excelsior Hotel Ernst.

It makes us proud that we could convince you with our service philosophy “Your individuality is our excellence”. To all our staff it is priority to make our guests feel at home as much as possible and that is why we go for the extra step.

We hope to welcome you again at the Excelsior Hotel Ernst.

For the Excelsior Hotel Ernst team,

Wilhelm Luxem
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2012

Fantastic hotel, so central for everything, 5 mins from the train station. Staff were outstanding, all so friendly, was given an upgrade due to my birthday, the hotel is full of charm and old school glamour, the piano bar and courtyard are so relaxing and beautiful.
Free mini bar stocked daily, breakfast - great selection with eggs made to order.
Fabulous concierge service to guide on where to go and what to see.
Already planning a trip with family for the Xmas market and can't wait to share this fab experience with my family
You must book, you will not be disappointed!!

Room Tip: Go for a suite with a view of the amazing Dom Cathedral
See more room tips
  • Stayed: May 2012, traveled as a couple
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Thank 860karenm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this reviewResponded June 4, 2012

Dear Karen,

Thank you for your positive comment on the Excelsior Hotel Ernst.
It is great to read that we could surprise you not only with our excellent location next to the Cathedral and the fantastic view but also with the design of the Excelsior Hotel Ernst according to the motto “tradition and innovation”. We are happy that you had such a pleasant stay in Cologne and the Excelsior Hotel Ernst.

We are looking forward to welcoming you again for the Christmas market season.

For the Excelsior Hotel Ernst team,

Wilhelm Luxem
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2012

This hotel is very well located, near the station and to the Dom. Staff is extremely helpful, Rooms are spacious and very well decorated. There´s a free mini bar, which is also very convenient. I definetely recommend it.

  • Stayed: May 2012, traveled as a couple
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Thank Adriana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this reviewResponded June 4, 2012

Dear Adriana,

Thank you for your comment on the Excelsior Hotel Ernst.

It makes us proud that we could convince you with our service philosophy. Your feedback is most encouraging in our quest for quality and highest standards of service.

We hope to welcome you again at our hotel.

For the Excelsior Hotel Ernst team,

Wilhelm Luxem
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2012

The location and beautiful rooms of the Excelsior Hotel Ernst warrant a high rating in themselves. The Dom of Cologne is opposite the hotel and all the main attractions like the Altstadt (Old Town) are really close. Our room was huge and decorated with high quality materials and furnishings.

But what really makes this hotel stand out compared to other five star hotels, is its outstanding personal service. At check in we were greeted very friendly, at breakfast the waitresses were extremely helpful and the doormen greeted us every time we entered the hotel. Its personal service concept is deeply rooted in its dna. E.g. at other hotels you get your orange juice from the buffet, here you order a fresh orange juice which is delivered promptly and with a smile (or a double espresso, or scrambled eggs).

The hotel pays special attention to children: there was a little toy rabbit waiting at our daughters pillow and fifteen minutes after our arrival roomservice brought a fresh warm muffin and apple juice. Service at its best!

The breakfast itself was excellent. The choice was not only large, but also of a very high quality: where else do you get fresh raspberriess and blue berries? We were happy the breakfast was included in our roomrate because the regular rate for breakfast is a steep EUR 31 per person. If you like to have breakfast outside the hotel, next to the hotel is a nice bakery.

The only small negative about the hotel was that although the airconditioning was working at full capacity, the room remained relatively warm.

Opposite the hotel there is the Dom parking garage (EUR 18 /day): very convenient. If you ask the hotel to park your car, they charge EUR 24,50/day). The Hauptbahnhof is very close to the hotel, so if you arrive by train, it's less than a five minute walk.

We climbed the Dom for the nice view (but if you stay on the ground, the cathedral itself is astonishing) visited the Altstad and went to the Chocolate museum. This a lovely museum if you like chocolate and because it is sponsored by Lindt, it is very professional. Our daughter loved the "make your own chocolate bar" experience. The museum is a 20 minute walk along the Rhine river. We also visited the Ludwig museum wich has some nice works of Picasso. But Cologne is also very relaxed with all its big squares that are filled with people when the sun is shining.

We had a great time in Cologne and there is only one word to sum up our experience at the Excelsior Hotel Ernst: "superb"

  • Stayed: May 2012, traveled with family
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Thank TripleDutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this reviewResponded June 4, 2012

Dear Guest,

Thank you for your positive and detailed comment on the Excelsior Hotel Ernst.

We are delighted to read that you have been pleased with our services and facilities and have forwarded your kind comments about our staff to the employees. Your feedback is most encouraging in our quest for quality and highest standards of service.

Looking forward to welcoming you again at our hotel in the not too distant future we remain

for the Excelsior Hotel Ernst team,

Wilhelm Luxem
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2012

The hotel is an easy walk from the railway station. Staff were friendly and professional throughout our entire three day stay. The room was large and attractively furnished with a very comfortable bed. The bathroom was large with an excellent shower and a separate bath. The free mini-bar was restocked each day. Television choices were excellent and included English language channels beyond the usual News channels. Internet was good but there was a charge.

  • Stayed: April 2012, traveled as a couple
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Thank Eric_and_Dora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EHEKoeln, Geschäftsführer at Excelsior Hotel Ernst, responded to this reviewResponded June 4, 2012

Dear Eric and Dora,

Thank you very much for taking time to evaluate the Excelsior Hotel Ernst on this portal.

We are very proud to read that you appreciated our service quality and enjoyed your stay at the Excelsior Hotel Ernst. We put great emphasis on the opinion of our guests to guarantee a consistently high level of service.

We are looking forward to welcoming you again soon.

For the Excelsior Hotel Ernst team,

Wilhelm Luxem
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Excelsior Hotel Ernst

Address: Trankgasse 1 - 5, 50667 Cologne, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Cologne > Altstadt-Nord
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#1 Luxury Hotel in Cologne
#2 Romantic Hotel in Cologne
#2 Family Hotel in Cologne
#3 Business Hotel in Cologne
Price Range: $197 - $639 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Excelsior Hotel Ernst 5*
Number of rooms: 137
Reservation Options:
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Also Known As:
Excelsior Hotel Cologne

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