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All reviews glass elevator great hotel minute walk deluxe room shopping area quality hotel breakfast buffet hotel bar in december business trip mini bar main shopping visit the christmas markets nice breakfast central location modern hotel train station
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Reviewed August 30, 2016 via mobile

We booked through booking.com and the final bill ended up being 100 euro more than quoted. The concierge was very pleasant about it and said this happens a lot with bookings through that site. Book through the hotel directly for the best deal. Breakfast was 25 euro per person extra and the parking 25 euro, taxes were also added.
Other than that the rooms were well appointed and modern. The staff directed us to an excellent restaurant and loaned us an umbrella. Beds were comfortable and pillows soft. There was a bath in the well appointed bathroom. We had a view facing the Dom which looked magnificent at dawn.

Date of stay: August 2016
Trip type: Traveled as a couple
Thank Louise M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sonja P, Training & Quality Manager at Pullman Cologne, responded to this reviewResponded September 3, 2016

Dear Louise M,

thanks for reviewing your stay at the Pullman Cologne and for the recommendation to book directly with us.

We are happy to read that we could meet your expectations regarding the room, the bed and our staff and look alreday forward to welcoming you back in the future.

Greetings from Cologne

Sonja Pohl
Training & Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2016

We stayed here to visit the Christmas markets in December and this hotel blew us away! If I could award more than 5 stars I would. We booked an executive room which was amazing, I emailed ahead and asked for a corner room with a balcony and this was luckily honored at check-in. We even had a view of the Cathedral! The room was so luxurious, from the carpets down to the finishing touches of a little lullaby being played by pulling a cord at the side of the bed. The bathroom was clean and incredibly modern with an amazing selection of toiletries and the open shower meant you could shower looking out at the fantastic views of Cologne! The Nespresso machine was also a nice added touch. Our package included a free mini bar, which was topped up every day during our 3 night stay (even the Sekt!), it also included breakfast which was the best breakfast I have ever seen in a hotel. The choice was exceptional and well worth including it in the room price. The wellness area was just big enough to enjoy the warmth of the sauna after visiting the chilly markets. Without doubt I would highly recommend this hotel und auf Deutsch: Wundervoll, freue mich schon darauf wiederzukommen!!

Date of stay: December 2015
1  Thank Avenue_du_Pastis
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sonja P, Training & Quality Manager at Pullman Cologne, responded to this reviewResponded August 27, 2016

Dear Avenue_du_Pastis,

it is a great honour to receive your nice words and your compliments. At the Pullman Cologne we do much efforts to satisfy our guests and I am sure that your feedback will confirm our team members that we are "on the right way".

Thank you so much for taking the time and sharing your experience in this detailed way here on Tripadvisor.

Let me close as you did: "Wundervoll, wir freuen uns, wenn Sie wiederkommen!"

Greetings from Cologne

Sonja Pohl
Training & Quality Manager

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Reviewed August 14, 2016

Almost every year we stay in Pullman Koln to go shopping. This time we had a suite with views on the Dom. Room and bed are fantastic. Breakfast is great. Staff are friendly.
Individual AC works fantastic.
Confirmed quality also in 2016.

Date of stay: July 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank JurgenVD
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sonja P, Training & Quality Manager at Pullman Cologne, responded to this reviewResponded August 27, 2016

Dear JurgenVD,

thanks for choosing the Pullman hotel for your shopping trip in Cologne and for posting your compliments here on Tripadvisor.

It is nice to read your nice words and getting 5 points from you :-)

Best regards from Cologne and we all look forward to welcming you back with us in 2017

Sonja Pohl
Training & Quality Manager

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Reviewed August 11, 2016

Have stayed here a number of times and again, can't really fault it. Great location, near to transport and lots of places to eat, shop, drink etc etc. Breakfast is a very good international buffet which sets you up for the day. The honey is grown on the roof of the hotel!

Room tip: Rooms that face West get really warm in the summer afternoons - I choose East always.
Date of stay: September 2015
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Southcoasters
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sonja P, Training & Quality Manager at Pullman Cologne, responded to this reviewResponded August 27, 2016

Dear Southcoasters,

thanks for being our guest for several times and for sharing your experience here on Tripadvisor now.

It´s noce for all of us to get to know that you are happy with the hotel and especially with the location and the breakfast buffet.

Greetings from Cologne

Sonja Pohl
Training & Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 6, 2016

Great hotel, staff very helpful and welcoming. Room very nice with well appointed bathroom. Good location, only 15 minute stroll from the dom. Attention from the manager and staff really made us feel special. Will stay here again. Highly recommended

Date of stay: August 2016
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Craig_Jayne
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Sonja P, Training & Quality Manager at Pullman Cologne, responded to this reviewResponded August 10, 2016

Dear Craig_Jayne,
me and the team are proud to read your nice words and your recommendation of the Pullman Cologne.

We all look forward to welcoming you back with us at the Rhine.

Kind regards

Sonja Pohl
Training & Quality Manager

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