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Pullman Cologne
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Reviews (1,908)
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Reviewed July 13, 2014

The Hotel has an excellent location, just minutes from the shops and a 15-20m walk from the station and the Dom.

Although my 11th floor room was small, it was very well fitted out. I particularly enjoyed the comfortable bed, the Nespresso coffee machine, and the excellent walk-in shower. My platinum Accor membership was recognised at check-in and all the benefits delivered efficiently.

The breakfast buffet choice was excellent although it took a long time before coffee was brought to the table. In the bar I again felt like the invisible man as my order was ages in the taking and then it was subsequently forgotten so I had to track someone down to follow it up. The most disappointing service was from housekeeping - the tamper seals on the shower gel and shampoos were broken suggesting these had been used by previous guests (yuk) and then at 1045am, and despite having fixed the 'do not disturb' sign on the door, the housekeeper was knocking suggesting that I needed to check-out. I pointed out the sign on the door and the fact that the Hotel's check-out time was 12 noon and she eventually left me in peace.

So all in all a good location and a comfortable property, but one where service failings pulled down my overall satisfaction with this stay.

  • Stayed: July 2014, traveled solo
    • Sleep Quality
    • Rooms
    • Service
1  Thank tint7003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeroen M, Manager at Pullman Cologne, responded to this reviewResponded July 14, 2014

Dear tint7003,

Thank you for taking the time to tell us about your recent stay here with us, at the Pullman Cologne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Pullman Cologne, we strive to provide an outstanding service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem to the teams, preventing any future occurrence.


With kind regards,


Jeroen Mollé
Director of Operations

Pullman Cologne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2014 via mobile

Perfect location near the main inner city shopping streets Ehrenstrasse, Schildergasse, Breite Strasse. There are lots of galleries in this neigbourhood (Galerie Klaus Benden, to name a great one). The hotel has wonderful beds, a very nice bar/restaurant George M, whicj has a beautiful view towards the Kölner Dom.
The reception staff are always highly professional, helpful and knowledgeable (we stay here several times each year, the staff never disappoints).
Their breakfast has a lot of organic choices and is very diverse.
I can highly recommend this great innercity hotel for shorter as well as longer visits.

Stayed: July 2014, traveled as a couple
1  Thank TrippinThom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeroen M, Manager at Pullman Cologne, responded to this reviewResponded July 10, 2014

Dear TrippinThom,

many thanks for your nice feedback from your recent stay here with us.

It is very nice to hear that you not only visited our restaurant on the 12th floor, but also enjoyed the organic food at our breakfast buffet.

Looking forward to welcome you again in not too distant future!

With kind regards,


Jeroen Mollé
Director of Operations

Pullman Cologne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2014

This is a nice hotel in a great location just 10 minutes walk to the main Cathedral square. The location is simply perfect if you are working in Cologne for a few days. The building has been renovated recently and is nice and modern.

Rooms are spacious and practical with a working space desk and plenty of light. Beds are also comfortable. Breakfast is of good range and quality, better than I have seen elsewhere.

Wifi is relatively slow during the day, makes downloading files somewhat slower than an average hotel wifi.

If you are an International traveler and used to having water ready in your room, be sure to buy your own water and bring in. Minibar will set you back EUR4 per bottle of water.

Room Tip: Not roadside, but Cathedral facing.
  • Stayed: July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank kangelini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeroen M, Manager at Pullman Cologne, responded to this reviewResponded July 10, 2014

Dear kangelini,

many thanks for your comments on your last stay in Cologne.

I do hope you have seen the complimentary bottle of Evian water in the room for our guests, which we provide in every room. The smaller bottles Vio from the MiniBar will be charged to our guests.

Hopefully we see each other again on your next business trip to Cologne.


With kind regards,


Jeroen Mollé
Director of Operations

Pullman Cologne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2014

This is a great hotel! Central location. Clean, great views from our room to the cathedral. Spectacular views from the 12th floor lounge. Don't miss a visit to the bathrooms next to the lounge! The breakfast buffet was first class! The room was comfortable and we were provided with more toiletries than we could possibly use. Easy walk to the cathedral and old center of town.

Room Tip: Ask for a room with a view of the cathedral. Spectacular views at night!
  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Carla K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeroen M, Geschäftsführer at Pullman Cologne, responded to this reviewResponded July 3, 2014

Dear Karla K.,

thank you so much for this wonderful comments on the Pullman Cologne.

We hope to see you back in Cologne some time!

Best regards

Rolf Slickers
General Manager

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Reviewed June 26, 2014

Stayed three nights for a conference at this hotel. Room and facilities all very good.
Hotel is in good location just 15 minutes walk from Cathedral and train station. Also lots of decent restaurants close by.
Staff all friendly and helpful. Breakfast has a very extensive range. The conference lunches they served were very nice and were complemented by many of the delegates, especially some very tender pork loin and ravioli.
Apart from some noise at night from the plumbing in the room I was in, hard to find any other fault.

Stayed: June 2014, traveled on business
Thank MarkRSal61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeroen M, Manager at Pullman Cologne, responded to this reviewResponded June 27, 2014

Dear MarkRSal61,

We very much appreciate your comments regarding your stay at the Pullman Cologne. It is always a pleasure to receive positive feedback.

We hope your next visit will be as pleasant as the previous one and are looking forward to welcome you again in not too distant future.

With kindest regards,


Jeroen Mollé

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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