I have turned up at 1230 and the guy at reception told me my room wasn't ready because I was "too early". Since when you blame a customer who turned up well after the check in time? The young lady at reception in the afternoon was extremely unfriendly when I have asked how to use their wifi. The icing on the cake was the night shift guy though - I think his name was Anderle. When I returned to the hotel I have asked for the key of room 223 (I was actually in room 233 but I have mismatched the numbers) Because of this he treated me like a retard - he said there wasn't such a room and instead of looking on their system for my name he insisted my key wasn't there. When he finally found it he threw it at me like I was the worst criminal ever. Guys if you don't have any soft skills you should change career. I will have to travel to Cologne regularly for at least the next 12 months but I will NOT stay there ever again. Shame on you!
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- Also Known As:
- Central Hotel Cologne