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“Tired room, very average hotel”

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TRYP by Wyndham Koeln City Centre
Ranked #45 of 261 Hotels in Cologne
Cornwall,UK
Level Contributor
314 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
“Tired room, very average hotel”
Reviewed March 7, 2013

We stayed here for one night. The room had badly marked walls in several places and the sink had a large crack in it. Certainly not up to a Premier Inn standard in the UK.
very slow bar service and a dreadful evening meal buffet.
I would look for somewhere better if staying in Cologne again. No way is it a 4 star hotel.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Badcat110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
igottschlich, Manager at TRYP by Wyndham Koeln City Centre, responded to this review, March 11, 2013
Dear Badcat110,

Thank you for choosing to stay here in the Grand City Hotel Köln Zentrum recently and I am terribly sorry to read that you were completly unsatisfied with our service.
I would welcome the opportunity to liaise with you in person. I can be reached at aeichler@eurotels at any time. I look forward to hearing from you soon.

Warmest regards
Your Guest Service Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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511 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
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Reading, UK
Level Contributor
151 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed February 19, 2013

A very good hotel, perhaps nothing really especial, but everything was done with efficiency and willingness. Breakfast is particularly good. The bathrooms are a little tired, at least in ours, and the sink looked as if it had been badly cracked for some time. This really needs to be fixed soon. We had two beds shoved together with single duvets on each. This does not really make a double bed, especially when the beds can come apart at the join!
Otherwise, this was an excellent hotel, really good location, convenient for the station but no noise, abd easy walking to the Dom and then on if needed.. Breslauer Platz UBahn is almost outside. Find a cheaper "streifenkarten" ticket in the Dom UBahn.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pisumcorporum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
igottschlich, Manager at TRYP by Wyndham Koeln City Centre, responded to this review, February 24, 2013
Dear pisumcorporum,

Thank you for choosing the Grand City HOtel Köln Zentrum for your recent stay and thank you also for your very valuable feedback. We are glad that you have enjoyed your stay with us and we hope to see you again on the next visit.
Kind regards
Your Guest Service Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
1 review
Reviewed February 6, 2013

I had the occasion to stay in this hotel for 3 days, the last week and it was really a pleasure. Small room but very warm and pleasant, nice personal and very delicious food. The fact which impressed me a lot was the high standard of cleaning. In comparison with my last stay in 2012, now the room really looked as cleaned by professionists. When I arrived, room was clean, and also during my stay. In one of the days housekeeping knocked my door to ask if I want service and I asked if this is possible while I'm staying in the room. The housekeeping team (because it was a young couple) accepted. I stared at them in those 10 minutes while they cleaned the room and I couldn't believe my eyes: they were moving so fast and good, one of them in bathroom and the other in bedroom. I really was surprised, because I didn't expected that such a small hotel has such experienced personal in housekeeping. After they finished, the housekeeping team was the one who said to me "Thank you!". After a short time, a nice lady knocked my door again and ask me to be assured that everything is ok in room, fresh towels and good cleaning. I find this amazing because this is how the standard grows. The only thing that I regret is that I couldn't let a tip bigger than 5Euro. Those guys really deserved more. Thank you a lot Grand City for making me feel like at home!

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
igottschlich, Manager at TRYP by Wyndham Koeln City Centre, responded to this review, February 13, 2013
Dear Richard r
Thank you for this wonderful feedback. We are delighted that you enjoyed your time here so much and all on the team say very heartfelt thank you! We look forward to hopefully welcoming you back in the Grand City Hotel Köln Zentrum soon.
Kind regards
Your Guest Service Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Odense, Denmark
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 16, 2013

I visited the hotel in connection to IMM fair in Cologne. The room was pre-booked, and therefore the price was double up on the real daily price for the hotel. We asked for room prices, pretending to be new guests and got an offer that was 50% off compared to what we were paying. Small rooms. Old and used bathrooms. Poor breakfest. Dont come for anything fancy, because it is not. Only it's location may be a decision factor. Don't confuse this, with the "real" grand city hotel (best western) just a block away.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gkev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
igottschlich, Manager at TRYP by Wyndham Koeln City Centre, responded to this review, February 13, 2013
Dear gkev,

Thank you for choosing to stay here in the Grand City Hotel Köln Zentrum recently and I am terribly sorry to read that you are not satisfied with your choice and did not experience the true Hotel experience. I use feedback such as yours to aid me when it comes to motivating and encouraging the team to perform to the highest level consistently. As I mentioned above I am terribly disappointed that you did not experience the true experience here and I would welcome the opportunity to liaise with you in person. I can be reached at aeichler@eurotels at any time. I look forward to hopefully hear from you.

Kind regards
Your Guest Service Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 20, 2012

This was a comfortable hotel in a nice location right by the Hauptbahnhof and close to much of what you'd want to see in Cologne. The breakfast was very nice, although the dining room is a bit small and crowded. The food was very good and the servers were very friendly and helpful.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
igottschlich, Manager at TRYP by Wyndham Koeln City Centre, responded to this review, February 13, 2013
Dear Paul B,

Thank you for choosing the Grand City Hotel Köln Zentrum for your recent stay and thank you also for your very valuable feedback. We are glad that you have enjoyed your stay with us and we hope to see you again on the next visit.
Kind regards
Your Guest Service Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 13, 2012 via mobile

I recently stayed here for three nights whilst visiting the Xmas markets. I shared a room with my mum and my grandma was in a room directly opposite ours which was much appreciated. The room was large, clean and well equipped, however the addition of tea making facilities would be a good. All the staff were very friendly and helpful and spoke good English. Especially nice was Lisa at breakfast who was always cheerful and could not do enough to help. The breakfast was a very good buffet with lots of choice. Free wifi throughout the hotel was great. The location is good, being close to the Dom and train station but not too close to hear any outside noise.
Would definitely stay here again and thoroughly recommend.

Stayed December 2012, traveled with family
Helpful?
Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
igottschlich, Manager at TRYP by Wyndham Koeln City Centre, responded to this review, December 28, 2012
Dear Sarah C,

Thank you for this wonderful feedback. We are delighted that you enjoyed your time here so much and all on the team say very heartfelt thank you! We look forward to hopefully welcoming you back in the Grand City Hotel Köln Zentrum soon.
Kind regards
Your Guest Service Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield, United Kingdom
Level Contributor
167 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed December 12, 2012

We have just enjoyed a four night stay at this hotel whilst visiting the Christmas markets. This hotel ticked all the boxes for us: excellent location, clean well appointed rooms, helpful friendly staff and great breakfast. The only negative issue was that our room smelt of stale smoke. We would ask for a non smoking room (of which there were some) if we returned. Strongly recommend as a base to explore the beautiful city of Cologne

Room Tip: Ask for non smoking room if required
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sally R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
igottschlich, Manager at TRYP by Wyndham Koeln City Centre, responded to this review, December 28, 2012
Dear SallyP,

Thank you for this wonderful feedback. Your positive comments regarding the great location, excellent food, and staff are most welcome and we all look forward to hopefully welcoming you back the future and then we will reserve a non smoking room for you!
Kind regards
Your Guest Service Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TRYP by Wyndham Koeln City Centre

Property: TRYP by Wyndham Koeln City Centre
Address: Domstr. 10-16, 50668 Cologne, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Cologne
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#33 Luxury Hotel in Cologne
Price Range (Based on Average Rates): $
Hotel Class:4 star — TRYP by Wyndham Koeln City Centre 4*
Number of rooms: 85
Official Description (provided by the hotel):
The TRYP by Wyndham Koeln City Centre is situated centrally, at the heart of Cologne city and only 100 metres from Cologne Central Station. Located in a quiet side street, our hotel provides you with a high level sleeping comfort, comfortable beds and peace. Cologne cathedral, numerous shops and many museums are easy to reach on foot from our hotel. Messe Koln trade fair centre is only 15 minutes walk away. And it is only a few metres to the beautiful banks of the Rhine with its promenades. 85 Friendly and spacious hotel rooms await you in the TRYP by Wyndham Koeln City Centre. The warm and friendly atmosphere in country style conveys cosiness and high living comfort. You can use WiFi internet access in all rooms, free of charge. Coffee-and tea making facilities and 2 bottles of mineralwater in the rooms are free of charge. Relax after an exciting Cologne day and recharge your batteries in our hotel's sauna and fitness area. Two flexible conference rooms with modern conference technology are available for business travellers and conference guests. There are sufficient parking spaces in our hotel's underground car park (fees apply). Enjoy a relaxed start to your Cologne day in our hotel's breakfast restaurant Pergola. Enjoy the beautiful atmosphere of our light and friendly breakfast room. The TRYP by Wyndham Koeln City Centre's balanced breakfast buffet awaits you with an extensive choice of food. The lobby bar of the TRYP by Wyndham Koeln City Centre is an attractive and cosmopolitan location to enjoy a relaxed end to the day. Soak up the wonderful atmosphere while enjoying pleasant conversation and a glass of Kolsch beer. ... more   less 
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Also Known As:
Euro Garden Mark Cologne
Hotel Euro Garden Mark

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