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“Very friendly hotel, short walk from centre of Cologne”
Review of art'otel cologne

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art'otel cologne
Ranked #26 of 261 Hotels in Cologne
Reviewed September 21, 2013

We had a great stay at this nice modern hotel. It's near the chocolate museum and about a 10 minute walk along the Rhine to the cathedral.

The staff were really helpful.

The bedroom was very cleverly designed with a long desk with the wash basin at one end and a nice separate shower room.

The art element was the pictures on the walls which are all by the same artist and generally the design of the hotel was light and fresh.

The carpet could have done with a clean and we had to ask for our wash basin to be properly cleaned. Having said that, we would happily stay there again. Three days was not enough to see all there is to see in Cologne.

  • Stayed: August 2013, traveled as a couple
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Thank chris l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilipSkitch, General Manager at art'otel cologne, responded to this reviewResponded October 4, 2013

Dear Reviewer,


Great review thanks.

We will watch the issue in the room carefully, and Sophie the Executive Housekeeper says sorry!

Cheers,


Philip

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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304 - 310 of 1,049 reviews

Reviewed September 16, 2013

Me and the mrs had a lovely 2 night stay in cologne in this lovely hotel, with convenient parking, modern clean rooms, it really was very nice, the reception staff especially were very polite and helpful, we got back late after a night out for drinks and the room service / restaurant had closed, but the guy on reception offered to order us a pizza!

The only problem with it was that even with the do not disturb sign on the door the hotel staff still decided they would knock the door and come in at least 3-4 times on a morning between 8 and 11.

Room Tip: Try and ask for a room facing the river for a better view
  • Stayed: September 2013, traveled as a couple
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Thank Ross R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilipSkitch, General Manager at art'otel cologne, responded to this reviewResponded October 4, 2013

Dear Reviewer,

Thanks for the great review.

Sorry about the room attendants pestering you so early. I have spoken to Sophie our Executive Housekeeper and she has addressed this with her entire team.

Cheers,


Philip

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Reviewed September 9, 2013

not your typical style: design and art are the focus of this hotel. Rooms are large and sleek. Not really business oriented (chair and table in room were not too comfortable). Parking on site is quite expensive at 20 Euro/night even though the hotel is a little off the center so you might actually need a car to move around.

  • Stayed: August 2013, traveled on business
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Thank Francesco G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilipSkitch, General Manager at art'otel cologne, responded to this reviewResponded October 4, 2013

Dear Reviewer,

Thanks for your review. I am glad all was well, and regarding our location, well being a few hundred meters from the centre does have its advantages!

Cheers,

Philip

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Reviewed September 6, 2013

Highly recommended. Very clean, well designed room with an extremely comfortable bed. Relaxing sauna on top floor and a great roof top view over the Rhine and Koln. The art and decor were fresh and attractive though the pale, animal print carpet was stained. This didn't detract from the overall ambience.

  • Stayed: August 2013, traveled as a couple
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Thank cath4224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilipSkitch, General Manager at art'otel cologne, responded to this reviewResponded October 4, 2013

Dear Reviewer

Great review and thanks.
The carpets (all 218) were cleaned last week, so sorry about that!

Regards,

Philip

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Reviewed September 4, 2013

++/ Again, friendly and quick professional check-in and out. Nice atmosphere in the lobby/bar and restaurant. Easy location to get by car, also beautiful view over the river Rhein from our room. Very good bed, large size with comfortable pillows. Swift WIFI-connection.

--/ Two REALLY BIG brown stains on the carpet in the room. I've read this before in comments and thought it wouldn't be THAT bad but it was even worse then that. They were both as big as 30 cm on 30 cm and gave the room a very uncleaned feeling. When you look further you can also find other things that could be cleaned better like greasy fingerprints on the head of the bed and VERY dirty windows ....Such a pitty because I really liked the hotel besides this. Expensive to park your car but not unusual in Köln.

  • Stayed: August 2013, traveled as a couple
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1  Thank Mc3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilipSkitch, General Manager at art'otel cologne, responded to this reviewResponded October 4, 2013

Dear Reviewer,

I am sorry that there was a stain on your carpet. In most hotels with dark carpets this would not be seen, but with our cream coloured carpets things get more interesting sometimes. I had all 218 rooms deep cleaned last week, and now they are fantastic again.

Thanks for your review.

Philip

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Reviewed August 29, 2013

I stayed here with a friend for Gamescom 2013.

Good points:
* Good location for Koelnmesse - just walk up the river and catch a train across the bridge, or walk all the way. It takes about 40 minutes in total to get there.
* Nice roof terrace with good views of the city
* Great rainhead shower.
* Nice toiletries provided - even mouthwash.
* Nice TV in the room.
* Free WiFi, worked pretty well most of the time.
* Friendly staff.
* Unusual artwork around the hotel and in the room.
* Nice floor to ceiling window in the room.
* AMAZING soundproofing! Our room was on the road side but we didn't hear a thing with the window closed.

Bad points:
* Really expensive restaurant. The food was okay and a little unusual but not worth the asking price. 20 EUR for breakfast is way too much.
* Dirty carpets throughout the entire hotel. They really need to replace them all.
* Poor air conditioning. It just did not get cold enough for an August night.
* Only 3 English TV channels (BBC World News, CNN and CNBC)
* No premium TV channels (no Sky Sport DE etc)
* Out of date beers in the minibar

My main gripe with the hotel was that I specifically requested a twin room and booked many months in advance on the hotel's own website. When we got to the room it was a double - the hotel's only solution was to provide a small, uncomfortable, temporary bed for one of us to sleep on. They said they had just 10 twin rooms in the hotel - it is unacceptable that they sold me a room type they could not fulfil.

Avoid this hotel if you need a twin room.

  • Stayed: August 2013, traveled with friends
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Thank italicBus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilipSkitch, General Manager at art'otel cologne, responded to this reviewResponded October 4, 2013

Dear Reviewer,

Many thanks for all the positive comments. I am also very pleased to read the criticisms as well, and I have been busy shampooing every single carpet last week! As you know we have cream carpets in the rooms, and they can get dirty quickly, however we are also in the process of changing the carpets to a darker shade.

Chino Latino is a great concept if you like Fusion Pan Asian food, and it is often so popular we have to turn guests away. I understand it is not to everyones taste, and beware cheap imitations, as often other restaurants don't have fresh food like we do!

I hope you will return soon.

Philip

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Reviewed August 21, 2013 via mobile

Super value I paid just £68 per night for a 3 night stay over the weekend. Great staff except the restaurant Chino Latino - avoid at all costs due to hopeless staff - we waited 25 minutes without being asked for a drink order let alone a meal order. Hotel was great however. Location perfect as a short walk to town and lots to do on doorstop.

  • Stayed: August 2013
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Thank sandyness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhilipSkitch, General Manager at art'otel cologne, responded to this reviewResponded August 22, 2013

Dear Reviewer

Many thanks for your kind comments, and I am pleased you enjoyed your stay in the hotel. I am sorry about your experience on the Terrace on Sunday when the restaurant was closed for its weekly off day.

We look forward to seeing you again soon.

Philip

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Additional Information about art'otel cologne

Address: Holzmarkt 4, 50676 Cologne, North Rhine-Westphalia, Germany
Phone Number:
Location: Germany > North Rhine-Westphalia > Cologne
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#22 Luxury Hotel in Cologne
#33 Romantic Hotel in Cologne
#44 Business Hotel in Cologne
Price Range: $97 - $674 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — art'otel cologne 4*
Number of rooms: 218
Official Description (provided by the hotel):
Inspiration’s everywhere at art’otel cologne. We’re opposite the Chocolate Museum in the Rheinau docks and a short walk from the World Heritage Cologne Cathedral. Visit the Altstadt (Old Town) to discover the Römisch-Germanisches Museum and the Wallraf Richartz and Ludwig Museum. You’ll enjoy 218 guestrooms, many with coloured cubes overlooking the harbour, Pan-Asian cuisine in our award-winning Chino Latino restaurant, an indulgent sauna and signature cocktails on our alfresco patio surrounded by SEO’s artwork. ... more   less 
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Also Known As:
Art`Otel Cologne Hotel Cologne

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