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All reviews good size u bahn stop breakfast is served sofa bed the main shopping street visiting cologne short stay each morning great shower very nice hotel air conditioning room rate minute walk stayed here for one night would definitely stay here again comfortable beds reception staff
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Reviewed August 23, 2018 via mobile

I used this hotel for a business trip. It was close to 4 train lines and was easy to travel around. Everything was clean and tidy with good service. The only issue is my shower leaked a little bit but it was minor.

Stayed: August 2018, traveled on business
Thank scotterotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel E, Manager at Holiday Inn Express Cologne - City Centre, responded to this reviewResponded August 24, 2018

Dear Scotterotter,

thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback.

Regarding the shower we would like to apologize.

We hope you will visit us again.

Sincerely,

Daniel E.
Assistant Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2018

The hotel room was excellent. Nothing fancy, but definitely meets all the criteria for a great hotel experience.
The room had a nice bathroom, clean bed, TV and a nice view.

The personnel was very kind (both at check in and check out) and the breakfast was excellent.

Stayed: August 2018, traveled as a couple
Thank Ewout H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel E, Manager at Holiday Inn Express Cologne - City Centre, responded to this reviewResponded August 24, 2018

Dear Ewout,

thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and liked our staff. It's something we take great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,

Daniel E.
Assistant Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 22, 2018

It seems that "City Centre" means different things to different people. Having just spent a week in Cologne I would say the 'City Centre' in Cologne is the area between Neumarkt, Heumarkt and the Dom (Cathedral) and the railway station. The Holiday Inn Express is a few minutes walk outside that area and the most notable feature in the area between the hotel and Heumarkt is the number of sex shops.

The hotel is spotlessly clean, well managed and eminently suitable for business people but in my opinion it is not suitable for tourists and the older the tourists are the less suitable the hotel is. It may take 15-20 minutes to walk to the Cathedral if you're 17 years old but it'll take a lot longer if you're 70 years old.

At the front desk, depending upon which person you speak to, there is little or no tourist information available and no possibility of booking excursions etc. It was suggested that the best way to get to the centre is to walk to Heumarkt whereas a far better way is to walk to the Ü Bahn station at Poststrasse, just 3-4 minutes walk to the right as you exit the hotel, and get the train to Neumarkt, just one stop, and eminently more suitable for elderly people. At Neumarkt take the exit for Schilderstrasse and you'll be heading down the 2nd busiest shopping street in Cologne in the direction of the central squares, the Cathedral and the river.

Breakfast at the hotel is included in the cost of the room is very good provided you do not want a hot meal. There is a toaster provided but at peak times it can entail a long wait in the queue to use it. Breakfast is available over a very long period and one could effectively have 2 breakfasts, one at say 7.0am and another at 10.0am.

There is limited food service at the bar in the evenings but when we were there it had been suspended for 2 weeks to give the staff a break. Meals such as pizzas, burgers, kebabs etc could be ordered from outside to be delivered to the hotel and eaten in the bar area.

We were allocated a room on the 2nd floor overlooking a building site but we were never disturbed by noise. We found the room to be rather small compared to those in the many other hotels in which we have stayed and the mattress was very soft, which resulted in backache for a short while each morning.

Overall our week in Cologne was VERY enjoyable but we will not be going back to the Holiday Inn Express Cologne City Centre.

Room Tip: The higher the better.
  • Stayed: August 2018, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Ed W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel E, Manager at Holiday Inn Express Cologne - City Centre, responded to this reviewResponded August 24, 2018

Dear Ed W,,

thank you very much for your honest and detailed evaluation of your stay in our house. We are very sorry that we could not live up to your expectations but are still very excited about the way you formulate it.

Not every hotel can be reckoned with every type of person.

Nevertheless, we would like to thank you for having mentioned a nice stay and maybe we will see each other soon in one of our more than 5000 hotels worldwide of the IHG group.

Have a great day

Daniel E.
Assistant Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2018 via mobile

Spotless room and attentive staff. I really enjoyed the breakfast and that it ran for so long, very convenient. The rooms were a decent size and the bathroom was clean and modern. The receptionist was very helpful in ordering a taxi and all the staff were polite and courteous.

Stayed: August 2018, traveled with family
Thank Ming Lu K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel E, Manager at Holiday Inn Express Cologne - City Centre, responded to this reviewResponded August 24, 2018

Dear Ming Lu K,

thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,

Daniel E.
Assistant Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2018 via mobile

I thought this was the best Holiday Inn Express I had visited. It was some months back but when I arrived the hotel felt brand new so you can expect a very modern hotel. I had no issues and to be honest had been looking for reasons to revisit Cologne to try it again. Easy links to Düsseldorf as due to trade events there ALL hotels can sell out.

Stayed: October 2017, traveled on business
Thank Steve G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel E, Manager at Holiday Inn Express Cologne - City Centre, responded to this reviewResponded August 24, 2018

Dear Steve,


Thank you for this really great review. We are very pleased to hear that you have felt so comfortable with us.

Please visit us again soon.

Kind regards

Daniel E.
Assistant Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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