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“Restaurant in line with Hilton standard”
3 of 5 bubbles Review of Restaurant Konrad

Restaurant Konrad
Ranked #64 of 2,367 Restaurants in Cologne
Certificate of Excellence
Price range: $12 - $65
Cuisines: European, Seafood, Grill, Contemporary
More restaurant details
Restaurant details
Good for: Special occasions, Local cuisine, Business meetings, Large groups, Families with children
Dining options: Breakfast, Lunch, Dinner, Accepts American Express, Accepts Mastercard, Accepts Visa, Full Bar, Highchairs Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: Fusing modern architecture, contemporary design and friendly service, konrad Restaurant offers an extensive international menu that includes the Breakfast at Hilton and Friday’s Boston Fish Market selection. Dine à la carte or from the buffet as our chefs preparemouthwatering dishes in the live kitchen area.Every Friday from 6:00 pm until 10:30 pm enjoy fresh seafood, fish specialties and other delicacies including starters and desserts at our Boston Fish Market buffet. Your choice of fish is freshly prepared just for you at the live cooking station.
Savona, Italy
Level Contributor
454 reviews
255 restaurant reviews
common_n_restaurant_reviews_1bd8 142 helpful votes
“Restaurant in line with Hilton standard”
Reviewed February 3, 2014 via mobile

We went for an informal dinner with colleagues, while staying at Hilton.
Food of great quality, reasonable portions.
Service is accurate, although a bit slow
The wine list is unfortunately limited to a few medium bottles.

Helpful?
Thank Vecchio59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Cologne, Guest Relation Executive at Restaurant Konrad, responded to this review, March 29, 2014
Dear Vecchio59,

thank you very much for your comment on our konrad Restaurant.

We are more than pleased to hear that you enjoyed your dinner and had a nice evening.
I have already shared your feedback and suggestions with our Service and Kitchen Team.

We all hope to welcome you back soon here in Cologne and our restaurant at the Hilton Cologne.

Best regards

Christina Cox
Guest Relation Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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190 reviews from our community

Visitor rating
    116
    45
    19
    7
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Overland Park, Kansas
Level Contributor
431 reviews
294 restaurant reviews
common_n_restaurant_reviews_1bd8 97 helpful votes
“Food good, service not”
Reviewed January 2, 2014

I had breakfast on two mornings, and both times the mostly buffet style food was very good. There was a young lady cooking made to order omelets and eggs, etc. There was a very good selection of breads, jellies, meats, etc. The coffee was also good.

But there were two downsides. The orange juice is actually Tang or some other similar beverage; I almost choked on it the taste was so strong. Also the service was nearly non-existent. Both days, no refill on the coffee and no check ever came either day. But that could have been because they asked my room number and knew that it came free. I guess that's why they didn't wait on me?

Food was above average, but the service was poor, so I settled on an average rating.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Harry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Cologne, Guest Relation Executive at Restaurant Konrad, responded to this review, March 29, 2014
Dear Harry R,

thank you very much for your feedback and your detailed comment.
I am glad to hear that our breakfast buffet met your expectations and you enjoyed our food selection.

The service quality you are describing is surely not our standard and I have already forwarded the issue to our Restaurant Manager. Please be assured that there is no difference in service quality for a free or charged breakfast.

Dear Harry R, we would be very grateful to welcome you back soon and convince you of our first class breakfast service at the konrad Restaurant.

Best regards from Cologne

Christina Cox
Guest Relation Executive
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Level Contributor
39 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Boston Fish Buffet”
Reviewed December 10, 2013

We were staying at the Hilton over the week end and saw that their Konrad restaurant was in the top 15 restaurants in Cologne.
We were originally told the fish buffet was fully booked. We later spoke to the restaurant manager who said that he could actually book us in for the buffet at a later sitting (8:30). We were happy to do so. However when we arrived and went up for the starters we found empty serving dishes and a poor selection left. It looked if they had had been a swarm of locusts pass through. We asked if the dishes were to be replenished and told they should be. However not even the bread was refilled. We spoke with the buffet manager and pointed out that although the choice of fish for the course was OK the dishes for the accomplimentng vegetables were all empty when our fish was cooked. I must say that the veg was refilled. We spoke to the manager again and pointed out we were ready for dessert but again there was poor choice. He argued that this was not the case but when he went round with my wife to the buffet he had to admit the dishes had been replaced and it looked a mess. He asked us what we wanted to put it right and he went away to get us individual desserts. But what we really wanted was him to admit that this wasn't up to their usual standards. Because if this was the normal state of the buffet at 8:30 pm then I don't understand how they are in the top 15 reviews. Unfortunately the manager was not prepared to accept that we had poor service and a poor experience. If he had we wouldn't have been quite so upset with the situation. We were still more fortiunate than the other diner we saw who had to set his own table for himself and his wife. Maybe we caught them on an off night, but we'll never know as the manager thought everything was perfectly acceptable.

Visited December 2013
Helpful?
Thank pabu101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Cologne, Restaurant Supervisor at Restaurant Konrad, responded to this review, August 4, 2014
Dear pabu101,

thank you for your recent visit at the konrad Restaurant and for sharing your experiences with us.

I am concerned to hear that your evening at the Boston Fish Market was not like expected.
Please be assured that we take your feedback very serious and already discussed your mentioned points with our teams of from the restaurant and from the kitchen.

Dear pabu101, I sincerely apologize for all the inconveniences we have caused and hope you give us a second chance to deliver our konrad Restaurant standard.

Kind regards,

Stefan Springob - Restaurant Supervisor, konrad Restaurant
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
Level Contributor
116 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 49 helpful votes
“Excellent breakfast”
Reviewed December 9, 2013

Very comprehensive breakfast buffet and the Friday night "Boston Fish Market" (why not Wilhelmshaven--it is Germany?!) buffet also excellent. Service prompt, efficient and the waitress was cute (dimples and red hair!).

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank DGfromDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Cologne, Restaurant Supervisor at Restaurant Konrad, responded to this review, August 11, 2014
Dear DGfromDallas,

thank you so much for your great comment on Tripadvisor.
We are so happy to hear that you enjoyed the location of our hotel as well as the Hilton breakfast and our Boston Fish Market.
We are already looking forward to welcome you back during your next stay in Cologne.

Best regards from the entire Hilton Cologne Team,

Stefan Springob - Restaurant Supervisor, konrad Restaurant
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Perfect Food”
Reviewed October 8, 2013

We had dinner during the anuga fair in the Restaurant Konrad with a Group of 10 people. The staff is extremly friendly and helpful. (We had no Reservation for the Dinner but the Girl at the entrance arranged a nice table for us) The Food was perfect ans fresh.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Nantucket83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton_Cologne, Manager at Restaurant Konrad, responded to this review, October 16, 2013
Dear Nantucket83

thank you very much for your nice comment.
It was a pleasure to have your group in our konrad restaurant and we are very delighted to read that you enjoyed your evening and food.
We would be very happy to welcome you back for the next Anuga.
Best regards from Cologne

Angelo Vassalo
Restaurant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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