We were staying at the Hilton over the week end and saw that their Konrad restaurant was in the top 15 restaurants in Cologne.
We were originally told the fish buffet was fully booked. We later spoke to the restaurant manager who said that he could actually book us in for the buffet at a later sitting (8:30). We were happy to do so. However when we arrived and went up for the starters we found empty serving dishes and a poor selection left. It looked if they had had been a swarm of locusts pass through. We asked if the dishes were to be replenished and told they should be. However not even the bread was refilled. We spoke with the buffet manager and pointed out that although the choice of fish for the course was OK the dishes for the accomplimentng vegetables were all empty when our fish was cooked. I must say that the veg was refilled. We spoke to the manager again and pointed out we were ready for dessert but again there was poor choice. He argued that this was not the case but when he went round with my wife to the buffet he had to admit the dishes had been replaced and it looked a mess. He asked us what we wanted to put it right and he went away to get us individual desserts. But what we really wanted was him to admit that this wasn't up to their usual standards. Because if this was the normal state of the buffet at 8:30 pm then I don't understand how they are in the top 15 reviews. Unfortunately the manager was not prepared to accept that we had poor service and a poor experience. If he had we wouldn't have been quite so upset with the situation. We were still more fortiunate than the other diner we saw who had to set his own table for himself and his wife. Maybe we caught them on an off night, but we'll never know as the manager thought everything was perfectly acceptable.
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