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“Good hotel, but no wifi”
Review of Hilton Bonn Hotel

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Hilton Bonn Hotel
Ranked #1 of 79 Hotels in Bonn
Certificate of Excellence
GreenLeadersSilver level
Rome, Italy
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Good hotel, but no wifi”
Reviewed June 9, 2014 via mobile

Good Hotel, not on top but well equipped. Staff very kind and helpful, rooms clean and gym ok. There is also a small square shaped pool - not good to swim, just to relax or to do some aqua training.
Wifi is really a bad surprise: free only in public areas, and 20€/day in rooms. In addition, it keeps on disconnecting. I would fix this issue, were the Manager: the hotel hosts many business travellers, and would be nice to be able to work in the rooms instead of being obliged to stay at the reception.
Very conveniently located in the city centre and close to the river and public transportation.

Stayed June 2014, traveled on business
Helpful?
Thank Architect_IT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBonn, Manager at Hilton Bonn Hotel, responded to this review, June 11, 2014
Dear "architekt_it",

thank you very much for your feedback of your recent stay at the Hilton Bonn. It´s my pleasure to see that you generally enjoyed your stay with us. I have forwarded your comments this morning to our department heads. I am glad to see that you found some spare time to enjoy our fitness & pool facilities. Your comments in regards to the wifi in the rooms will be taken to our yearly review in order to see if sth can be changed for the future.

Once again thank you very much for your comments and we hope to welcome you back soon.

Regards from Bonn

Alex Saelzer
Manager Rooms Division
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (111)
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Fremantle, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 8, 2014

The staff at this hotel were really friendly and accommodating. The room was great: clean, spacious, had openable windows comfortable bed. It was a good location and it was quite affordable! Free wifi in lobby but had to pay for it in the room (only downside. The breakfast was great. I would recommend this hotel.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Vanessa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBonn, Manager at Hilton Bonn Hotel, responded to this review, June 11, 2014
Dear Vanessa,

what a treat to read your nice comments this morning about your recent stay at the Hilton Bonn. Thank you very much in the name of the entire team of the Hilton Bonn for your very nice feedback. It´s my pleasure to share your feedback among our team.

We hope to welcome you back soon in Bonn and remain with kind regards

Alex Saelzer
Manager Rooms Division
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derbyshire, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 30, 2014

Very good hotel with excellent breakfast (allbeit quite expensive) and very friendly staff. Good location next to the Rhine river and 2 mins walk to the main central pedestrian area of the city. Nice pool area also. Would stay again.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank anthonyp155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBonn, Manager at Hilton Bonn Hotel, responded to this review, June 3, 2014
Dear anthonyp155,

thank you very much for taking the time to share your comments in regards to your last stay at the Hilton Bonn. It´s our upmost target to provide the best possible cutomer service for our valued guest. Therefore it´s my pleasure to see that you enjoyed your stay and that you will consider staying with us again in the future.
Please le tus know if we can be of any further assistance
Kind regards from Bonn
Alex Saelzer
Manager - Rooms Division
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed May 29, 2014

This is a great hotel. I really enjoyed staying there. The staff made me feel welcome. I completely enjoyed the meeting, rooms are very clean and everyone made me feel welcome. I will definetly return to this property if I am in the area again. Please keep me a nice with a river view for my next stay. Thanks for your hospitality

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Stuart T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBonn, Manager at Hilton Bonn Hotel, responded to this review, June 3, 2014
Dear Stuart,

thank you very much for your time to share your comments in regards to your last stay at the Hilton Bonn. It´s nice to see that you enjoyed your stay with us and that we were able to offer you the customer service you deserve.

We are looking forward to welcome you back soon at the Hilton Bonn

With kind regards
Alex Saelzer
Manager Rooms Division
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 28, 2014

Our Family Stayed in this Hotel twice. From 31st of March 2013 to 7th of April 2013 and from 12th of August to the 19th of August 2012. We had 2 joining room at both occasions.
Rooms were nice. Second time, when we asked maid to change the sheets she went berserk and started yelling at us in German. She didn’t realise that my daughters know German. We reported it to the front desk but never got any feedback. Front desk personnel are not friendly at all. Without shame, they would serve their white guest first even though we are in line!
Very comfortable rooms, great location and easy parking.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Easwara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBonn, Manager at Hilton Bonn Hotel, responded to this review, June 3, 2014
Dear Eswara,
first of all I would like to thank you for taking the time to share your feedback from your last stay at the Hilton Bonn. As we are always trying to provide the best possible cutomer service for our valued guest it worries that you did not feel heared once you raised your complaint at the desk. Please be assured that your feedback has already been shard with our Front Desk Manager to fin aproperiate soultions to prevent anything like this in the future.
Dear Eswara, I hope you will give us a 2nd chance in the upcommig future so that we can restore your trust in the Hilton Bonn.
Please feel free to contact us anytime if you need any further assistance

Kind regards
Alex Saelzer
Manager - Rooms Division
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Drammen, Norway
Level Contributor
91 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed May 27, 2014

This hotel looks to be quite old, the ceiling in my room was almost as high as the length of the room. Rhine-view room turned out to be a room towards the atrium, which was illuminated at night, so I needed to close the curtains and could not let some fresh air in.
The reception told me 2 days that a DHL shipment had not arrived, while it arrived 2 days before I checked in. Otherwise the hotel and the room was, also the restaurant where I dined almost as a single guest.
I think the prices in the restaurant were reasonable and the service very good.
It is a 5 - 10 minutes walk into the center of Bonn, and on the way I found an Italian restaurant which looked to be very popular, la Tagliatelli.
To get to the train station, you would need to go by taxi.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Svein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBonn, Manager at Hilton Bonn Hotel, responded to this review, June 3, 2014
Dear Svein,

thank you for sharing your feedback in regards to your recent stay at the Hilton Bonn. We are always trying to provide the best customer service possible to our valued guest. Therefore it´s my pleasure to share your comments among our team. What strives me with concern is your comment in regards to your DHL shippment. First and most important question is "Have you received your shippment by now - and did the delay caused you much of inconvenience ?" Please be assured that we have reinforced our internal checklist for recieving packages for our guest to prevent a delay in the future. Please accept my apologies for any inconvenience this may have caused. In regards to our rooms and their consitions I can tell you that some of your floors underwend a recent refurbishment and we are planning to follow with the two outstanding floors as soon as possible. Nevertheless your feedback will be discussed among our managment team to maybe speed up the process.
Dear Svein, we hope to welcome you back soon and remain with kind regards

Alex Saelzer
Manager - Rooms Division
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abbotsford, Canada
Level Contributor
234 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
Reviewed May 24, 2014

We were actually looking for a small inn nearby, but it was closed for renovations. We decided to treat ourselves and stay in the Hilton which we had passed on the way.

Of course, we were not disappointed! This is a Hilton after all. Not on the grand scale that you would find on Park Avenue, but very nice anyway.

A spacious lobby with a very nice seating area and colourful bar. The staff were keen to help us even though we had no reservation and were only looking for one night. We had a choice of three different rooms all at the same price - roughly 199 Euros plus underground parking. Breakfast was not included.

The room was beautiful, very modern and the bathroom spacious and clean as you might expect. Although we did not want a big dinner, the restaurant looked very nice. We opted instead for a snack (with extended hours) area they have a variety of things in a cooler (sandwiches, salads etc.) that you could take to your room or you could order pizza to eat there along with alcohol if you wish. The young lady working in the snack room was most anxious to please and extremely friendly.

The corridors were massive and adorned with beautiful paintings.

Room Tip: The desk manager will likely give you choices and he mentions the benefits or not of each location.
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1946HappyCamper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBonn, Manager at Hilton Bonn Hotel, responded to this review, June 3, 2014
Dear "1946HappCamper",
it´s my pleasure to thank you for your very nice feedback in regards to your recent stay with us at the Hilton Bonn. It´s always nice to read such a wonderful and positive feedback - which will be shared today among the entire team of the Hilton Bonn.

I hope to welcome you back soon here at the Hilton Bonn and remain with kind regards

Alex Saelzer
Manager - Rooms Division
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Bonn Hotel

Property: Hilton Bonn Hotel
Address: Berliner Freiheit 2, 53111 Bonn, North Rhine-Westphalia, Germany
Phone Number:
Location: Germany > North Rhine-Westphalia > Bonn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Bonn
#1 Green Hotel in Bonn
#1 Spa Hotel in Bonn
#3 Romantic Hotel in Bonn
#6 Business Hotel in Bonn
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Bonn Hotel 4*
Number of rooms: 252
Official Description (provided by the hotel):
Overlooking the River Rhine, the Hilton Bonn hotel is situated in the heart of Bonn's city center, close to both businesses and tourist attractions. Guests will find this Bonn hotel the ideal location for trip to the cosmopolitan German city. Take a leisurely walk along the riverside and explore historical and contemporary attractions. Enjoy a Terrace brunch or breakfast with stunning views of the River Rhine. Dine at the Grill restaurant serving different cuts of dry aged beef or the finest grilled fish or have a small bite and quick simple dishes to go at SNAX. With a fitness center, pool, sauna and relaxed drinks at the contemporary Kennedy Bar, guests can enjoy more than a peaceful night's sleep in this Bonn hotel. ... more   less 
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Also Known As:
Hilton International Bonn
Hilton Bonn
Bonn Hilton International

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