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“Location and service”
Review of Hilton Bonn Hotel

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Hilton Bonn Hotel
Ranked #1 of 79 Hotels in Bonn
Certificate of Excellence
GreenLeadersSilver level
Reviewed May 18, 2013

The hotel has some new renovations and the restaurant is solid. The staff is friendly and make you feel at home for short or longer stays. Do eat at the restaurant and try the nice cocktails at the bar.

Stayed: April 2013, traveled as a couple
Thank HobbyCheF L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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373 - 379 of 1,091 reviews

Reviewed May 18, 2013

Good hotel in the centre of Bonn. The restaurant 'Oliva' is good and the fitness room is quite well equipped. Rooms are comfortable and generous, with aircon and windows that open.

If driving to the underground car park, head for the north side of the hotel on Josefstraße.

Only minor complaint is the minibar was a bit noisy (I unplugged it).

  • Stayed: May 2013, traveled on business
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1  Thank Glen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2013

This was the first hotel we stayed in upon our visit to Germany. The rooms are modern and clean. The location is just blocks to the old town area with great restaurants and fun shops. Only negative was the price of breakfast there. I think it was around 25 euros. Easier and cheaper to go to the local Starbucks.

  • Stayed: May 2013, traveled with friends
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1  Thank Joyce S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2013

Fantastic hotel in a beautiful city. Located by the river and close to the Old Town. Room is beautifully furnished, bedding is heavenly. Staff are very polite and helpful. Breakfast is of very good standard, in terms of quality and service. We really enjoyed our dinner here, highest compliment to the chef. We booked online direct, real good value for what's offered. Better than other hotel group. Will come back to stay here and have no hesitation in recommending this hotel to friends and relatives.

Stayed: May 2013, traveled as a couple
1  Thank Warwick T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2013

Stayed on a business trip due and was very impressed by hotel in general, I think wether on business or pleasure this hotel is in a good location and offers a great stay, food is excellent and the rooms spotless, the staff are also very friendly and willing to help

  • Stayed: February 2013
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Thank JAWSBE01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 18, 2013

The Bonn Hilton is beautiful. It appears to have been newly renovated and everything is clean and new. The hotel sits right next to the Rhine river, and my room had a great view of the river. There is a wonderful pedestrian walking area within 4 blocks of the hotel that had a lot of very nice restaurants, brew houses, and small shops. The front desk staff was very polite ad spoke perfect English. I will definitely stay here again the next time I visit Bonn.

Room Tip: Ask for a room that looks out at the river. My room had a balcony with chairs and a table. It was g...
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  • Stayed: April 2013, traveled on business
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1  Thank Rochtoga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBonn, Cluster Personal Assistant Hilton Bonn & Cologne at Hilton Bonn Hotel, responded to this reviewResponded April 30, 2013

Hello "Rochtoga",

first of all we would like to thank you for choosing the Hilton Bonn as your destination hotel for your last trip to Bonn. We appreciate the time you have taken to share your comments with us on TripAdvisor.

It is very gratifying to know that you are pretty satisfied of your experience at our hotel and that our facilities and staff met your expectations. Many thanks especially to your comments about the our newly renovated rooms, our great location and the friendliness of our reception team. The staff was very happy about your lovely words. It is nice to know that you felt comfortable.

Dear "Rochtoga", we hope that you had a pleasant journey back home. We are delighted to welcoming you back soon and if there is anything else we can help you with, please do not hesitate to contact us at any time.

Sincerely
HILTON BONN

Sarah Huenerbein
Cluster Personal Assistant
Hilton Bonn & Hilton Cologne

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2013

I stayed 4 nights at the Hilton Bonn in a suite with my wife and 2-y.o. boy, and first of all we loved the space.

The suite is very comfortable, and the ideal for us with a baby. Since it was cold outside we really made a good use of the living room area.

Having said that, I was astonished by the very sloppy housekeeping that doesn't fit with the overall service of the hotel.

Our sheets never got changed in 4 days, and the suite was properly cleaned only once. Just to give you an example, I threw my pijama on the floor (bad habit, I know) and I found it there. It seemed that 3 in 4 days housekeeping only limited the work to doing the bed, cleaning cups and changing towels.

Disappointing, especially since the first impression on the hotel was extremely satisfying.

Room Tip: In my opinion a suite is well worth the difference in price...
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  • Stayed: March 2013, traveled with family
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Thank piernicola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonBonn, Cluster Personal Assistant Hilton Bonn & Cologne at Hilton Bonn Hotel, responded to this reviewResponded April 30, 2013

Dear "piernicola",

we thank you that you have taken the time to give us your impressions and experiences about your recent stay at the Hilton Bonn here on TripAdvisor.

We sincerely apologize for the inconvenience you experienced by the unsatisfactory cleanliness of the room. Please be assured that this certainly does not meet the requirements to which we aspire and that we immediately discussed your comments with our Executive Housekeeper to avoid such incidents in the future.

Dear "pienicola", unfortunately we can not undo the experiences you made during your stay. We would be delighted to welcome you and your family back soon at the Hilton Bonn to show you that we are a better host.

Please feel free to contact us directly if we can be of any assistance in the mean time.

Sincerely
HILTON BONN

Sarah Hunerbein
Cluster Personal Assistant
Hilton Bonn & Hilton Cologne

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Bonn Hotel

Address: Berliner Freiheit 2, 53111 Bonn, North Rhine-Westphalia, Germany
Phone Number:
Location: Germany > North Rhine-Westphalia > Bonn
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Bonn
#1 Green Hotel in Bonn
#1 Luxury Hotel in Bonn
#3 Romantic Hotel in Bonn
#6 Business Hotel in Bonn
Price Range: $91 - $579 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Bonn Hotel 4*
Number of rooms: 252
Official Description (provided by the hotel):
Overlooking the River Rhine, the Hilton Bonn hotel is situated in the heart of Bonn's city center, close to both businesses and tourist attractions. Guests will find this Bonn hotel the ideal location for trip to the cosmopolitan German city. Take a leisurely walk along the riverside and explore historical and contemporary attractions. Enjoy a Terrace brunch or breakfast with stunning views of the River Rhine. Dine at the Grill restaurant serving different cuts of dry aged beef or the finest grilled fish or have a small bite and quick simple dishes to go at SNAX. With a fitness center, pool, sauna and relaxed drinks at the contemporary Kennedy Bar, guests can enjoy more than a peaceful night's sleep in this Bonn hotel. ... more   less 
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Also Known As:
Hilton International Bonn
Hilton Bonn
Bonn Hilton International

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