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“Disapointing Service in Housekeeping and Reception” 2 of 5 bubbles
Review of Acora Hotel Und Wohnen Bochum

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Acora Hotel Und Wohnen Bochum
Ranked #7 of 23 Hotels in Bochum
Munich, Germany
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Disapointing Service in Housekeeping and Reception”
2 of 5 bubbles Reviewed May 4, 2010

Dry cleaning: The lady at reception did not know what to do with my laundry bag. She asked me whether I wanted to mail it to someone. I explained to her that the hotel guests are expected to take the dry cleaning down to reception.

Internet vouchers were only available for 1 month or for one hour. The problem seemed to be solved for the lady at reception at that stage. I had to insist and I requested 3 business vouchers for 1 day each (as proposed in the service overview in the room). They were supposed to be printed by someone in accounting. When I came to pick them up I found that they had printed vouchers for economy service (slow service with little download volume).

Dinner. Everywhere in the hotel they had flyers for the buffet. We had just taken our seats (no waiter had greated or escorted us) we could see the chef moving out the buffet (at 9:30 PM). We asked a waiter and he said that there would be only a la carte service now....

Housekeeping: I was there for 2 weeks. Hardly no housekeeping over the weekend. I had to find a housekeeper to ask for toilet paper. Neither the toilet nor the toilet was not cleaned in several days. They changed the linen after 7 full days only. I stoped giving tips for the maid after 5 days as it did not seem to have any effect.

Most of the staff is nice but the service is more of a 2 to 3 star hotel. I will only go back if all the other hotels are fully booked.

  • Stayed May 2010, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank mikel501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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163 reviews from our community

Traveler rating
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    83
    43
    6
    6
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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Italia
Level Contributor
132 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 bubbles Reviewed January 17, 2009

I spent a few days in this hotel last summer. The bed was not very comfortable, but they offer sweets and two bottles of water on your arrival. The position is good, not distant from the underground. The breakfast buffet was what I liked best, but the tables were not very clean and a cappuccino would be considered as an extra.

  • Liked — Breakfast buffet
  • Stayed July 2008, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank francib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worcestershire, United Kingdom
Level Contributor
434 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 499 helpful votes
3 of 5 bubbles Reviewed March 10, 2008

My employers booked me into this hotel for 2 nights for a training course and that was more than enough to be honest.

It was perfectly acceptable and clean. The bar staff were particularly helpful, calling ahead to a local tapas bar to check that they were still open for us to serve food.

Don't expect Bochum to be kicking on a Monday evening. It wasn't, and most places were closed. At most points we were the only people walking around - and it was only about 10pm at night. Thankfully a local kebab house saved the day for our food requirements after arriving on an evening flight.

The hotel itself is quite dull. There isn't much to do here. The restaurant bar served excellent beers and the breakfast buffet was very good.

Wireless Internet is provided by Swisscom for an expensive fee (they don't accept roaming agreements either, which is really annoying).

Fine - if you really have to.

  • Liked — Not A Lot To Be Honest!
  • Disliked — Expensive Internet Access, Lifeless Atmosphere
  • Stayed March 2008, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank CockneyBrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guimaraes, Portugal
Level Contributor
226 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 802 helpful votes
3 of 5 bubbles Reviewed October 31, 2007

Stayed 2 nights on this hotel in a business trip to Bochum. As we had a reservation the reception was fast and easy. The rooms are large, clean, with a small kitchen but looking a bit dated. The parking garage costs 7€ a night. Breakfast is buffet with a good but not large choice. Nice hotel for business travellers.

  • Stayed October 2007, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank vmimartins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Acora Hotel Und Wohnen Bochum

Property: Acora Hotel Und Wohnen Bochum
Address: Nordring 44 - 50, 44787 Bochum, North Rhine-Westphalia, Germany
Location: Germany > North Rhine-Westphalia > Bochum > Mitte
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #7 of 23 Hotels in Bochum
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Acora Hotel Und Wohnen Bochum 3.5*
Number of rooms: 224
Official Description (provided by the hotel):
You will feel at home in our bright and pleasant furnished rooms - no matter if you stay just an overnight or live-in. Make yourself comfortable!You like to be independent and take care of yourself? Just book one of our apartments with a full equipped kitchenette and prepare whatever your heart desires.For your work-life-balance after a hard, long day at the office, take advantage of our gym. Opening hours daily from 7.00 a.m. till 11.00 p.m.The fittings of our guest rooms will offer you everything you need, to make your "feel-at-home stay" round. Get information about our best rates and then: make your reservation!acora - arrive, ckeck in and feel like home! ... more   less 
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