We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Standard Pullman Quality”
Review of Hotel Pullman

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hotel Pullman
Ranked #3 of 41 Hotels in Aachen
Certificate of Excellence
Reviewed November 17, 2012

The quality of the hotel of matches the Pullman standards, however the room was not big and the bed was a little bit narrow. The hotel is located in a very green area, but too far from the city center. You'll either have to take at taxi or opt for a 15 minute walk.

Stayed: May 2012, traveled on business
Thank Dmitry A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (1,080)
Traveler rating
Traveler type
Time of year
Language

237 - 243 of 1,080 reviews

Reviewed November 16, 2012

This is the 5 star hotel in Aachen which really offers everything. Very good service, food, location and spa with pool. We stayed here with two children and felt welcome. It's easy to park, walk and not far from the highways. That said it is quiet as it sits in a park. These are the majestic hotels of the era which were built long before the city became overbuilt. Ask for a room away from the road if possible.

Room Tip: Ask for a room away from the road
See more room tips
  • Stayed: January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SwissWineTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2012

The hotel's main attraction is the beautiful and soledly built Quellenhof! The rooms exude cosiness but in this occasion a little stuffiness too as the air conditioning was defective. The greatest pleasure every time we come here is the magnificent breakfast!

Room Tip: Ask for a deluxe room if you can!
See more room tips
  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Bika S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2012

My experience in this hotel was almost 100% perfect. The room was clean, bright and spacious - as you would expect in any good hotel. However, as always, the devil is in the detail - and the staff in the Quellenhof know how to look after the detail. First, there was a decent umbrella in my room, which saved me having to buy one on a wet weekend. Secondly, I had forgotten my three-pin to two-pin adaptor - no problem, super-friendly reception staff could loan me one for the duration of stay. Finally, I was leaving very early on my last day, before the breakfast buffet opened. Again, no problem - they could prepare me a packed breakfast at no extra charge. I was travelling alone but I was given enough food in my packed breakfast to feed about 4 people!! And so to the minor issue - internet access must be paid for and even when I did pay, it didn't work. Of course, I was refunded what I had paid but really it is fundamental for hotels now to have free and fast internet access, especially business hotels such as this. I have stayed in much smaller hotels of lower standard and yet they have free internet access, so it always mystifies me why a bigger hotel cannot do this. I must say that this negative point is well compensated for by other aspects of the hotel, but if you really need internet access when you're away, you might want to double-check with the hotel that they have sorted out this issue. Finally, note that it is about a 10 minute brisk walk to the city centre (up a smallish hill on the way back). Overall, a wonderful hotel and I am still full from that breakfast!

Stayed: October 2012, traveled on business
4  Thank holly_gl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2012

The hotel is large, but the staff are friendly and very efficient so that it does not feel impersonal. Reception and waiting staff seemed as at ease dealing with familes and children as with business men and women. Rooms are of a good size, comfortable and clean. The food was well cooked and well presented: there was a particularly pleasing variety of fayre for breakfast. It is annoying that the bar allows smoking, but there are extensive lounge areas in its vicinity where smoking is not permitted. The conference facilities and extensive and first class. In short this is a business hotel of a very high standard, but one where families will be equally well catered for.

  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ABC_1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2012

My stay at this hotel was marred by two things, one minor which could be put right very easily, the other I am not so sure...
The first concerns the lack of tea and coffee making facilities in the room, which are found in many other Pullman and Sofitel hotels. Please take note, Aachen !
The second is more serious. The bar allows smoking to take place, which for someone who is a non smoker and accustomed to the modern practice of not allowing smoking inside buildings is completely unacceptable. In effect the hotel is excluding non smokers from its bar area, making them sit elsewhere - this is the opposite to the situation found in the Accor hotels I normally frequent. In fact I feel so strongly about this that it will affect any decision I make in future about using the Pullman Aachen.

  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank ianrtomlinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

We stayed 4 nights at the Pullman as we were attending the Belgian Grand Prix. We wanted a nice place to stay that wasn't too far from Spa. I reserved a deluxe room for €240 per night - no breakfast and was completely underwhelmed by the hotel.

To start with there wasn't a doorman we could see the whole time we were there. Just an automated door. The arrival greeting we received was lacklustre to say the least, though seemingly efficient.

Our room was spacious. My son's rollaway bed was comfortable. Upon further inspection, I was surprised to see stains on the wall. You just don't expect this a 4-5 star hotel. The furnishings in the room and the carpets in both our room and the public staircase are very tired. We kept or curtains drawn as the view was unpleasant. Another annoyance was our bed was a queen size, yet it was topped with two twin sized duvet covers. Weird!

As we are A-Club Platinum members there was a nice bottle of Evian left for us. Unfortunately, we needed a bottle opener. I requested this twice, but it never came. One night I was very thirsty and decided to have a drink from the mini bar. The only drink that didn't require a bottle opener was an apple juice. At check-out I mentioned drinking the apple juice in order to pay for it only to find out that the entire contents of the mini bar were included in our room category. I was very annoyed to find this out at the end our stay. I was informed I should have been told at check-in.

Housekeeping was inconsistent as toiletries were not replaced everyday, though it was clear the toiletries were being used. Turn down was missed one of the four nights.

The hotel seemed empty and was not very inviting. The staff never encouraged us to use any of the facilities or restaurants - thus we never did.

My last complaint is about the Internet. I didn't mind paying for it, but the first night I used it was extremely slow and the second time it didn't work at all. The hotel staff was aware of the problem. A hotel of this calibre should not have problems like this.

In summary, I booked the Pullman for a bit of luxury after spending our days at a wet, cold race circuit. I regret not booking the Novotel for less than half the price. At least my expectations would not have been too high.

  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Tonya M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Aachen hotels
0.2 mi away
INNSIDE by Melia Aachen
0.4 mi away
Mercure Hotel Aachen am Dom
0.3 mi away
Novotel Aachen City
Novotel Aachen City
#2 of 41 in Aachen
909 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Mercure Hotel Aachen Europaplatz
0.3 mi away
Ibis Styles Aachen City
0.5 mi away
Hampton by Hilton Aachen Tivoli
Show Prices
Show Prices
Show Prices

Been to Hotel Pullman? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Pullman

Address: Monheimsallee 52, 52062 Aachen, North Rhine-Westphalia, Germany (Formerly Pullman Aachen Quellenhof)
Phone Number:
Location: Germany > North Rhine-Westphalia > Aachen
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Aachen
#2 Spa Hotel in Aachen
#2 Business Hotel in Aachen
#3 Luxury Hotel in Aachen
Price Range: $133 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Pullman 5*
Number of rooms: 181
Official Description (provided by the hotel):
At the Pullman Aachen Quellenhof, a unique blend of historic ambience and timeless elegance awaits you. With its calm, yet central location, only 1.5 km from the central railway station and 4 km from the highway, business guests and tourists can enjoy the 181 rooms, 16 conference rooms and ballroom featured in our lovingly restored prestigious hotel. Enjoy the many attractions of the imperial city, the comfortable atmosphere in or Elephant Bar or relax in our Royal Spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, Hotels.com, ACCOR, Travelocity, Orbitz, TripOnline SA, Hotwire, Evoline ltd, HotelQuickly, Cancelon and Cheap Tickets so you can book your Hotel Pullman reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pullman Aachen Quellenhof Hotel Aachen
Accor Aachen Quellenhof
Sofitel Aachen
Aachen Sofitel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing