My husband arranged a surprise trip to Aachen for our 5th wedding anniversary.
I had no idea where we were going or staying, and once we reached Aachen, whilst the cab driver was driving us to the hotel, I noticed a majestic looking white building opposite a beautiful park, and I was very pleased to find out this was our hotel! Great start!
From start to finish we had a great stay here. There were chocolates and a card to congratulate us on our anniversary, and we were upgraded to a luxury room which was very spacious and had a lovely bathroom and big separate closet room. Perks of the room included free mini-bar and an amazing view of the parks opposite the hotel. There were also a range of english-speaking channels with good movies, which was great for when we wanted to chill out in our room.
All of the hotel is very elegant, from the grand marble foyer with pillars, to the huge loungers with the most comfortable sofas, to the dining areas, and the lovely wide corridors, it is all a well balanced mix between traditional and new modern luxury.
We ate on several occasions at the hotel; firstly breakfast- the buffet served hot and cold food, including a chef who made up fresh omelettes and waffles and crepes (the crepes were some of the best I have ever tasted)! Room service for dinner was good- a variety of options are available and they actually made something special up for me that was not on the menu, at my request which was very accomodating and much appreciated. We ate at the restaurant La Brasserie Pullman, one night, which has an excellent range of dishes and again, staff were accomodating to special dietary requirements. There was also a couple of complimentary extra dishes in between courses which was much welcomed. It was an expensive meal but definately worth the money if you are having a special trip. The Elephant Bar is also worth a visit, they made some great cocktails!
I must mention the spa- this was fantastic. The pool was one of the best I have used so far- it is huge! There is also sauna and steam room facilities and relaxation rooms, and of course spa treatments. We had a bathing experience for 2- a shared orange oil bath with cocktails and freah oranges. The oils they used were amazing, great for the skin and so relaxing. My only complaint would be that the experience was too short (30mins)! The spa was immaculate, clean and we could have just stayed there all day.
A special note must be made of the staff. They were so helpful and welcoming. For me, an excellent hotel experience is made by the staff. Reception in particular were great, particularly a guy named Bastion, and a young woman who worked alongside him. They helped translate leaflets for me, recommended restaurants for me, and gave me lots of directions and Aachen travel tips! The chefs were also friendly and warm. Top staff!
I guess if I had to be very picky I would only point out that housekeeping was not as perfect as it could have been- face towels were not replaced and the room was not tidied up as nicely as per usual but this is such a tiny point on what was a great experience.
We travel frequently and we both agreed that the Pullman Aachen is one of our favourite hotels now. Stay here for good food, good service and relaxation. The rates my husband found were very good. It is a five- ten min walk into the City Centre and not far by cab from the train station...excellent location.
Book it and see for yourself!
- Official Description (provided by the hotel):
- At the Pullman Aachen Quellenhof, a unique blend of historic ambience and timeless elegance awaits you. With its calm, yet central location, only 1.5 km from the central railway station and 4 km from the highway, business guests and tourists can enjoy the 181 rooms, 16 conference rooms and ballroom featured in our lovingly restored prestigious hotel. Enjoy the many attractions of the imperial city, the comfortable atmosphere in or Elephant Bar or relax in our Royal Spa. ... more less
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- Also Known As:
- Pullman Aachen Quellenhof Hotel Aachen
- Accor Aachen Quellenhof
- Sofitel Aachen
- Aachen Sofitel