I have used this hotel on a number of occassions when visiting the Aachen area on business. I struggle between a 3 and a 4 rating... for quality of the staff I gave a 4...
As seems to be the case with many Holiday Inn's in Europe, this hotel provides good service but is dated and showing its age. It is perfectly clean and presentable with comfortable beds and bathrooms. For me this is most important and I can live with the dated room decor, furniture and very basic and limited TV service but as time goes by this will become more of an issue and the lease owner of the location will likely have to make some investment.
Service from the staff was excellent with good English and a keeness to ensure that everything is done for the the customer. Dinner food is a little limited but fresh heathy items can be found and are presented in an attractive manner. Breakfast is the standard European offering with plenty of coffee on the table which is always a good thing.
It does annoy me that the HI chains insist on charging high rates for internet use. All these little things (internet, TV, decor etc) start to add up in the minds of travellers and have us look elsewhere.
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- Also Known As:
- Holiday Inn Aachen
- Aachen Holiday Inn