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All reviewsmarket squaremodern hoteloverlooking the squareeasy chairone night stayroom was cleanhamburggaragetownharbourluggagecabledeparturecafeclosetsummerlift
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Reviewed September 1, 2017

My wife and I spent 2 nights with a prepaid reservation. After arriving at the Wismar Bahnhof from Schwerin, we walked 650 m southeast to this white hotel overlooking the large Market Square.
Check in was efficient with an English-speaking clerk and we were soon on the elevator to our 3rd floor #304. The adequately sized bedroom featured 2 twins(put together) with nightstands. A large wardrobe with shelving included a mini bar refer/safe, then an easy chair below the fixed wall flatscreen(cable with CNN and BBC), then a desk with chair. The adjoining bathroom with shower was fully outfitted. The room was clean and beautifully finished, no AC but good secured Wifi. We shopped on the Square and at the nearby Edeka supermarket.
We consider this hotel expensive(did not include a free breakfast or a hot pot for coffee/tea), but it is ideally situated for the city’s UNESCO sights.

Room Tip: Loud noise at times as our 3rd floor room overlooked a back street.
  • Stayed: September 2017, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Gene J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrin S, Front Office Manager at Steigenberger Hotel Stadt Hamburg, responded to this reviewResponded September 2, 2017

Dear GGene,
thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,Kati Tollgreve, Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2017

The front of the hotel, located at the central square, suggested a old house with winding staircases. Inside it is very modern, staff were very friendly, the breakfast offered a variety of hot and cold food. Liked my room in the annex - quiet and modern room.

  • Stayed: June 2017, traveled solo
    • Value
    • Cleanliness
    • Service
Thank journey4one
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrin S, Front Office Manager at Steigenberger Hotel Stadt Hamburg, responded to this reviewResponded July 3, 2017

Dear Guest, thank you for your positive review. Please visit us again.
Kati Tollgreve, Front Office Manager

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Reviewed June 14, 2017

We had a very enjoyable one-night stay at the Steigenberger hotel. It has a great location on the Market Square in the center of town. The hotel has their own self-parking garage in the rear of the main building (inquire at desk to get access). The staff was very friendly and helpful.

Our room was upgraded for no apparent reason to a suite on the 2nd floor overlooking the square; a huge two-room suite (plus two bathrooms, big walk-in closets, etc.). There was no noise from the square...the town was pretty dead after about 8:00 pm.

The hotel has a wine bar that we took advantage of in the evening, buying a bottle at a very reasonable price and taking it back to our suite.

The rooms were very clean and the bed was comfortable.I did not notice any air conditioning. We did not need it and just opened the windows for some fresh air. But in the summer it might get a little warm.

They have a complete breakfast for 15 euros each.

Room Tip: Overlooking the square. Room 217 is a suite...very nice, huge.
  • Stayed: June 2017, traveled as a couple
    • Location
    • Rooms
    • Service
Thank Thomas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrin S, Front Office Manager at Steigenberger Hotel Stadt Hamburg, responded to this reviewResponded June 16, 2017

Dear Thomas,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely, kati Tollgreve, Empfangsleitung

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Reviewed May 27, 2017

Booked a standard double room, excluding breakfast.
Arrivng by train its a 10-15. minutes walk from the train station.

Too early for check in, but the staff looked after our luggage, gave us a map and we went down towards the harbour for some lunch. They could not recommend somewhere for lunch, just suggested down by the harbour.
Its a couple of steps up to the reception area. We were allocated Room 102.
There is a lift.
The room is in the original part of the hotel. The windows are openable and look out onto the alleyway. Its a reasonable size room, with a desk and chair and an easy chair. There is a minibar and safe and tv. Wifi is free and fast. We did think there is not enough power points which we all need now to charge the appliances we all travel with. The beds are comfortable and its quiet.
The ensuite is small but functional. There is space to put your toilettries. No drying rack, just heaters.
Breakfast is held downstairs in the hotel's cafe. The cost is €14 per person. Its a good sized room with plenty of space to move around. Its an extensive buffet with lots of choice. The hot food is kept in a bain marie. The food is regularly replenished. I think price was warranted.

The location of the hotel is excellent. Steinenberger is right on Am Markt. Its easy to get everywhere the tourist would need to go and an easy walk to/from the train station.

This is a bigger style hotel which caters for buses.

All staff we encountered were pleasant and professional.

This hotel represents good value and we recommend staying here

  • Stayed: May 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank barbaraanne56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrin S, Front Office Manager at Steigenberger Hotel Stadt Hamburg, responded to this reviewResponded May 29, 2017

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,
Kati Tollgreve
Front Office Mnanager

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Reviewed February 2, 2017 via mobile

Usually staying here when visiting Wismar, good rooms but somewhat uncomfortable beds. Friendly staff and ok brekkie buffet. Even a small bar in the restaurant corner for a cold pils. I had early checkout, so the receptionist even arranged a doggy bag with some breakfast! Great service!

Stayed: February 2017, traveled on business
Thank Fredrik S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrin S, Front Office Manager at Steigenberger Hotel Stadt Hamburg, responded to this reviewResponded February 20, 2017

Dear Fredrik,
thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,Kati Tollgreve, Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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