This is a very good hotel in the centre of Schwerin with its own free private parking. The location is perfect for visiting the city as well as driving out into surrounding countryside. We had paid for a larger double room (room 203) and it was fantastic with three tall windows looking over the lake, a separate dressing room, minibar and safe and seating area with sofa and chairs. The decor was in excellent condition and everythign was clean and well maintained. There was a four poster bed as well. I could not fault the room or the look of the hotel at all.
However, breakfast at EUR 14.00 per person per night was quite expensive for what was available. In other German hotels we have stayed in for this price you would expect a hot selection as well as the usual cold meats/cheese/bread and fruit salad. Having said that everyting was well stocked (except apple juice that ran out one morning) and they had a good range of cold food, all very nicely presented. It just did not feel good value for the price.
The other criticism, echoed in another review, is that the customer service from the staff could do with some improvement. It did feel a bit like the old East German communist "take it or leave it " attitude may still have survived. Staff were efficient and polite but never smiled and did not engage the customer in the way that they did in the other (west) German hotels we stayed in on our trip. There was a real difference in attitude between this hotel and those in Hamburg and Lübeck which we stayed in after our stay here.
Overall though I would stay here again as the hotel itself was so good. Some (American-style) customer training would really make all the difference.
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