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“Service has its problems if you are English !!!! ”
Review of H+ Hotel Hannover

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H+ Hotel Hannover
Ranked #35 of 159 Hotels in Hannover
Reviewed June 6, 2014 via mobile

We love the Hotel and the food is very very good. The reason I have NOT put a full 5 points, is that as part of an English coach party, every evening we sat to eat, the drinking glasses were taken away by a sour faced woman and nobody ASKED if we wanted a drink !! I would have really liked a beer or wine each night, and but I was not going to be made to beg for one. Avoid if you want treating as equal to a German. I lived here 25 years and never before was treated this bad. Ken from Leeds Yorkshire.

Stayed: June 2014, traveled with family
1  Thank Ken H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerstin D, Leiter Gästebetreuung at H+ Hotel Hannover, responded to this reviewResponded June 10, 2014

Dear Guest,
We deeply regret that you have left our premises are not satisfied with this stay.
Your notes we take very seriously. The experiences made ​​are inexcusable. Of course, this might not be our standard.
We have already talked with the responsible colleagues, and will provide immediate relief.
Be assured that we will make every effort to reach even more guest satisfaction in the future.
In a next visit to our house, we are sure to be able to provide more good memories and then we look forward already.
Kind regards
Your Team von den RAMADA Hotels Hannover
Fabienne Lennert - Online Reputation Manager

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Reviews (135)
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34 - 40 of 135 reviews

Reviewed September 23, 2013

As a business traveler, I expect standard business tools. This hotel is over priced for the EMO Trade show at 299 Euros, But the biggest insult is that there is no WiFI service without paying an additional fee or pick up an hour in the lobby. Extreme rip-off! The Whirlpool was not functioning. One of the elevators was out of service. The towels in the room of such poor quality, I thought of sandpaper when I used them. How they get a good rating is beyond me!

The good side is the front desk people are understanding and do all they can to make it better. But I think the Senior Management team and the owners need to get their act together and provide a better product for the money

Room Tip: Find a better hotel for the price!
  • Stayed: September 2013, traveled on business
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1  Thank BMWTravlrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerstin D, Leiter Gästebetreuung at H+ Hotel Hannover, responded to this reviewResponded October 1, 2013

Dear Guest, First of all I want to thank you very much for your review of our hotel.
I'm very sorry that your stay is not run in our home to your satisfaction. It is our goal to not only meet the expectations of each guest, but to exceed your expectations and make your stay with us as pleasant and comfortable as possible.
Your opinion is very important to us. Feedback of this kind help us to improve our service.
I would appreciate it if you would visit us again, and give us the opportunity to ensure a comfortable stay.
Kind regards
Ihr Team von den RAMADA Hotels Hannover
Fabienne Lennert - Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 19, 2013

The Ramada is a better class of hotel than experienced on other coach holidays. It is being refurbished at present but didn't cause any disruption to the service or holiday. Staff were friendly and attentive and although the food was plentiful it was variable, good to mediocre at some dinner times, but constantly good at breakfast. Rooms and public areas well cleaned daily.
Rooms are spacious but have no tea/coffee making facilities, though the shower was excellent with toiletries provided. They do have smoking and non smoking rooms so be sure to state which you prefer.
There are very few bars in the area and the drinks in the hotel bar are pricey but there is a supermarket open late with a vast choice right nearby.
Access to the tram into Central Hannover is next to the supermarket and at 4.70 euros return it's an easy trip to discover how the city has rebuilt itself from the devastation of WW2.
I would not hesitate to stay at this hotel again, for the price we paid it was a good value holiday.

  • Stayed: July 2013, traveled as a couple
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2  Thank 366ChrissieH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 29, 2013

Dear Guest,

thank you for taking time to review your stay and giving us such a positive feedback.
We are happy that you have enjoyed your stay and it would be a pleasure for us to welcome you again.

Kind regards
Barbara Heine
Junior Assistant Manager

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Reviewed June 22, 2013

My wife and I were on the National Holidays 'Fairytale's and the Hartz Mountains tour,and stayed at this hotel in Hannover.
The hotel could not be faulted for service,cleanliness and good sized rooms. My only reservation was the food whilst adequate for dinner tended to be a little bland.But you get what you pay for,you can't expect five star menu's for three star prices.The breakfasts were really top class.

The holiday overall was first class.Take a little tip if you go on this holiday.
Book a return upgrade cabin on the P&O ferry from Hull-Europort, unless you are young and athletic! Climbing into upper bunks is an experience you can do without if you are over 50

  • Stayed: June 2013, traveled as a couple
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4  Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerstin D, Leiter Gästebetreuung at H+ Hotel Hannover, responded to this reviewResponded June 24, 2013

Dear Guest, Thank you for choosing the Ramada Hotel Europa for your stay and have made ​​following an assessment.In our breakfast buffet we attach great importance to quality and selection. We offer our guests a lot of articles and hope that there is something for everyone. We are very pleased that you enjoyed it and hope that you had a nice start after breakfast.We wish you a good time and we hope to see you soon at our hotel .
Kind regards
Ihr Team von den RAMADA Hotels Hannover
Fabienne Lennert - Online Reputation Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2013 via mobile

Nice roons with good space. Bath and beds were ok. The breakfast buffet was excellent. .

The hotel is strategically lotacated for those looking for conventions at the Hannoover Messe wich is less than a 1km away. Train station is also very closr, some few steps away, and can take you to Hannover center in few minutes.

  • Stayed: March 2013
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3  Thank Aufcruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerstin D, General Manager at H+ Hotel Hannover, responded to this reviewResponded April 2, 2013

Dear Sir,

thank you taking your time to give us such a nice feedback.

We are happy that you enjoyed your stay.

We are looking forward to welcome you again and remain

with best regards

Kerstin Dorn

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Reviewed February 14, 2013

My husband and i stayed in this hotel with National Holidays (fairytale castles) in Oct 2012 and was pleasantly surprised at the quality of the hotel for the price we paid for the holiday. The food was buffee style throughout our 3 day stay and was excellent, (and i am fussy!!) we had both hot and cold food with so many choices i defy anybody who couldn't find something they liked, There was a whole salmon one evening and also 4 hot dishes and cold meats, fish, cheeses and a variety of salads etc + two Soups and the deserts were to die for. The service and cheerfulness was also a credit to the hotel.

I have been on two holidays with National in UK and both times the food was less than impressive!

  • Stayed: October 2012, traveled as a couple
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4  Thank CaroleRob49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerstin D, Manager at H+ Hotel Hannover, responded to this reviewResponded February 18, 2013

Dear Carole,

thank you for taking the time to review your stay with us and for your positive feedback.

We are pleased that you were very satisfied with the quality of our staff and the food we offer.

Our goal is not only to meet but exceed the expectations all of our guests.

We look forward to welcoming you on your next visit to Hannover.

With best regards
Anja Baumann
Junior Assistant Manager

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Reviewed December 14, 2012

Generally a good hotel the bedroom was large clean and well presented. We stayed for three nights as a package with National Travel. The breakfast buffet was excellent but the dinner buffet left a little to be desired . the sirloin steak was like rubber and was left by those on our table who had chosen it. Fortunately as it was a buffet you could choose again if there was anything else you wanted available. My main objection was a charge of 5 euros for a jug of tap water, Access to and from Hanover by the tram could not have been easier, and the reception staff were very helpful with directions.

  • Stayed: December 2012, traveled as a couple
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4  Thank george C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerstin D, Manager at H+ Hotel Hannover, responded to this reviewResponded December 20, 2012

Dear guest,

thank you very much that you took the time to give us valuable feedback about your stay at the RAMADA Hotel Britannia.

We are pleased that you enjoyed your stay with us and that you were satisfied with the quality services. With pleasure we have forwarded your positive comments to our staff. Our goal is not only to meet but exceed the expectations all of our guests.

We look forward to welcoming you on your next stay at the RAMADA Hotels Hannover.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H+ Hotel Hannover

Address: Bergstr. 2, 30539, Hannover, Lower Saxony, Germany (Formerly Ramada Hotel Europa Hannover)
Phone Number:
Location: Germany > Lower Saxony > Hannover
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#6 Spa Hotel in Hannover
#24 Luxury Hotel in Hannover
Price Range: $101 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H+ Hotel Hannover 4*
Number of rooms: 179
Official Description (provided by the hotel):
Our H+ Hotel Hannover is situated within easy reach of the Messe Hannover, the TUI Arena and the concert halls. Shuttle service: The H+ Hotel Hannover offers a free shuttle service specifically for the main trade fairs, running from 0730hrs - 0930hrs. 179 comfortable rooms and suites have air-conditioning and a work area with internet access (WiFi). Our superior rooms also come with a daily newspaper. Our hotel has more than 15 meeting rooms and 11 conference roomsfor up to 400 people, fitted with the latest meeting technology, generous amounts of natural light and air-conditioning. All our conference rooms are on the ground floor and have direct access to the terrace. ... more   less 
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Also Known As:
Ramada Hannover
Hannover Ramada

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