I stayed at this hotel whilst in Hanover on business. My experience is no more than average, with some aspects under par for what I expected of this hotel chain.
Location: the hotel is not central to Hanover and it is a bit of a task to get into the city centre in the evenings unless you go by taxi. Being as you have to take a combination of bus and tram. The area the hotel is in doesn't have much going for it. There are no restaurants in the immediate vicinity, unless you fancy a Subway sandwich which is located next door. My colleague's room faced the autobahn and it was quite noisy.
Arrival and check-in: Upon arrival reception had no record of my booking - admittedly it was booked through my company's travel booking service and there had been a problem. Nevertheless the start to this stay did not go as expected. I was eventually allocated a room on the sixth floor.
Room: the room was spacious but clearly looked tired and in need of some modernising. The carpet was satisfactory but I learned that the rooms opposite me had already had new laminate flooring laid down. I glimpsed this one morning when the room opposite was being cleaned and it did look much better. There was no air-conditioning in the rooms and this meant that the window had to be left open during the night, with the accompanying sounds of traffic and emergency service vehicles. Although there is a flat screen TV in the room it is very small and only one English Channel is available: BBC World News.
Bathroom: The bathroom also looked dated. There was a shower over the bath, but how anybody taller than 4ft could have possibly stood under the shower is beyond me. The top of the shower riser rail was level with my chest. I had to duck down to even attempt to shower. On top of that the hot water would vary from freezing cold to scalding hot within a few seconds. Not pleasant.
Room service: I ordered room service on a couple of occasions. This was speedy and efficient.
Housekeeping: The bed was made up with two singles pushed together. The duvet was a single duvet (not uncommon in Germany from my experience when the room is for a single occupant). However there was only one pillow. The pillow was no thicker than a tea bag and I had to fold it in half to gain some sort of comfort. I asked reception and housekeeping on three occasions for an extra pillow. Only after I left a note on the bed for the cleaner was my request met.
Restaurant: the food was good, but the service could have been with a bit more of a smile.
Check-out: my flight was not until late afternoon so on the evening prior to check-out I asked reception if I could have a late check-out of 2pm (normal is 12noon). This was not a problem and the receptionist made a note on the computer. Needless to say, at 11am the following day the cleaner knocked once on the door and came in (I was working in the room) to make the room up for the next guest. I explained that I had requested a late check-out and he went away. At 1pm the phone in the room rang, it was reception reminding me that it was my check-out day and that I should have checked out at noon. I explained once more about making the arrangements for a late check-out the previous night but was told there was nothing on the system. Nevertheless they let me keep the room until 2pm.
Summary: the bed was comfy, the food was OK, I got what I asked for (pillow and late check-out) eventually. The bathroom is poor and communication between staff could be better. All of these are simple things which should be expected to be right.
- Official Description (provided by the hotel):
- Located on the edge of the city, only 6 km from the centre and close to the exhibition centre. The hotel looks across to a woodland area, ideal for jogging. Along with its 217 rooms, the hotel features a restaurant, bar, modern conference facilities,gym with sauna, jacuzzi, solarium and parking. ... more less
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