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All reviews classic hotel train station opera house mary's restaurant excellent location central location beautiful hotel single room a wonderful stay junior suite nice bathroom stayed for two nights quiet street great room christmas market room was large the air conditioning
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Reviewed October 14, 2016

I made a last minute reservation on line for the Kastens Hotel Luisenhof, not knowing how the hotel would be. I was pleasantly surprised at its convenient location and reasonable rates. The hotel was clean and the staff was amazingly accommodating. Unlike the other 6 hotels I've stayed in Germany, this one could actually provide me with a firm pillow...yipee! The room was well equipped with a safe and a mini fridge along with a few complimentary drinks and a snack.Our room rate included free wifi. There was also a robe and slippers in my single room. The hotel is connected to to restaurant and has a small bar as well. I recommend the Kastens Hotel Luisenhof.

  • Stayed: October 2016, traveled on business
    • Location
    • Cleanliness
    • Service
Thank PfredIII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHL1856, Geschäftsführer at Kastens Hotel Luisenhof, responded to this reviewResponded October 17, 2016

Dear PfredIII,

Thank you very much for your nice recommendation. We are glad that you are satisfied with our services, especially with the equipment of our rooms, the helpful staff and our rates.

It would be a great pleasure for us to welcome you soon again in our hotel.

Best regards,

Michael Rupp,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2016

I stayed at Kastens for three nights while attending the IAA in September, we traveled as a group of 10 and booked the hotel as it seemed to offer decent value at a time when most of Hannover was booked out.

The Hotel is very centrally located, a short walk from the central Railway station and surrounded by plenty of shopping etc. The condition of the hotel was good, rooms seemed to have been very recently renovated and some work was still taking place in a few common areas (this did create a little unwelcome noise early in the morning).

The rooms themselves where nice, spacious by European standards and very comfortable. The bathroom in my room was very modern and fresh, however not that well thought out, I am never a fan of showers over the bath, in this case the shower head was attached to the wall at the end of the bath, the bath unfortunately had a substantial slope at that end making it impossible to stand under the shower spray, meaning you had to stand more in the centre of the bath and lean over to get wet! The shower screen also did not seal to the bath and the bathroom always ended up flooded. Really annoying!

It also needs to be mentioned that floors three and four are split level and require you to carry your suitcase up or down half a flight of stairs, okay for me be may be a problem for some.

There is a small bar downstairs off the lobby, this became a nightly ritual for us and the bar staff were great, friendly and knowledgable. Breakfast was average at best and tended to run out of food on the buffet when busy.

Wifi in the hotel badly needs upgrading, it is free but slow and unreliable, i like to Skype home when traveling overseas and it was impossible here.

I would stay here again despite a couple of small issues, my fellow travellers tell me the shower problem was not comment to every room so I was unlucky and the location makes up for most issues.

If you are in Hannover for the first time check out the self guided walk around town, follow the read line and tank the guide book (available from tourist information centre. takes about 3-4 hours but time well spent.

  • Stayed: September 2016, traveled on business
    • Location
    • Rooms
    • Service
Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHL1856, Geschäftsführer at Kastens Hotel Luisenhof, responded to this reviewResponded November 4, 2016

Dear Marc D,

Thank you very much for your nice and detailed recommendation. We are glad that you like our central city location, the modern and comfortable rooms and our bar Leos. Our in-house technicians already solve the problem with the shower screen in the bathroom. In this case we really want to apologize for any inconvenience.

It would be a great pleasure for us to welcome you soon again in our hotel.

Best regards,

Michael Rupp,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2016

Stayed 2 nights to attend conference. Although we found hotel lovely we did find it hot in room, no aircon so had to leave window open all night. Bed was two singles beds pushed together and pillows extremely soft however hotel did provide other pillows on request. Bath was useless as no water pressure to fill it up however the location was perfect, couldn't have found a better location. Train again just across road as were shops. I would stay again if price was right. Had great steam room and sauna.

Stayed: September 2016, traveled on business
Thank Karen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHL1856, Geschäftsführer at Kastens Hotel Luisenhof, responded to this reviewResponded October 4, 2016

Dear Karen R,

Thank you very much for your great recommendation and your wonderful feedback about our central location and the sauna area.

We hope to see you soon again in Kastens Hotel Luisenhof!

Best regards,

Michael Rupp,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2016 via mobile

Stayed two night at the Luisenhof whilst attending the IAA show

Classic high end city centre hotel

Impeccably appointed

Friendly staff - Jorg and Tim in the bar were excellent

Breakfast was continental and very nice

Room was large - but didn't have AC. Did get hot

Bathroom was spotlessly clean

Stayed: September 2016, traveled on business
Thank MJH1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHL1856, Geschäftsführer at Kastens Hotel Luisenhof, responded to this reviewResponded September 27, 2016

Dear MJH1,

Thank you very much for the great feedback.

We are glad that you had a nice stay in our hotel and are satisfied with our continental breakfast and the rooms. Besides it is very motivating that you praised our staff especially our hotel bar colleagues Jörg and Tim.

We hope to welcome you soon again in our hotel.

Best regards,

Michael Rupp,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2016 via mobile

We stayed in this hotel for 2 nights. The room was big. Breakfast great, very nice choice and attentive service.
Unfortunately, when we went to use the sauna it was not on. So we would've needed to wait for at least an hour (we were told it will warm up in 20 minutes, but it didn't). Other than that this hotel is very good.

Stayed: September 2016, traveled with family
Thank Solveiga S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KHL1856, Inhaber at Kastens Hotel Luisenhof, responded to this reviewResponded September 23, 2016

Dear Solveiga S,

Thank you very much for your great recommendation and your wonderful feedback about our breakfast. We are sorry for waiting because of our sauna and want to apologize for any inconvenience.

We hope to see you soon again in Kastens Hotel Luisenhof!

Best regards,

Michael Rupp,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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