Have to agree with the reviewer who criticized the 4th floor rooms. The room we got was not really the same as the pictures presented in here. Didn't look larger than 6 square meters in total and the bathroom was the size of the train toilet. Anyway, stayed there for one night, so it was ok. Beds were rather narrow, but soft. Overall, nothing special, probably won't stay again there (seems like other reviewers were all staying in luxury suites, as I can't really chime in with the praises for the regular room :) ).
However, the reception staff was *exceptionally* helpful and friendly, especially Jessica, who went out of her way and beyond all our expectations to help us resolve all the issues we had with the booking - thanks to her efforts our short stay in the city did not turn into complete disaster.
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